Im in belfast an also am unable to use msn , bit torrent, gamespy arcade and tons of other programs, cs say my connection is fine an nothing is wrong with it even tho theres an automated msg at the start of the phone call sayin theres an outage in belfast. Tho i notice as per usual the server status page has no information at all an like ntl is total uselss.
The modem log states " DHCP WARNING - Non-critical field invalid in response. DHCP FAILED - Discover sent, no offer received No Ranging Response received - T3 time-out " so this is normal is it? nothing wrong ?
My ip has been changing over an over since 1am this morning and they claim thats this not the problem, when asked what the problem is an how long itll last i am given the run around an told some rubbish about compensation which in my past experience you never recieve and compensation was not what my call was about.
I am just about sick to the back teeth with a crap service an ignorant self important cs staff who simply dont seem to have enough basic trainning in manners let alone in how to deal with 6yr long clients who pay a min of £150 per month to there company. I have contacted watchdog an oftel as since this so called upto 10mb service came out ive had 3weeks working service, the rest of the time its been 1 thing after another.
Now before anyone decides to jump in an quote me an jump to ntls defence "save your breath" , ive been with ntl and had enough rubbish with them to know exactly what there like an how bad there service can be.
Notice how fast NTL are when you owe them £8 , they are right on the ball when it comes to that so as of this post i am withholding payment for broadband and will not be paying for it again untill it works fully.
Maybe when there on tv yet again being slammed for ****ty service an support they might finally wake up and if that doesnt do it, then I WILL take legal action against them as i am ****ed if im paying £35 to surf, if i wanted to do that id go to an internet cafe.
My advice to you all is find a new isp, maybe when ntl feel it in the pocket theyll actually pull there **** together.
ps, keep ur comments about my post to yourself as i wont be reading them again as ntl keep cutting my connection completely.
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