50M : Lincoln Speed Probs

[Lincsbri]

Hi is anyone else in Lincoln area having problems with speed etc i,m on 50mg but i,m only getting this.



took me a few attempts to even get a speed test it kept failing struggling to even browse the net

[General Maximus]

any particular time dude or is it ongoing. I cant say I have downloaded a tonne today but i pulled a few things from torrents this evening and got 4.8mb/sec which is good considering p2p traffic is managed in the evenings. My upload speed is also ticking along quite nicely atm as well. If I remember I'lll give newsgroups a quick blast when I get up in the morning and see what I get. Where abouts are you? I am LN6 3

[Lincsbri]

Hi m8 its been like since this afternoon i don,t normally have a problem so no idea why its doing it now i,m in the ln6 as well speed test struggles to even return any results i tried to play some bf3 but pings and lag to bad i have given up with it for tonite.

[General Maximus]

This is why speedtests can be a bit deceiving dude:





That is pretty much what I got from all the 3 London servers I tried, but I am using newsgroups now and it is holding steady at 11545k/sec which is 95mbit ish

[Lincsbri]

Well I got no internet this morning having to use my phone

[General Maximus]

Weird, i would give them a ring dude and get it looked at. I doubt the fault is your end but you will need need a tech to come out in order to get it escalated

[Lincsbri]

ok still got problems i have managed to get inot the log file this is what it says..

Cable Modem Downstream

DS-1 DS-2 DS-3 DS-4
Frequency 283000000 291000000 299000000 307000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 9 10 11 13
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) -5.49 -5.25 -5.70 -5.99
RxMER
(dB) 36.39 36.39 36.84 36.84
Correctable
Codewords 26 15 10 6
Uncorrectable
Codewords 474 492 492 1166

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 6 N/A N/A N/A
Frequency
(Hz) 27400000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 57.75 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 167 0 0 0
T4 Timeouts 0 0 0 0

i don,t know if that tells if there is a prob but i,m getting really fed up with it now,most web pages fail to load i just get a error message.the event log says this.

Fri Jun 22 08:03:48 2012 Fri Jun 22 08:03:48 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Fri Jun 22 08:04:10 2012 Fri Jun 22 08:04:10 2012 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=
Fri Jun 22 11:00:45 2012 Fri Jun 22 11:00:45 2012 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;
Fri Jun 22 11:01:09 2012 Fri Jun 22 11:01:09 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Fri Jun 22 11:01:26 2012 Fri Jun 22 11:01:26 2012 Warning (5) MDD message timeout;C
Fri Jun 22 11:01:26 2012 Fri Jun 22 11:01:26 2012 Warning (5) Lost MDD Timeout;CM-MAC=
Fri Jun 22 11:01:45 2012 Fri Jun 22 11:02:09 2012 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;
Sat Jun 23 20:50:16 2012 Sat Jun 23 20:50:35 2012 Critical (3) No Ranging Response received - T3 time-out
Sat Jun 23 20:50:42 2012 Sat Jun 23 20:50:42 2012 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sat Jun 23 20:50:42 2012 Sat Jun 23 20:50:42 2012 Critical (3) DCC aborted unable to communicate on new upstream channel;VER=3.0;
Sat Jun 23 20:50:55 2012 Sat Jun 23 20:51:06 2012 Critical (3) No Ranging Response received - T3 time-out
Sat Jun 23 20:51:29 2012 Sat Jun 23 20:51:29 2012 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO
Sat Jun 23 20:52:29 2012 Sat Jun 23 22:15:41 2012 Critical (3) No Ranging Response received - T3 time-out
Sat Jun 23 22:15:42 2012 Sat Jun 23 22:15:42 2012 Critical (3) Ranging Request Retries exhausted
Sat Jun 23 22:15:42 2012 Sat Jun 23 22:15:42 2012 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Sat Jun 23 22:15:58 2012 Sat Jun 23 22:17:05 2012 Critical (3) No Ranging Response received - T3 time-out
Sat Jun 23 22:17:10 2012 Sat Jun 23 22:17:10 2012 Warning (5) ToD request sent - No Response received
Sat Jun 23 22:17:11 2012 Sat Jun 23 22:17:11 2012 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=
Sat Jun 23 22:17:46 2012 Sun Jun 24 01:10:39 2012 Critical (3) No Ranging Response received - T3 time-out
Sun Jun 24 01:10:40 2012 Sun Jun 24 01:10:40 2012 Critical (3) Ranging Request Retries exhausted
Sun Jun 24 01:10:40 2012 Sun Jun 24 01:10:40 2012 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Sun Jun 24 01:11:15 2012 Sun Jun 24 01:11:17 2012 Critical (3) No Ranging Response received - T3 time-out
Sun Jun 24 01:11:27 2012 Mon Jun 25 00:25:07 2012 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Mon Jun 25 00:34:33 2012 Mon Jun 25 00:34:33 2012 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-
Mon Jun 25 01:00:39 2012 Mon Jun 25 17:05:40 2012 Critical (3) No Ranging Response received - T3 time-out
Mon Jun 25 17:05:41 2012 Mon Jun 25 17:05:41 2012 Critical (3) Ranging Request Retries exhausted
Mon Jun 25 17:05:41 2012 Mon Jun 25 17:05:41 2012 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Mon Jun 25 17:06:00 2012 Mon Jun 25 17:06:00 2012 Critical (3) No Ranging Response received - T3 time-out
Mon Jun 25 17:06:06 2012 Mon Jun 25 17:06:06 2012 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-
Mon Jun 25 17:06:22 2012 Time Not Established Critical (3) No Ranging Response received - T3 time-out
Mon Jun 25 17:55:02 2012 Mon Jun 25 17:55:02 2012 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-
Mon Jun 25 17:55:18 2012 Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Warning (5) ToD request sent - No Response received;
Mon Jun 25 19:16:36 2012 Mon Jun 25 19:16:36 2012 Critical (3) TFTP failed - Request sent - No Response;
Mon Jun 25 19:16:58 2012 Mon Jun 25 19:16:58 2012 Warning (5) ToD request sent - No Response received;
Time Not Established Time Not Established Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-
Time Not Established Time Not Established Warning (5) ToD request sent - No Response received;CM-MAC
Mon Jun 25 19:18:33 2012 Mon Jun 25 20:14:33 2012 Critical (3) No Ranging Response received - T3 time-out

