V+ : Swap Box

[DJ Dave]

Hi there, We have a V+ Box from when we had Virgin TV before we got SKY HD, we still get the Broadband and Phone and M TV pack but we don't use the box much if at all.

I want to move the box upstairs we have the cable etc for the box already installed as we had a second box in the second room, but the box is a bit big.

If I rang VM would they let me swap it for a new V HD Box? I wont be using the HD yet until I get a new small HD TV for the room but would like a smaller box to fit in the room.

If i can would they charge me £49 for the box plus £20 p&p?

Any help advice would be great thanks

[jb66]

if you say that the red button doesn't work they will have to send a box/tech

[BenJSmyth]

Originally Posted by jb66

if you say that the red button doesn't work they will have to send a box/tech

But what happens when the tech gets there and the red button does work

[DJ Dave]

lol was gonna say that

[jb66]

It won't if v+ is disabled.

---------- Post added at 16:29 ---------- Previous post was at 16:28 ----------

I'm assuming your v+ features have been disabled to make tv m free

[Peter_]

Originally Posted by jb66

It won't if v+ is disabled.

---------- Post added at 16:29 ---------- Previous post was at 16:28 ----------

I'm assuming your v+ features have been disabled to make tv m free

The flow will ask the agent to check the tier they are on and would not send a tech as it would advise education.

[BenJSmyth]

Originally Posted by jb66

It won't if v+ is disabled.

---------- Post added at 16:29 ---------- Previous post was at 16:28 ----------

I'm assuming your v+ features have been disabled to make tv m free

Good point, well made!

Apparently the red button feature doesn't work on a deactivated (for recording) V+ box. Someone correct me if I am spouting a load of rubbish there!
But the VHD box does have red button functionality. Worth giving them a call to say your red button doesn't work. And if they say it is because you have ceased the recording features, tell them the VHD box has the functionality and that you would like one in its place. How much room you'll have to negotiate on with that I don't know, as you are on the M (free) package.

[Peter_]

Originally Posted by BenJSmyth

Good point, well made!

Apparently the red button feature doesn't work on a deactivated (for recording) V+ box. Someone correct me if I am spouting a load of rubbish there!
But the VHD box does have red button functionality. Worth giving them a call to say your red button doesn't work. And if they say it is because you have ceased the recording features, tell them the VHD box has the functionality and that you would like one in its place. How much room you'll have to negotiate on with that I don't know, as you are on the M (free) package.

My post above.

[BenJSmyth]

Originally Posted by Masque

My post above.

Indeed!

Why don't I just keep my nose out

[Peter_]

Originally Posted by BenJSmyth

Indeed!

Why don't I just keep my nose out

The diagnostic flow just does the job for a DTV or Telco agent and is usually correct.

[BenJSmyth]

Should the red button work on a V+ box that has had the V+ functions deactivated then?

[Peter_]

Originally Posted by BenJSmyth

Should the red button work on a V+ box that has had the V+ functions deactivated then?

It would have no reason to work but I will ask tomorrow just to be sure from a FMC agent.

[jb66]

Hello!!! Virgin tech here!!!!!! A v+ looses the red button feature and the flow will be to send a tech

[DJ Dave]

ok ta, I will give that a try thanks

[BenJSmyth]

Sounds like you could be in luck then DJ Dave. Let us know how you get on won't you?