Billing screw up!

[chrisjones]

Well its happened... cant say im suprised.
When I moved into my GF's house at the beggining of Jan I set up 2mb Broadband via her NTL acc. As its not my account I wasnt aware of the fact that they (NTL) hadnt been taking the payments as per request.

Had this email (with mt GF's details removed) arrive in my inbox this morning

Notification of Direct Debit Amount Due

The Direct Debit payment with respect to your ntl:home internet account is now due for £123.40 and will be collected on or immediately after 03/03/2006. Please note that no action is required as payment will be taken automatically.

For any questions relating to this mail, please contact your ntl:home customer management centre or visit the ntlworld.com website. Please do not reply to this e-mail as the address is used only for outgoing mail.

Yours sincerely

ntl:home Internet Payments

Where do I stand on this issue? This isnt the option I signed up for, and im sorry but its NOT mine nor my GF's fault if NTL cant get thier act together and take the monthly payments as per agreemtent. WE ARE NOT in any position to pay a lump some in this manner, nor do we intend to!

HELP!

[Chris W]

phone ntl and explain that to them...

they may well be happy for you to pay a little extra over the next X months to clear the backlog...

[chrisjones]

Originally Posted by Chris W

phone ntl and explain that to them...

they may well be happy for you to pay a little extra over the next X months to clear the backlog...

Thanks for the reply, but simply put, its thier f*ck up, not mine... why should I be left with the backlash of thier mistake? Not only that but after talking to CS it turns out that they were charging us for the 1mb AND 2mb services at the sametime, not only that BUT they also had a totally incorrect name on the account that was stopping the DDebits from going out....... even though on THREE seperate occaisions I have rung CS to tell them that they have the wrong name on the account! Its madness... and im having someones head for all this!

---------- Post added at 09:16 ---------- Previous post was at 08:48 ----------

All sorted... Managed to get Dec/Jan refunded (even though it never did go out) and a new mandate is coming in the post for Febs payments onward.

Bunch of monkeys I tell ya!