Terrible performance Leicester (LE3)

philce · 17-09-2010, 00:34

Ongoing problems with sub 1Mb speeds at peak times (all day during the school hols), packet loss etc, see the live graph from TBB ping tests.

I have a complaint raised with the CEO's office who have admitted there is a capacity problem, and have promised fixes. These fix dates have come and gone 3 times now, latest is Sept 29th.

If anything things are getting worse, my latest speedtests are terrible!

Can anyone with some inside information give me some confidence that something will be done and that these dates are not just empty promises?

Cheers

Chrysalis · 18-09-2010, 00:10

glad I got moved of the legacy its just getting worse, I can verify your report tho as when I first signed up to VM I was on legacy and it was not fit for purpose as your stats clearly show.

Hopefully more leics bods will show up here as I am aware of many complaints been made in the area.

The more I think about it the more I think I got moved because I complained rather as a matter of ongoing work. Its good that they react to complaints but bad they leave the service in this state to the silent ones.

morley04 · 18-09-2010, 20:08

Hello im currently in the LE33 area and have a fault logged under ref: F001337486 for high upstream utilization, The work started on the 17/09/10 and should be finished within about 3days i have been told.

Ignitionnet · 19-09-2010, 12:29

Quote:

Originally Posted by morley04

Hello im currently in the LE33 area and have a fault logged under ref: F001337486 for high upstream utilization, The work started on the 17/09/10 and should be finished within about 3days i have been told.

Interesting. Didn't realise they did upgrade work on a Friday, Saturday and Sunday night. I'm pretty sure the guys who would be doing this work aren't aware they do these upgrades on Friday / Saturday / Sunday night either.

philce · 19-09-2010, 15:44

Quote:

Originally Posted by Ignitionnet

Interesting. Didn't realise they did upgrade work on a Friday, Saturday and Sunday night. I'm pretty sure the guys who would be doing this work aren't aware they do these upgrades on Friday / Saturday / Sunday night either.

Exactly my point in the first post. I think we are being fed porkies by VM.

Although I am being compensated for the problems, if there is no fix insight then I will move. My crappy ADSL was better than this, at least I was getting my line speed all the time (decent ISP), this is a joke. I cant believe that there are only a handful of users complaining?

I have just tried to download a 18.5MB file and it has taken 5 minutes! Take a look at the TBB ping graph, its terrible!

Chrysalis, can you post a link to your graph so we can see what it should look like? (just to wind us all up here in LE3!)

pip08456 · 19-09-2010, 15:55

Is this what yopu want???

My Broadband Ping

philce · 19-09-2010, 22:05

Quote:

Originally Posted by pip08456

Is this what yopu want???

My Broadband Ping

Yes thats the one, compared to mine its a perfect connection!

I cant believe that there is only one other user on here with problems?

pip08456 · 19-09-2010, 22:21

Quote:

Originally Posted by philce

Yes thats the one, compared to mine its a perfect connection!

I cant believe that there is only one other user on here with problems?

I have to go back to the begining of July for a bad one. All the rest are as flat as the one posted before.

My Broadband Ping

Chrysalis · 20-09-2010, 03:18

hah dude you not from leicester.

Live graph on overlay and after some kind of work was done a week or so ago.

[img]Download Failed (1)[/img]

Legacy is a strange one in leicester, I looked back at my graph history and I can defenitly say my tbb graphs for many days were better then my overlay was getting before the recent work, however 80% of the time on legacy speeds were hideous as in sub 25% of rated speed, during peak I would say sub 5% and at many times during the day data transfer would stall and just bottom out near 0. Lots of packet loss as well as connection drops, although not the modem dropping just tcp connections been reset. All these things happened when I was on legacy in the LE3 area. Whilst on overlay even when jitter got high, speeds were fairly steady usually in the 15-20mbit range but mostly around 20mbit.

Now its bliss, but this is 1-2 weeks of good service since I signed up at the start of the year.

here is a graph from my overlay before the work was done, 2 sundays back.

even with that jitter speeds were mostly ok however the jitter was noticeable on latency senstive stuff such as ssh.

pip08456 · 20-09-2010, 12:36

Quote:

Originally Posted by Chrysalis

hah dude you not from leicester.

Aren't I lucky!

philce · 20-09-2010, 17:00

Quote:

Originally Posted by pip08456

Aren't I lucky!

Indeed! Some consolation for living in Wales!!!!

Chrysalis · 02-10-2010, 01:14

is almost back to how it was before the change happened, so we looking at about 2-3 weeks of bliss only.

I expect most likely this is due to legacy users been moved over as legacy is so congested its unreal.

Download speeds also affected again, although only to the same level was was 3 weeks ago.

The OP is also on overlay now.

Chrysalis · 23-10-2010, 12:56

my part of LE3 has got very bad again and this is the worst I have seen my overlay port perform.

I am seeing speedtests ranging from 5-20mbit during the day on weekdays. (20mbit been morning). Last night after 1am I couldnt hit 20mbit at all, maximum was 17mbit so back to unable to get full speed off peak. Today so far maximum I hit is 12mbit and is only the morning. Jitter is evident 24/7 never drops to normal levels even at 3-4am.

Will give the CEO office a call back on monday and ask for explanation.

Chrysalis · 25-10-2010, 13:29

just got confirmation from VM staff UBR is oversubscribed.

no fix date tho.

Ignitionnet · 25-10-2010, 17:52

Ask them which direction its' congested in and how many customers are on it.