Dear god help me...........
OK Sitting comfortably:
I have never been so angry in my life. I just cant believe a company can be so totally disinterested in its customers and so unbelievably incompetent.
I should have known, yet hindsight is a wonderful thing. Like a relationship about to turn soar we were happily going along until a single event that put a spanner in the works ; I had the audacity to move, I mean: call the bloody church elders: what was I thinking!
Unfortunately I do not have all the dates on me but I informed them I wanted to transfer over my services (telephone and broadband) and all seemed fine. A date was set and ........ no one turned up, I obviously called and told some bull about the arrangements were changed ; however gave them the benefit of the doubt as you so often do a year in to a seemingly good relationship. The next appointment was set and.......some one did turn up *hurrah* I hear you cry......BUT.....only to fit the telephone, a different man was coming later that day to fit the internet, ok this all seemed a little fishy but they had me so I just went with it. However surprise surprise no one turner up, when I called I was transferred through a chain of ppl until someone informed me that me area couldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t receive broadband. I had already diligently checked on the Internet and the person who processed my change of address hadnââ‚ ¬Ã¢â€žÂ¢t through it would be a problem. I went away to consider my options, when I called back the nxt day I was told that in fact I could have broadband and passed on to someone who could make the appointment. However the next person told me I could not!!!
Anyway I was increasingly frustrated so said I wanted to cancel all services, and we need to call another dept to do that †“ which I duely did, after some 40 MIN WAIT I got through to someone and told them of my wish to leave, asap, however computer obviously said †˜NOâà¢ÃƒÂ¢Ã¢â€šÂ¬Ã…¡Ã‚¬Ã¢â€žÃ ‚¢! as I was then informed I needed to pay for all outstanding calls and services before I could cancel : these calls/services I wouldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t be owing if they had given me the relevant info up front. I was then informed that I needed to call another dept to do that!! So as I settled in for my day of speaking to the people of NTL I then made another call and pd for the outstanding †“ I then apparently needed to wait 4 days and call back to cancel!!!
I called back and after another 30 min wait spoke to someone, whilst processing the closure of account and after my previous experience I asked for a final bill to be sent out, I was assured that this would be done, also if I didnâ₠¬Ã¢â€žÂ¢t use the phone there were no outstanding charges. I promptly disabled the phone line and stepped awayâ₠¬Ã‚¦slowly, quietly and not looking it in the eyes †“ after sitting in a corner shaking for a while after the trauma of the encounter I resumed my new †˜problem freeâ₠¬Ã¢â€žÂ¢ life.
I got a call a couple of days later asking if I would be interested in having 6 mths free line rental †“ I believe my response was along the lines of †˜after my experience you could give me 6 yrs free and I wouldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t be interestedââ ¡Ãƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢. The last contact was back in Aug; and I was happy going on in my life.
Until Jan 06: I received a bill for £11 something from NtL: you can imagine my surprise, and as my blood ran cold with the thought of having to wait on the line again it quickly went straight to boiling point when I got thought to a Customer Service Advisor (via another person †“ well obviously you have to speak to at least 3 ppl at ntl on every call). The customer service advisor informed me that it had been noted that I had agreed to the 6mths free line rental and was now into the paying part of the 6mths. I had quite clearly not agreed to this so the customer service advisor informed me that ntl would as a good will gesture write off this £11 pounds for line rental that I had not requested. Why I should be thankful that they were not charging me for services that I had not requested I could not fathom. I was then told that I needed to cancel my contract †“ I HAD ALREADY DONE THIS 6MTHS EARLIER!!!! The customer service advisor could not put me directly through and I would have to ring another number!! Regardless of the fact that it was there mistake and I was using my phone bill to sort out something that could surely be done internally!!
After much protestation I called the close of account number, after waiting another 30min I got through to someone who said that I still had an outstanding balance and needed to pay this off before I could close the account!!!!! This was unbelievable †“ I now have a bill for £65.74 that they said on the phone was for calls but it is listed on the bill as line rental. There is no way on gods earth they will be getting this money †“ if anything they can have it in time owed sorting out their cock up!! Even if I did pay it (when hell freezes over) I would still need to cancel the contract again!!!!
I am loosing the will to live!!!
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