Help! No Email -VM Screwed Account Up

Markjp · 07-12-2010, 15:08

I'm getting very frustrated with CS. I have now lost access to all my emails as the account appears to be disabled.

The saga started last Friday when I contacted CS as requested to do so when I logged into "My Virgin Media". I was told this was an inactive account, but as far as I was concered this is the only account I have. I was quoted a strange account as my primary account all letters and numbers. Apparantly this is likely to have been created when I moved house 4 years ago!

After 30 mins on the phone to CS in India telling me that I would loose all my email addresses, I said you cannot do this I have had my email for probably 10 years (its an ntlworld one) so they put me through to someone in the uk. He told me he could transfer the emails and it would take upto 24 hrs.

72hrs later they have still not appeared on the new account so I phoned CS again, this time I couldn't get passed CS in India. After initially telling me they couldnt transfer my email address I got it escalleted to 2nd in line and they then told me they could do it but it would take 7 days.

That was yersterday, now when I log into outlook none of my email addresses are working and also if I login in via the web it says the accounts are disabled. The only one that works is system generated one they quoted me.

I have just got off the phone to CS again and they said after 30 mins on the phone that I wont be able to access my emails for 7 days!!

I cant believe this is right, I can't go without access to my emails for 7 days and will I loose any that come through in the next 7 days? I have no confidence in it being resolved in 7 days anyway.

Is there any way to get through to Techinical Support in the UK or can anyone else help me?

I'm at my wits end the CS in India

Thanks

Mark

pip08456 · 07-12-2010, 15:22

I doubt if you will lose any email but am not sure. If you look at the top of the forum page there is a section for email issues. You may get a quicker resolution(or advice) in there.

Markjp · 07-12-2010, 15:26

Quote:

Originally Posted by pip08456

I doubt if you will lose any email but am not sure. If you look at the top of the forum page there is a section for email issues. You may get a quicker resolution(or advice) in there.

Thanks. Have reposted.

Can this topic be closed?

pip08456 · 07-12-2010, 15:42

Don't worry about it a mod will do it eventually.

MovedGoalPosts · 07-12-2010, 15:51

Duplicated thread closed. See : http://www.cableforum.co.uk/board/80...d-account.html

No need to actually repost. Threads can be moved to the correct section if required