[Lykaios19899]

Your downstream power is below the threshold . It show be between -3 and +7. I would call virgin and get an engineer booked out

[Lincsbri]

ok i ring them again in the morning when they are open.

[General Maximus]

Sat Jun 23 20:50:42 2012 Sat Jun 23 20:50:42 2012 Critical (3) DCC aborted unable to communicate on new upstream channel;VER=3.0

I would get them to look at that as well, your upstream power is way too high which imho is the bigger issue. The problem is that the modem can't send a signal and connect to the cmts.

[Lincsbri]

hmm have phoned but there is a automated message sayong that due to a hardware upgrade people in the scunthorpe lincoln area postcodes of ln2 ln5 and ln6 can be experiancing internet loss and it be sorted by 12pm so i have to wait till then and see if it is sorted?

You'll have to wait until you can speak to someone I'm afraid. VM aren't very good at multitasking lol. They'll need to sort the area issue before addressing individual customer faults, which is logical really.

[Lincsbri]

yer just hope this is what the problem has been and my levels return to normal,but not sure that its related as i have had this for 2 weeks and my levels seem to be going higher.
Cable Modem Downstream

DS-1 DS-2 DS-3 DS-4
Frequency 283000000 291000000 299000000 307000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 9 10 11 13
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) -5.34 -5.69 -6.08 -6.30
RxMER
(dB) 36.17 36.39 36.84 36.84
Correctable
Codewords 293 105 31 11
Uncorrectable
Codewords 952 301 940 885

---------- Post added at 12:14 ---------- Previous post was at 10:37 ----------

ok just got of the phone they check and said both downstream and upstream are to high and engineer coming tomorrow between 4-7pm fingers crossed

[General Maximus]

Good, i was going to say that your power levels need looking at regardless of the upgrades. The upgrades were planned for april-june and i was wondering how they were going. I cant see how many channels they have added because i am stuck on 4 regardless. It will be interesting to see how things go over the next 2 weeks speed wise if they are going to double everyones speed. I hope they have added enough capacity (fingers crossed).

Edit: I had to reboot my modem last night so i thought i would take a look to see if anything had changed if they were doing the upgrades. For as long as i csn remember i have always been on channels 24, 25, 26 and 27. I have changed to channels 1,2, 3 and 4 now, my average ds power is -4 and my upstream has shot up to 54 with a tonne of uncorrectable codewords. I am going to run some speed tests tomorrow morning and see if it has made any difference. I have always got my max speed so things can only get worse.

[Lincsbri]

yer im hoping we be on the 100mb in the next few weeks now they have done the hardware upgrade but i guess you have the vmng300 like me as i only see 4 channels.