Superhub : Xbox Live Disconnecting

[Ashley S]

Hello,
I am having a lot of trouble lately with my broadband wireless..

It keeps disconnecting every 5-10 minutes or sometimes randomly.. I have reseted my modem so many times it's ridiculous.

Weird thing is my parents use a laptop and it stays connected with 4 bar signal and my Xbox live has 1 bar signal.
I have a 30mb broadband and around 2-3 devices using the wireless.
I recently upgraded to the new hub modem and since then it's all gone down hill and the wireless for my tablet and Xbox live has been disconnecting a lot..

I've never had this problem before with Virgin Media and I've been with you guys for around 7-9 years.
Can anyone help me out, with ideas or suggestions?

I was thinking of upgrading my broadband package, but it may not be there it could be a setting within the modem hub?

Good enough connection ey?http://www.speedtest.net/result/3012727075.png

Original support thread via Virgin Media forum
- http://community.virginmedia.com/t5/...g/td-p/2009258

Thank you!

[qasdfdsaq]

As has already been suggested the only real way to rule out what is causing the problem is to use an ethernet cable. Or buy your own router.

The Superhub 1 is known to have poor wireless. The Superhub 2 is much better, if you can blag one off VM. threatening to leave due to poor service is an easy enough way to get one FOC. Or as already suggested, use a cable or buy your own router.

[General Maximus]

Originally Posted by Ashley S

I've been with you guys for around 7-9 years.

This is not an official VM forum dude, it is a privately run forum for VM customers and anyone else to come and have a chit chat and bitch about things

As Qas said though, the first and easiest thing you should do is is try running a patch cable from your xbox to the shub to see if it helps. Even if your shub is another room you can buy 10m or 20m cables for a few £££ off amazon so it is no biggy. If the problem persists the only thing you can do it get a new router. Shub1 (what you have got) is all round pants for wireless and routing and the fault you are experiencing is very common. You might be able to blag a shub2 out of retentions which is better (and might solve your problem_ but it is by no means as good as a 3rd party router you would buy off the internet or from somewhere like PC World.

If rententions stick to their guns and insist you pay £50 for a shub2 (it is only available to 120mbit and 60mbit tiers atm) you would be a million times better off buying this from amazon instead. It is a proper router which you won't have a single problem with guaranteed:

http://www.amazon.co.uk/Linksys-E250...=linksys+e2500

[Kushan]

Yeah the problem with wireless is there's millions of possible causes and narrowing it down can be a nightmare. Before dealing with that kettle of fish, rule it out as an issue all together by cabling up your Xbox. A pain, but worth it.

[Harryn9000]

xbox live was being funny last night very laggy and games was being funny

[General Maximus]

Originally Posted by Harryn9000

xbox live was being funny and games was being funny

like this? or this

[Harryn9000]

neither more like this

[craigj2k12]

or this...

[General Maximus]

very good