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Moving home
When i was offered a new home, i enquired with virgin how much it would cost to move my account to the new address. The lady on the end of the phone said there would just be a £10 administration fee, so i agreed to go ahead and continue with virgin for my phoneline and broadband. Activation was on time, great i thought. Checked my account online the next day to see virgin had charged me for line connection and broadband activation fee. I rang virgin to complain and got nowhere, and was made out to be a liar, and was told that i was informed of the charges. Also told that i had been put on a new 18mth contract which i knew nothing about. I sent an email of complaint to virgin, recieved a phone call the very next day, they apologised, said the line connection and broadband activation fee would not be applied and i was also told i would not be held to the new contract. Very impressed with the person who took my complaint seriously, and sorted it so quickly. Ive been having problems with my broadband since activation, getting limited or no internet access more often than not, but the lady who took charge of my complaint has said she will have someone ring me later today to get this matter sorted out, and that she would ring me again in a couple of days time to check that i was happy with everything. So, hopefully will get my broadband sorted later today. I have been on the phone the past few days about my broadband, told how to reset the router ect ect, and one person took remote access to my laptop to try and sort the problem without success. Im hoping the person who rings today, within the next 2 hrs, will know how to solve and put it right.
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