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Mass pixelation
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Old 18-06-2023, 08:31   #1
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Mass pixelation

On the VM forum in the last few days there are multiple reports of pixelation on all channels on all types of box's - anyone having the same problem?
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Old 18-06-2023, 08:57   #2
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Re: Mass pixelation

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Originally Posted by johnasimmons View Post
On the VM forum in the last few days there are multiple reports of pixelation on all channels on all types of box's - anyone having the same problem?
Seen bursts of it on the V6. Same Freeview channels clear.
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Old 18-06-2023, 09:34   #3
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Re: Mass pixelation

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Old 18-06-2023, 11:15   #4
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Re: Mass pixelation

I thought it was just on my V6 recordings but have been seeing some pixelation on live channels over the last few days as well.
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Old 18-06-2023, 11:24   #5
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Re: Mass pixelation

From here and the VM forum it seems over a widespread area
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Old 18-06-2023, 12:40   #6
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Re: Mass pixelation

I do normally go onto the VM forum if I have any problems but the pavement cabinet is in full sun and had put the pixelation down to the very high temprature.

I have checked my Service Status and it says VM can’t see any issues affecting my area. It's a lot cooler at the moment but I will run VM's test when I next get the problem.

I have rebooted our V6 to-day as advised on the community forum I also note that the same problem is being reported on all the V6, TV 360 and Tivo areas. I will officially report the issue if it occurs again but with so many reports on the forum it would be helpful if one of the staffers at least showed an interest.
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Old 18-06-2023, 13:14   #7
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Re: Mass pixelation

Been getting this same problem over the last week or two.
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Old 18-06-2023, 13:16   #8
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Re: Mass pixelation

Thank goodness, I thought it was just my connection. I've been watching the England cricket for 3 days and it is very annoying having the pixilation constantly popping up. Like others have said status shows as everything fine.
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Old 18-06-2023, 13:42   #9
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Re: Mass pixelation

IMHO the online status is only really useful for national, widespread issues. Local loss of service is much more reliable on automated 0800 5610061
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Old 18-06-2023, 13:53   #10
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Re: Mass pixelation

Sky News has been particularly bad the past few days. But also on the cricket (as I’m typing!), F1 and Sky Arts channels.
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Old 18-06-2023, 16:51   #11
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Re: Mass pixelation

I've had it on BBC channels and Channel 4
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Old 19-06-2023, 13:14   #12
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Re: Mass pixelation

Had it for several days now on both boxes and across all channels.
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Old 19-06-2023, 13:23   #13
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Re: Mass pixelation

For the first couple of hours today in the cricket it was fine but it's now back again the same as it's been all weekend.
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Old 19-06-2023, 17:57   #14
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Re: Mass pixelation

I'm still getting pixelation so decided to check my Service Status. Broadband and Phone are shown as OK but TV is now showing an exclamation mark.

When I go through to check the TV status VM state.....
Quote:
Sorry, we can’t run a test on your services right now
We are aware of ongoing issues with our Virgin Media email services

We hope to fix this by 19 June at 19:30
Our technician is in your area and is working to fix things.

You might find that your Virgin Media Mail isn’t working at the moment. We are sorry and working hard to restore your Mail service as quickly as possible.
Never realised that the quality of tv picture and VM's email service were dependant on each other. You learn something new every day.
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Old 19-06-2023, 19:48   #15
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Re: Mass pixelation

Channel 4 pretty bad tonight on the England game
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