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Major Broadband outage in St Albans & Hemel
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Old 13-08-2012, 09:42   #1
nodrogd
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Major Broadband outage in St Albans & Hemel
Fault reference: F002116639

Been down since Sunday morning. Estimated fix showing as Thu 30 August (don't you believe it!).

AL1 to AL4 and HP2 & 3 postcodes affected.
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Old 13-08-2012, 15:14   #2
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Re: Major Broadband outage in St Albans & Hemel
Appear to have a service back now, although the ticket is still open.
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Old 13-08-2012, 21:13   #3
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Re: Major Broadband outage in St Albans & Hemel
tbh they are normally pretty good and getting stuff fixed pronto once it has been logged. I think they just like to give themselves a bit of room to move depending on the scale of it (size of area affected) and the kind of work involved. Don't be surprised if you still get intermittent connection loss over the next couple of days if they are still working on it.
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Old 13-08-2012, 22:07   #4
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Re: Major Broadband outage in St Albans & Hemel
Word filtering through is it was either vandalisum or attempted cable theft.
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Old 14-08-2012, 07:32   #5
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Re: Major Broadband outage in St Albans & Hemel
bummer, that will explain the extended timeline for repairs. Not knowing how much damage has occured they would need time to assess the extent of damage, order parts and make repairs etc.
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