V+ EPG incorrect.

**Maggy** · 10-05-2013, 20:11

To whom do I complain about VM's EPG being borked?At least 4 times this week the programs supposedly being shown weren't being shown despite the EPG saying they were.It's getting to be annoying to find that a program you have set up to record ISN'T the one being televised?

So how do I complain? Which is best? VM forum,Email or CS? Which will give me an answer and actually report the issue back to TPTB or just shove it to the back of the queue.

muppetman11 · 10-05-2013, 20:21

Didn't BexTech get shot down recently for claiming he had the same issue ?

**Maggy** · 10-05-2013, 20:39

Quote:

Originally Posted by muppetman11

Didn't BexTech get shot down recently for claiming he had the same issue ?

link?

GrimUpNorth · 10-05-2013, 20:42

Quote:

Originally Posted by muppetman11

Didn't BexTech get shot down recently for claiming he had the same issue ?

Wouldn't say shot down, but I passed comment. Still waiting for his list of errors as we (well Mrs G) haven't had any issues. If it transpires that errors are that common I'll gladly apologise for questioning him.

Quote:

Originally Posted by Maggy J

link?

Think the conversation started here

Cheers

Grim

**Maggy** · 10-05-2013, 20:51

Well I'm on a VHD+ and I'm currently having issues..I'd just like the best way to convey to TPTB that there is an issue to be sorted out.I cannot believe that in this last few days I'm the only person this has affected.

spiderplant · 10-05-2013, 21:11

Email to tivoguideerrors@virginmedia.co.uk is best (even for non-TiVo errors)

**Maggy** · 10-05-2013, 21:22

Quote:

Originally Posted by spiderplant

Email to tivoguideerrors@virginmedia.co.uk is best (even for non-TiVo errors)

Really? Email is the best way to get a response?

I'll give it a go but past experiences haven't given me any sense that this will work.

spiderplant · 10-05-2013, 21:29

Quote:

Originally Posted by Maggy J

Really? Email is the best way to get a response?

I'll give it a go but past experiences haven't given me any sense that this will work.

Not all email addresses are equal.

Please make sure you mention this is on V+.

andy_m · 11-05-2013, 00:41

Don't expect a response. Do expect your issue to be resolved. I've used this and it works.

andrewbrown · 11-05-2013, 00:58

Quote:

Originally Posted by muppetman11

Didn't BexTech get shot down recently for claiming he had the same issue ?

Am I the only one who presumed that BexTech was female?!

nomadking · 11-05-2013, 01:08

Even the TV listing websites eg Radio Times, can sometimes get it wrong. If TV companies themselves don't tell people about a change in programming, how can the broadcasters or listings websites do anything?

There have been a couple of recent events where there were changes in programming for later that same day. Not only did the V+ EPG update to reflect the changes, planned recordings were moved to the new time and correctly recorded. It looks like VM can cope with changes if they are informed about them. A possible snag is that a change may result in a clash with other planned recordings and not get recorded for that reason.

Doug P · 11-05-2013, 08:52

This is often true of Eurosport and it is on other platforms than VM....

Stuart · 11-05-2013, 12:17

Quote:

Originally Posted by muppetman11

Didn't BexTech get shot down recently for claiming he had the same issue ?

I don't think it was for that reason. More that he claimed Tivo is always faulty, is crap and is hated by most of it's users. Then when asked to provide evidence of those assertions, told people to find it themselves.

Sirius · 11-05-2013, 12:30

Quote:

Originally Posted by Stuart

I don't think it was for that reason. More that he claimed Tivo is always faulty, is crap and is hated by most of it's users. Then when asked to provide evidence of those assertions, told people to find it themselves.

Correct, i even said that if the info is pointed out to me i would ensure it was passed on to those who need it and can take notice of it.

**Maggy** · 11-05-2013, 13:18

Quote:

Originally Posted by nomadking

Even the TV listing websites eg Radio Times, can sometimes get it wrong. If TV companies themselves don't tell people about a change in programming, how can the broadcasters or listings websites do anything?

Well that was true about one of the instances this week.The Big Easy was not in the Radio Times or the EPG and yet it was on the online version of Radio Times as being aired at 12am Thursday/Friday.Indeed it would appear there is a film being aired everyday at that time on BBC1 but the EPG and RT hardcopy say that it is BBC news being aired until 6am.
As for another instance it was Universal that proclaimed that one show was being aired but in the event it was an entirely different show and yet the EPG and the Radio times said differently and I ended up recording the wrong programme which is annoying if you are watching a series.Indeed the next day it was back to the scheduled show.

The other instances are ones that my oh was getting particularly peeved by and he hasn't informed me what they were..I think it was sports related.