Quick question

poolking · 24-06-2003, 07:41

Does anyone else suffer picture blackouts?

Sometimes the picture will disappear a few times in a couple of minutes.

Miss NTL · 24-06-2003, 08:02

no problems here. Adjust your medication!:p

MoneyPenny · 24-06-2003, 08:09

Quote:

Originally posted by poolking
Does anyone else suffer picture blackouts?

Sometimes the picture will disappear a few times in a couple of minutes.

It depends on where you are and when you saw the blackouts. There are planned works going on most nights somewhere in the early hours and this sometimes results in very short blackouts or are you experiencing something more sustained and regular?

Caspar · 24-06-2003, 08:52

This is happening to me too, just when a good bit comes!

sound is affected too...

Does anyone know when this is to be fixed?

I'm also get the 'information not available' too

btw - I'm in the Warrington, Cheshire area.

Pieman · 24-06-2003, 09:21

Nothing happening here - might be worth reporting it - could be something to do with with signal levels......

Russ · 24-06-2003, 09:23

Quote:

Originally posted by poolking
Does anyone else suffer picture blackouts?

Sometimes the picture will disappear a few times in a couple of minutes.

Yes I had this over the weekend. I phoned NTL on saturday morning to moan about it and all credit to them, an engineer was at my door about 2 hours later.

Very impressive NTL, I take my hat off to you.

PS I've still got the problem however - yes the engineer was at my door but he didn't get in - I was out and he left his card but at least they sent someone that day

poolking · 24-06-2003, 09:24

Quote:

Originally posted by Miss NTL
no problems here. Adjust your medication!:p

Yeah, gimme some weed.

altis · 24-06-2003, 10:11

I don't get blackouts - no TV - but my BB service does drop out like this from time to time. I guess it's when some engineer is moving a connection about. This is when having an FM hook-up is really useful as a debugging aid. Since this relies on a simple analogue service, it's blindingly obvious when all signal has been lost - you just get loads of hiss.

Fingy · 24-06-2003, 12:53

Quote:

Originally posted by Russ D
Yes I had this over the weekend. I phoned NTL on saturday morning to moan about it and all credit to them, an engineer was at my door about 2 hours later.

Very impressive NTL, I take my hat off to you.

PS I've still got the problem however - yes the engineer was at my door but he didn't get in - I was out and he left his card but at least they sent someone that day

Let me know if you need another tech booked, back in the office in the morning.

**Chris** · 24-06-2003, 13:01

Happens to me from time to time - Sound and picture goes off for a couple of seconds then comes back; usually happens a couple more times over the next few minutes, then is ok again.

Then we go for days or weeks with no problems and then it happens again.

I always assumed it was someone fiddling with the network or some other temporary problem. It's never really bothered me too much.

Caspar · 24-06-2003, 14:05

Quote:

Originally posted by Russ D
Yes I had this over the weekend. I phoned NTL on saturday morning to moan about it and all credit to them, an engineer was at my door about 2 hours later.

Very impressive NTL, I take my hat off to you.

PS I've still got the problem however - yes the engineer was at my door but he didn't get in - I was out and he left his card but at least they sent someone that day

I'm worried now

....they sent an engineer out....is it a serious problem or something...should I unplug my CTB when I leave my house...to stop it raiding the fridge or burning the house down?

MoneyPenny · 24-06-2003, 14:10

Dear All,

Anyone who is having channel drop-outs whether they be audio, visual or indeed both should keep a log of what happened, when this happened, on what channel and how long for.

Armeds with this data, please post the details and we will be able to tell you whether this was likely to have been caused by planned work or indeed advise you as to whether you should be calling a fault in.

In short though, if you are experiencing these types of problems between the hours of 06:00 and 23:59 then you should probably be logging a fault anyway as the vast majority of planned work is well out of these hours. The only planned work in these hours tends to be emergency fix for failures.

**Chris** · 24-06-2003, 15:02

Quote:

Originally posted by MoneyPenny
Dear All,

Anyone who is having channel drop-outs whether they be audio, visual or indeed both should keep a log of what happened, when this happened, on what channel and how long for.

ok MoneyPenny, will do that ... thanks for the advice.

Who says ntl should have the monopoly on helpful websites, eh?

Caspar · 24-06-2003, 15:47

Quote:

Originally posted by MoneyPenny
In short though, if you are experiencing these types of problems between the hours of 06:00 and 23:59 then you should probably be logging a fault anyway as the vast majority of planned work is well out of these hours. The only planned work in these hours tends to be emergency fix for failures.

Will do thx.....but I have only experienced this in the evening, when I watch telly...I usually sleep during the night

MoneyPenny · 24-06-2003, 15:51

Quote:

Originally posted by Caspar
Will do thx.....but I have only experienced this in the evening, when I watch telly...I usually sleep during the night

You'd be surprised how many don't

(Craig J? Are you reading this Night Owl

)

Log that fault then Caspar but have some times and dates and fault info. for them as this shouldn't be happening in peak hours.