50M : Superhub From VM

[Berbatov]

I upgraded to 50Mb last week, but I am still waiting for the delivery of my superhub. I called VM and they said I would need to call HDNL who are supposed to deliver my superhub. After I called them they said that my superhub had been 'delivered' (when it hasn't), but their is 'no signature', so they are going to interview the driver.

I have checked the reviews for HDNL and a lot of people have said that they have had similar problems as me, where the tracking number says 'delivered' but they actually have not received it.

Now what do I need to do - keep calling HDNL or call VM???

Why do VM use such a [Mod Edit - do not use asterisks to avoid invoking the swear filter] courier company???

---------- Post added at 16:38 ---------- Previous post was at 15:10 ----------

Nobody got any advice for me.

[jb66]

I'm not sure how this has came around, 50meg should be an engineer install only. I'd call vm and get it booked in properly

[Berbatov]

Originally Posted by jb66

I'm not sure how this has came around, 50meg should be an engineer install only. I'd call vm and get it booked in properly

The guy from the call center (a call to India) said that I would have to "wait 2-3 days for the superhub" and then I would need call in to activate the hub.

[Sephiroth]

Originally Posted by Berbatov

I upgraded to 50Mb last week, but I am still waiting for the delivery of my superhub. I called VM and they said I would need to call HDNL who are supposed to deliver my superhub. After I called them they said that my superhub had been 'delivered' (when it hasn't), but their is 'no signature', so they are going to interview the driver.

I have checked the reviews for HDNL and a lot of people have said that they have had similar problems as me, where the tracking number says 'delivered' but they actually have not received it.

Now what do I need to do - keep calling HDNL or call VM???

Why do VM use such a [Mod Edit - do not use asterisks to avoid invoking the swear filter] courier company???
---------- Post added at 16:38 ---------- Previous post was at 15:10 ----------

Nobody got any advice for me.

Maybe because they share the same Atlantic Pavilion in Liverpool. (Well they do even if maybe not).

[Skie]

HDNL are so bad they have started to rebrand themselves to avoid the stigma of the crappy brand. They are now Yodel.

They could have tried to improve their service but I guess a re-brand is cheaper.

[Sephiroth]

[QUOTE=Skie;35301401]HDNL are so bad they have started to rebrand themselves to avoid the stigma of the crappy brand. They are now Yodel.

They could have tried to improve their service but I guess a re-brand is cheaper.[/QUOTE]

That's because they merge depots under a single brand, cutting costs and duplication. Yodel (according to their web site) is the former domestic business of DHL (sold off to HDNL).

Maybe VM should do what Amazon do and that is to pool their deliveries across different courier companies. Perhaps VM's SHs are warehoused at Yodel.

[Welshchris]

Who are HDNL?

Everything ive ever had delivered here since 2008 since i moved here from Virgin have been delivered by UPS. Ive had 2 routers, atleast 2 modems and a Wireless Dongle all UPS.

[Sephiroth]

Home Delivery Network Limited - being rebranded YODEL.

They delivered my DIR-615 (which is now on the BT Infinity circuit replacing the ridiculous Homehub 2).

I've got circuit problems right now - what's the betting I'll be given a SH (which won't fix the problem which I'm certain is further up the chain). One of the huge problems with the SH for techies like myself and a few others is that the uncorrectable codeword count has been suppressed by VM (or more correctly before I get pounced on by you-know-who, the uncorrectable codeword count display was not specified by VM for the SH firmware).

[Sirius]

Originally Posted by Welshchris

Who are HDNL?

Everything ive ever had delivered here since 2008 since i moved here from Virgin have been delivered by UPS. Ive had 2 routers, atleast 2 modems and a Wireless Dongle all UPS.

Yep the 20 meg modem that the fantastic tech support in India sent me to replace my 50 meg modem was delivered by ups. A local tech delivered my shub because tech support in India failed to do there job correctly.

[Peter_]

Originally Posted by Sephiroth

Maybe because they share the same Atlantic Pavilion in Liverpool. (Well they do even if maybe not).

Only the technical support arm is in our building.

[Ignitionnet]

Originally Posted by Sirius

Yep the 20 meg modem that the fantastic tech support in India sent me to replace my 50 meg modem was delivered by ups. A local tech delivered my shub because tech support in India failed to do there job correctly.

UK support sent me a 20Mb modem to replace my VMNG300 in the old place

[qasdfdsaq]

Originally Posted by Sephiroth

(or more correctly before I get pounced on by you-know-who, the uncorrectable codeword count display was not specified by VM for the SH firmware).

Along with other useful information such as mini slot size.

[Ignitionnet]

Originally Posted by Sephiroth

I've got circuit problems right now - what's the betting I'll be given a SH (which won't fix the problem which I'm certain is further up the chain). One of the huge problems with the SH for techies like myself and a few others is that the uncorrectable codeword count has been suppressed by VM (or more correctly before I get pounced on by you-know-who, the uncorrectable codeword count display was not specified by VM for the SH firmware).

It's not in the stock firmware either.

[Peter_]

Originally Posted by Ignitionnet

UK support sent me a 20Mb modem to replace my VMNG300 in the old place

It was usually offshore who did that and it did get to be rather annoying to say the least or switch customers to 50Mb while on a standard modem, oh the fun we had.

[Nopanic]

Originally Posted by Sephiroth

Maybe because they share the same Atlantic Pavilion in Liverpool. (Well they do even if maybe not).

In English ?