Money For Nothing!

[kevinforsythe@bt]

Originally I had a TV and telephone package with NTL which I then added Broadband to and they very kindly made it into a 3 for £30 package. This meant that my bill had to have a £9.49 discount every month to avoid overpayment which it did. Lovely stuff.
Then in September I cancelled my account completely as I was moving to an area where cable wasn't available (I'm not even going into the nightmare that speaking to Home Movers was!)
After the computer had "adjusted" itself I received a £74 credit in November and thought that was the end of it.
Then in December I received a bill from them (direct to my new address). No TV/telephone/Broadband charges but just a £9.49 credit for a 3 for £30 package. "That will be the computer adjusting its adjustments" I thought. But no. As of this morning I would appear to be £18.98 in credit with them with seemingly limitless potential.
I'm tempted to see how far it goes before they realise (if at all)

[MovedGoalPosts]

to Cable Forum

I'd be tempted to ask them for a cheque

Have you called NTL and told them not to be be so silly?

[driver_problems]

Originally Posted by kevinforsythe@bt

Originally I had a TV and telephone package with NTL which I then added Broadband to and they very kindly made it into a 3 for £30 package. This meant that my bill had to have a £9.49 discount every month to avoid overpayment which it did. Lovely stuff.
Then in September I cancelled my account completely as I was moving to an area where cable wasn't available (I'm not even going into the nightmare that speaking to Home Movers was!)
After the computer had "adjusted" itself I received a £74 credit in November and thought that was the end of it.
Then in December I received a bill from them (direct to my new address). No TV/telephone/Broadband charges but just a £9.49 credit for a 3 for £30 package. "That will be the computer adjusting its adjustments" I thought. But no. As of this morning I would appear to be £18.98 in credit with them with seemingly limitless potential.
I'm tempted to see how far it goes before they realise (if at all)

I'd be inclined to keep quiet about it

[kevinforsythe@bt]

Originally Posted by Rob C

to Cable Forum

I'd be tempted to ask them for a cheque

Have you called NTL and told them not to be be so silly?

Well, I've done my bit. I rang them to tell them not to be so silly and no matter how hard I tried to impress upon them that I have not been a customer since the end of September, that they had already finalised my bill and sent me a cheque and this bill was a credit for the period 26 Jan to 25 Feb, a cheque will be authorised tomorrow for that amount and should be with me in the next 8 working days.
This gives a better monthly return than the interest on my savings account!!!

[Marge]

Hmmmm, it has to be authorised by the payment centre, they'll see there isn't a payment to credit it against so I'm 99% sure they will reject it......

[kevinforsythe@bt]

Originally Posted by Marge

Hmmmm, it has to be authorised by the payment centre, they'll see there isn't a payment to credit it against so I'm 99% sure they will reject it......

I will most certainly keep you informed but the person I spoke to was absolutely adamant that it is my money. And it ain't.

have u checked your bank account (if u have one) to see if ntl have been taking anything from it?

[kevinforsythe@bt]

Originally Posted by Dodger444

have u checked your bank account (if u have one) to see if ntl have been taking anything from it?

I cancelled the Direct Debit back in October. And what exactly do you mean by "have u checked your bank account (if u have one)"? Are you calling me a Pikey?

Originally Posted by kevinforsythe@bt

I cancelled the Direct Debit back in October. And what exactly do you mean by "have u checked your bank account (if u have one)"? Are you calling me a Pikey?

no, no, no.... no.... yes. whats a pikey?

[thelem]

similar to a chav

Originally Posted by thelem

similar to a chav

no, if i'd had thought u were, I wouldnt have said anything like that cos most of the chavs out there have to have a bank account for their benefits to be paid into

[exporter]

So that is where my money has gone! They have been taking money from me without permission, agree they have done so, but do nothing about refunding it!

[kevinforsythe@bt]

Thanks to someone on the Forum with "insider info" the problem has now been resolved and I should never hear from NTL again.

[exporter]

Thanks for offers of help. I have been pursuing a well worn path; writing direct, personally, recorded delivery to the CEO. I said that unless the issues were resoved by a certain date I would refer the whole issue to the Ombudsman. Within 24 hrs I had a phone call, and 48 hours later a cheque! Bingo. Oh, I did suggest that I might raise the issue at an AGM!