18-06-2023, 08:31
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#1
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cf.mega poster
Join Date: May 2006
Location: Camden, north London
Age: 66
Services: 500mb, 2 x TV360, Maxit TV, Sky Sports, Sky Movies, TNT Sports, Premier Sports, iPhone 14 pro max
Posts: 1,310
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Mass pixelation
On the VM forum in the last few days there are multiple reports of pixelation on all channels on all types of box's - anyone having the same problem?
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18-06-2023, 08:57
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#2
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 68
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 11,196
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Re: Mass pixelation
Quote:
Originally Posted by johnasimmons
On the VM forum in the last few days there are multiple reports of pixelation on all channels on all types of box's - anyone having the same problem?
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Seen bursts of it on the V6. Same Freeview channels clear.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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18-06-2023, 09:34
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#3
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 72
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,333
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Re: Mass pixelation
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Hell is empty and all the devils are here. Shakespeare..
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18-06-2023, 11:15
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#4
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Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 77
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,836
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Re: Mass pixelation
I thought it was just on my V6 recordings but have been seeing some pixelation on live channels over the last few days as well.
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"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
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18-06-2023, 11:24
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#5
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cf.mega poster
Join Date: May 2006
Location: Camden, north London
Age: 66
Services: 500mb, 2 x TV360, Maxit TV, Sky Sports, Sky Movies, TNT Sports, Premier Sports, iPhone 14 pro max
Posts: 1,310
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Re: Mass pixelation
From here and the VM forum it seems over a widespread area
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18-06-2023, 12:40
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#6
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Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 77
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,836
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Re: Mass pixelation
I do normally go onto the VM forum if I have any problems but the pavement cabinet is in full sun and had put the pixelation down to the very high temprature.
I have checked my Service Status and it says VM can’t see any issues affecting my area. It's a lot cooler at the moment but I will run VM's test when I next get the problem.
I have rebooted our V6 to-day as advised on the community forum I also note that the same problem is being reported on all the V6, TV 360 and Tivo areas. I will officially report the issue if it occurs again but with so many reports on the forum it would be helpful if one of the staffers at least showed an interest.
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
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18-06-2023, 13:14
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#7
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cf.member
Join Date: Jun 2009
Location: KIRKCALDY, FIFE
Services: Ultimate Volt Bundle
Posts: 28
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Re: Mass pixelation
Been getting this same problem over the last week or two.
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18-06-2023, 13:16
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#8
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cf.member
Join Date: Nov 2013
Posts: 42
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Re: Mass pixelation
Thank goodness, I thought it was just my connection. I've been watching the England cricket for 3 days and it is very annoying having the pixilation constantly popping up. Like others have said status shows as everything fine.
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18-06-2023, 13:42
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#9
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cf.geek
Join Date: Apr 2008
Services: V6 with Maxit, Sky Sports HD, TNT Sports, Sky Cinema. 250Mb broadband, Talk Anytime.
Posts: 598
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Re: Mass pixelation
IMHO the online status is only really useful for national, widespread issues. Local loss of service is much more reliable on automated 0800 5610061
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18-06-2023, 13:53
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#10
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cf.member
Join Date: Oct 2013
Location: by the sea
Services: vm xl
Posts: 37
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Re: Mass pixelation
Sky News has been particularly bad the past few days. But also on the cricket (as I’m typing!), F1 and Sky Arts channels.
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18-06-2023, 16:51
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#11
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cf.mega poster
Join Date: Mar 2010
Posts: 1,876
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Re: Mass pixelation
I've had it on BBC channels and Channel 4
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19-06-2023, 13:14
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#12
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Oh Lanky Lanky.
Join Date: Jun 2003
Location: Shaw, Oldham, Lancashire.
Services: 2 TV 360 boxes. 500mb BB, Phone line.
Posts: 8,038
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Re: Mass pixelation
Had it for several days now on both boxes and across all channels.
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19-06-2023, 13:23
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#13
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cf.member
Join Date: Nov 2013
Posts: 42
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Re: Mass pixelation
For the first couple of hours today in the cricket it was fine but it's now back again the same as it's been all weekend.
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19-06-2023, 17:57
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#14
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Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 77
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,836
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Re: Mass pixelation
I'm still getting pixelation so decided to check my Service Status. Broadband and Phone are shown as OK but TV is now showing an exclamation mark.
When I go through to check the TV status VM state.....
Quote:
Sorry, we can’t run a test on your services right now
We are aware of ongoing issues with our Virgin Media email services
We hope to fix this by 19 June at 19:30
Our technician is in your area and is working to fix things.
You might find that your Virgin Media Mail isn’t working at the moment. We are sorry and working hard to restore your Mail service as quickly as possible.
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 Never realised that the quality of tv picture and VM's email service were dependant on each other. You learn something new every day.
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
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19-06-2023, 19:48
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#15
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cf.mega poster
Join Date: Mar 2010
Posts: 1,876
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Re: Mass pixelation
Channel 4 pretty bad tonight on the England game
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