POP3 Mail Problem - @ntlworld.com

[dave6x]

I have 5 @ntlworld.com mail accounts for my family, and my family desktop PC uses Windows Mail client to access and download POP3 mail. Since yesterday morning one of the accounts has consistently been displaying this error message and a Logon box when trying to collect email, entering the details in the logon box just gives the same error message:

Account: '*******@ntlworld.com', Server: 'pop3.ntlworld.com', Protocol: POP3, Server Response: '-ERR [SYS/TEMP] Temporary system problem. Please try again later. z54pf30069446eea.23', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

The other 4 accounts are working normally, and I can access the problem account using webmail. I've checked the account settings and nothing has changed. This is my wife's account and she's not happy!

Can anyone please help?

[alanbjames]

ive been having problems on and off for weeks with NTLworld email and people have posted the problem on the virgin forum so its a known issue.

[dave6x]

Originally Posted by alanbjames

ive been having problems on and off for weeks with NTLworld email and people have posted the problem on the virgin forum so its a known issue.

Thanks for the reply. I've also had random POP3 logon timeout errors on all my @ntlworld.com email accounts on and off for several months, however I've not had a problem like this only affecting one account that has lasted for over 24 hours.

[dave6x]

POP3 still not working on this one account. Been 5 days now, anyone got any ideas how to resolve it?

[Zona]

Originally Posted by dave6x

POP3 still not working on this one account. Been 5 days now, anyone got any ideas how to resolve it?

Hi Dave, I too had that problem went on for 3 days and again it was for only one account. What I did in the end was check the email account by going on to the virgin media website and using the web mail to see if the email account was affected there too.

I found that mine wasn't so returning to my mail client which is Thunderbird, (as I cant run outlook express on windows 7 64bit)
I tried the account again, but to no joy. I opened widows live mail manually configured the mail account in to it and checked that, much to my surprise that didn't work either, so that was deleted.

Next I decided that I would, after saving the emails from the account on Thunderbird, delete the account shut down Thunderbird and run Ccleaner on the PC and gave it a good clean as well as cleaning the registry.

After restarting the PC I manually configured the mail account in to Thunderbird and rebooted the PC. Opened Thunderbird and all accounts were now working and so far so good I have not had the problem since.

So it seemed to me that the email account had got corrupted and by deleting the account, cleaning the registry, rebooting, then adding the email account and rebooting, it had cleared up the problem.

Elaine x

[progers]

Have you tried pop.virginmedia instead of ntl?

[Zona]

Info on POP3 mail settings for NTL




Email settings for addresses ending in @ntlworld.com

Access your e-mail through a Web browser

Before you read on, did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of e-mail software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia.com. Manual configuration settings for e-mail

Type of information
Settings to enter


Sending mail (SMTP)

SMTP server name
smtp.ntlworld.com
SMTP SSL
Enabled
SMTP port
465
SMTP authentication*
Enabled (or 'Password' on Macs)
SMTP username
Full e-mail address, e.g., richard.branson@ntlworld.com


Receiving mail (POP3)

POP3 server name
pop3.ntlworld.com
POP3 SSL
Enabled
POP3 port
995
POP3 authentication
Enabled (or 'Password' on Macs)
POP3 username
Full e-mail address, e.g., richard.branson@ntlworld.com
POP3 SPA (Secure Password Authentication)
Disabled


Receiving mail (IMAP4)

IMAP4 server name
imap.ntlworld.com
IMAP4 SSL
Enabled
IMAP4 port
993
IMAP4 authentication
Enabled (or 'Password' on Macs)
IMAP4 username
Full e-mail address, e.g., richard.branson@ntlworld.com
IMAP4 SPA (Secure Password Authentication)
Disabled
*Note: Some customers who access their @ntlworld.com email account with certain clients, such as Outlook 2007, may need to switch off SMTP authentication - only if they're experiencing difficulties sending email using the settings given above. They can do this by unticking 'My outgoing server (SMTP) requires authentication'. Alternatively, upgrading to a different version of Outlook will resolve the issue.
Note: if you wish to receive e-mail via POP3 on more than one device (e.g. multiple PCs or a PC and a smartphone), enable 'recent:' mode. For more information, see How do I download mail from the same account on more than one PC or mobile device, using "recent" mode?
In order for you to be able to receive mail through e-mail software, your e-mail account has to be enabled for POP access. This feature is enabled by default, but it may be worthwhile to check this to ensure that mail can be received.
Please be aware that you can only send messages via smtp.ntworld.com if you are connected to a Virgin Media home broadband connection. If you are connecting via a mobile connection including Virgin Mobile, or another internet service, you won't be able to send emails. In these instances, we recommend you use the webmail service to send emails.
Need advanced help on configuring e-mail?

If you need help on configuring supported e-mail software, view the relevant help guides in this section. Alternatively, contact our technical support department for assistance. Remember that we can provide assistance only for e-mail software that we support. For more information, see 'Which e-mail clients do Virgin Media support?'. Although we cannot guarantee that other e-mail software and devices will work with our service, our service is standards based and the settings above should be sufficient for you to configure those products yourself. For further information, please consult the setup guide that came with the software or device you are trying to configure.

[dave6x]

Hi Zona & Progers, Thanks for your replies.

This morning POP3 on this one problem account has mysteriously started working again, just as mysteriously as it stopped working 8 days ago!

I had done most of what you had both suggested on day 1, which started with checking on webmail account that POP3 was still enabled, which it was, then on to cleaning up the PC as I'm a regular CCleaner user anyway ever since Win7 and Vista made it so difficult to clear temporary internet files, etc. I even set up her account in Thunderbird on another PC, my laptop, to see if it would work on there but to no avail.

Anyway my wife is happy that her preferred mail option is working again, and if she's happy then I'm happy and domestic bliss is restored!!!

[DrXerox]

I have a similar problem. Two out of three accounts not working. One my sons which he never uses anyway (always uses Hotmail) and the other my wifes.

I had an email several weeks ago from Virgin saying that my email address would be deleted as its an old account and never used!! So I rang them and I was told that that they are migrating systems. They took details of my account and it has never stopped working.

My wife noticed that she hadn't had any emails since the 18/10. I tried logging in to MyVirginMedia using her details and it says that her email account has been disabled!
I rang CS and got the same story. Old account not being used so disabled. I gave them all the account details and was told it will take 5 to 7 days to reinstate.

What about all the important emails that she is expecting? Job interviews etc.
This is just typical of VM. When it works its brill, when it doesn't its a bl***y nightmare.

I just know I'll be ringing them again in a weeks time!