Cannot connect to cpanel and email

[Malboro]

I am having quite an unusual problem. It seems I cannot connect to the cpanel for my website, there are 2 errors while doing this, they appear to be fairly random (connection refused, connection timout) I can access cpanels for other sites, the other problem is that I cannot access my email or ftp for this one site (and the others on the reseller package) I know it is not my site as I can connect through other computers.

Site = www.360generation.com/cpanel

I have also tried :2082 by still doesn't work. The modem has been reset and I have reset web settings and it still fails. It was working fine a couple of days ago. Then it just died.

Works fine here.

[Graham M]

Working fine here too. And it wont be a proxy issue as it isn't port 80

[Malboro]

Yes, It works fine on other computers, this is the only site I have trouble connecting to via mine, which is a shame since I own it.

Have you tried a tracert to it ?

[Malboro]

How would I go about doing that?

[iain_herts]

start-run type cmd press enter

type tracert www(yoursitehere.co.uk) press enter

[Malboro]

For

www.360generation.com it completes the trace up to 15 where it timesout.

Please paste a copy of the trace.

[Malboro]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Ryan>tracert www.360generation.com

Tracing route to 360generation.com [69.16.203.67]
over a maximum of 30 hops:

1 6 ms 5 ms 5 ms 10.25.224.1
2 8 ms 7 ms 7 ms brtn-t2cam1-b-ge96.inet.ntl.com [80.3.66.173]
3 16 ms 7 ms 6 ms brtn-t2core-b-ge-wan62.inet.ntl.com [80.3.65.137
]
4 10 ms 28 ms 12 ms pop-bb-b-so-200-0.inet.ntl.com [62.253.188.237]

5 18 ms 33 ms 20 ms pop-bb-a-ae0-0.inet.ntl.com [213.105.172.78]
6 9 ms 27 ms 10 ms 195.50.91.69
7 10 ms 11 ms 16 ms ae-0-52.bbr2.london1.level3.net [212.187.131.34]

8 74 ms 75 ms 75 ms as-0-0.bbr1.newyork1.level3.net [4.68.128.106]
9 75 ms 74 ms 75 ms ae-11-55.car1.newyork1.level3.net [4.68.97.148]

10 75 ms 77 ms 75 ms mci-level3-oc48.newyork1.level3.net [4.68.111.30
]
11 75 ms 75 ms 99 ms 0.so-6-0-0.xl2.nyc4.alter.net [152.63.21.82]
12 115 ms 106 ms 107 ms 0.so-7-0-0.xl2.chi2.alter.net [152.63.68.90]
13 107 ms 107 ms 118 ms pos7-0.gw9.chi2.alter.net [152.63.69.165]
14 116 ms 115 ms 115 ms liquidweboc12-gw.customer.alter.net [65.207.234.
198]
15 lw-core1-ge2.rtr.liquidweb.com [209.59.157.30] reports: Destination net un
reachable.

Trace complete.

C:\Documents and Settings\Ryan>tracert mail.360generation.com

Tracing route to 360generation.com [69.16.203.67]
over a maximum of 30 hops:

1 6 ms 15 ms 5 ms 10.25.224.1
2 14 ms 6 ms 5 ms brtn-t2cam1-b-ge96.inet.ntl.com [80.3.66.173]
3 9 ms 7 ms 5 ms brtn-t2core-b-ge-wan62.inet.ntl.com [80.3.65.137
]
4 10 ms 9 ms 39 ms pop-bb-b-so-200-0.inet.ntl.com [62.253.188.237]

5 12 ms 10 ms 10 ms pop-bb-a-ae0-0.inet.ntl.com [213.105.172.78]
6 10 ms 11 ms 57 ms 195.50.91.69
7 11 ms 20 ms 10 ms ae-0-56.bbr2.london1.level3.net [212.187.131.178
]
8 74 ms 97 ms 75 ms as-0-0.bbr1.newyork1.level3.net [4.68.128.106]
9 93 ms 76 ms 74 ms ae-11-55.car1.newyork1.level3.net [4.68.97.148]

10 75 ms 75 ms 75 ms mci-level3-oc48.newyork1.level3.net [4.68.111.30
]
11 74 ms 76 ms 75 ms 0.so-6-0-0.xl2.nyc4.alter.net [152.63.21.82]
12 108 ms 108 ms 111 ms 0.so-7-0-0.xl2.chi2.alter.net [152.63.68.90]
13 107 ms 106 ms 106 ms pos7-0.gw9.chi2.alter.net [152.63.69.165]
14 114 ms 133 ms 117 ms liquidweboc12-gw.customer.alter.net [65.207.234.
198]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * *

[handyman]

This has happened to me also, I found that I was blocked at the server firewall for getting password wrong a few times.

Contact your webspace admin

[Malboro]

I have been told I have not been blocked :s I am going to ask again. They seem reluctant to help me now that it is not a problem on their part (which is understandable) I cannot access any cpanel on their servers :s but I can access the websites which is strange.

Originally Posted by Malboro

I have been told I have not been blocked :s I am going to ask again. They seem reluctant to help me now that it is not a problem on their part (which is understandable) I cannot access any cpanel on their servers :s but I can access the websites which is strange.

you sure its not them. Here is a trace from my connection on NTL


Tracing route to 360generation.com [69.16.203.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.1
2 19 ms 5 ms 10 ms 10.15.16.1
3 7 ms 6 ms 7 ms bagu-t2cam1-a-v121.inet.ntl.com [80.5.162.85]
4 12 ms 9 ms 11 ms bagu-t2core-a-ge-wan64.inet.ntl.com [80.5.161.21
]
5 8 ms 12 ms 6 ms man-bb-a-so-310-0.inet.ntl.com [213.105.174.69]

6 22 ms 8 ms 7 ms 212.187.137.1
7 8 ms 9 ms 9 ms so-6-1-0.mp2.manchesteruk1.level3.net [4.68.113.
118]
8 86 ms 80 ms 79 ms ae-0-0.bbr2.newyork1.level3.net [64.159.1.42]
9 80 ms 80 ms 97 ms ae-11-55.car1.newyork1.level3.net [4.68.97.148]

10 80 ms 80 ms 80 ms mci-level3-oc48.newyork1.level3.net [4.68.111.30
]
11 81 ms 79 ms 83 ms 0.so-6-0-0.xl1.nyc4.alter.net [152.63.21.78]
12 111 ms 110 ms 110 ms 0.so-7-0-0.xl1.chi2.alter.net [152.63.68.81]
13 109 ms 109 ms 109 ms pos6-0.gw9.chi2.alter.net [152.63.69.161]
14 118 ms 121 ms 121 ms liquidweboc12-gw.customer.alter.net [65.207.234.
198]
15 132 ms 117 ms 119 ms lw-core1-ge2.rtr.liquidweb.com [209.59.157.30]
16 120 ms 117 ms 117 ms lw-dist4-ge1.rtr.liquidweb.com [209.59.157.58]
17 128 ms 117 ms 118 ms wilbur.dailydns.com [69.16.203.67]

Trace complete.


As you can see i have not been blocked.

[Malboro]

I have contacted them again to be sure, see what comes out of that.

Originally Posted by Malboro

I have contacted them again to be sure, see what comes out of that.

Have attached a screen shoot of your cpanel as well above ^^^^^^^^^^^^^