02-11-2015, 11:28
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#1
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Inactive
Join Date: Dec 2003
Location: Stoke on Trent
Services: Virgin Tivo
Premeire collection
152mb broadband
Posts: 224
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How do I upgrade online?
The Virgin media speed upgrade website said that my upgrade from 152mb to 200mb would be ready by the end of November.
Checked today and it says its done and for me to login to my account to activate the upgrade.
Ive logged in but nothing is showing and theres no option to do the upgrade.
Any ideas where I find this?
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02-11-2015, 11:30
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#2
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: How do I upgrade online?
You should see a banner at the top of My Virgin Media. Which browser are you using? Can you try a different one?
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02-11-2015, 11:33
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#3
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Inactive
Join Date: Dec 2003
Location: Stoke on Trent
Services: Virgin Tivo
Premeire collection
152mb broadband
Posts: 224
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Re: How do I upgrade online?
Im using Chrome. I did delete the banner a few weeks ago.
Just tried internet explorer and the banner is there but it says the upgrade still isnt ready! even thought the specific website check does!.
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02-11-2015, 12:41
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#4
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Inactive
Join Date: Nov 2015
Posts: 237
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Re: How do I upgrade online?
I went into view my offers and it was there. I did it on the 30th about 9PM and it went live midnight on the 1st. However in my area it was so bad I went back from 200 to 50 as I was getting 20 in the evenings.
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02-11-2015, 13:50
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#5
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: How do I upgrade online?
Just be aware that the upgrades available in 'My Offers' are paid increases to new tiers. They are not the in-place tier boosts.
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02-11-2015, 16:25
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#6
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cf.member
Join Date: Feb 2011
Location: South London
Age: 58
Services: Mega Tv
Phone
M125
V6 x 2
TNT Sports
Posts: 50
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Re: How do I upgrade online?
Hi the speed postcode checker said end of nov. I checked on the 1st nov, says your speed boost is ready now. I sign in to my account to upgrade still says almost ready end of nov. !!!!
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02-11-2015, 16:40
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#7
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Inactive
Join Date: Nov 2015
Posts: 237
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Re: How do I upgrade online?
Quote:
Originally Posted by BenMcr
Just be aware that the upgrades available in 'My Offers' are paid increases to new tiers. They are not the in-place tier boosts.
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Correct. Although when I called I was told my speed was going up on 1st Nov with " no additional monthly charge" and then as soon as it went live boom £9 added to the bill.
And I thought scotland was better than Manila. I was clearly wrong.
Anyway..
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02-11-2015, 18:15
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#8
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Inactive
Join Date: Dec 2003
Location: Stoke on Trent
Services: Virgin Tivo
Premeire collection
152mb broadband
Posts: 224
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Re: How do I upgrade online?
Quote:
Originally Posted by trueblood
Hi the speed postcode checker said end of nov. I checked on the 1st nov, says your speed boost is ready now. I sign in to my account to upgrade still says almost ready end of nov. !!!!
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Same here
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02-11-2015, 19:26
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#9
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Inactive
Join Date: Nov 2015
Posts: 237
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Re: How do I upgrade online?
it is available now if you call up and pay for it. otherwise it's end of November - same for me when i was on 50. 70 end of November. I notice now I have gone back to 50 I no longer get the uplift to 70.
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02-11-2015, 21:11
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#10
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Inactive
Join Date: Dec 2011
Posts: 74
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Re: How do I upgrade online?
I am getting the same problem. Here, when I put in my postcode, it says my speed upgrade is ready:
https://keepup.virginmedia.com/speedupgrade
However, when I log into My Virgin Media, it says it is not ready.
Doh!
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03-11-2015, 07:39
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#11
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cf.mega poster
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: How do I upgrade online?
thanks, it says mine is ready to so I'll be ringing them up tonight.
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03-11-2015, 08:56
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#12
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Inactive
Join Date: Nov 2015
Posts: 237
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Re: How do I upgrade online?
Quote:
Originally Posted by General Maximus
thanks, it says mine is ready to so I'll be ringing them up tonight.
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Good luck. I hope your area is better than mine LOL
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03-11-2015, 11:35
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#13
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Inactive
Join Date: Jan 2006
Location: Teesside
Services: vivid 200. 3 tivos with all main channels.
Posts: 131
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Re: How do I upgrade online?
mine is showing up on the postcode checker to be ready but on my account its not. We have peak time congestion here which is due to be fix mid-month so heopfully thats the delay for not making it available in my accounts yet.
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05-11-2015, 18:56
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#14
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Inactive
Join Date: Dec 2011
Posts: 74
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Re: How do I upgrade online?
Has anybody with the problem of postcode checker saying yes, My Virgin Media saying no, actually been able to upgrade yet?
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05-11-2015, 19:17
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#15
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,698
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Re: How do I upgrade online?
Quote:
Originally Posted by johnholmes
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Sadly ours won't be ready until February according to My Virgin Media..
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