Hi, i'm in ST16 and had an outage most of the day on Thursday (5th Jan).
I called the
Indian Tech support for my
UK NTL cable connection
as usual.
The guy on the phone didn't have a clue what he was on about
as usual and just told me to restart my modem a few times
as usual.
Finally convinced him to get someone to look into it and booked a tech visit for Friday (6th Jan).
The service went on again late Thursday night, got a call from the UK tech guy on Friday morning stating there was an outage (which by this time i already knew), and he asked if everything was fine again, which it seemed to be.
I have just the Broadband service and am having the 'free upgrade' from 3Mb to 10Mb which is in process at the moment, the UK tech guy mentioned something about it going in stages and some other tech jargon i didn't really understand.
Since the outage i've had an extremely shaky connection, it doesn't go off, but DL speeds and packet loss seems to be up and down a lot.
I play a couple online games and have experienced up to 10% packet loss in these games every day since the outage (starting off low early in the day and getting higher until it peaks at about 8pm), which makes game play almost impossible.
I am getting a bit frustrated with it now and am curious how long this problem will continue for, or if there's anything i can do my end to sort this bad connection/loss out.
I use the little blue "ntl: 250" cable modem if this info is of any use.
I have checked the modem manually via the LED lights and
http://192.168.100.1 and they all seem to be normal.
ADSLGuide.org speed tests returned:
Direction ...........Actual Speed ........................True Speed (estimated)
Downstream ......1396 Kbps (174.5 KB/sec) ........1507 Kbps (inc. overheads)
Upstream ..........161 Kbps (20.1 KB/sec) ...........173 Kbps (inc. overheads)
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and it was someone in India and his supervisor I spoke to.
