Need an alternative for Northern Ireland gaming.

mythr1l · 30-03-2011, 21:55

I've been on Virgin media's 30mb service for a few months now, and before that was on the 20mb package, and like many people who live near a city centre area i've been suffering from the high upstream utilization problem etc.

I've got 2 questions if anyone would be able to answer them that would be great:

First, i only really use the net for gaming, and during 4pm-2am, this is impossible. Not just a lag spike now and then, but a constant 200+ms ping and frequent disconnects due to timeouts. Websites also load extremely slowly, and is -always- slower than my old 2mb service from BT at my parents house.

This problem has been persisting for 9 months now, despite visits from the engineers and several complaints on the tech forums by me. I was told by one of the offshore callcentres that upgrading to 30mb would fix the problems and make my net faster, it didnt. The tech support forum has also logged a fault reference which has kept being put back each month since january.

Would this be grounds for terminating the contract early? I feel that it's criminal they can describe this service as fast or reliable. Imagine buying a car and finding out it only goes to 70mph between 2am and 4pm.

My second question is what would be a good alternative? i need to have a good reliable connection for gaming in the evenings in the BT9 area. The cost isnt really an issue for me.

thx for any help

weesteev · 31-03-2011, 08:53

Is it actually an upstream utilisation issue though? Switching from 20Mb to 30Mb means moving from the legacy Docsis 1.1 network to the Docsis 3.0 network. If you had issues before this shouldn't be replicated with the Superhub and a tier change. The issue could be the superhub or something else altogether. If you want to PM me your details I can check out your UBR for you to see if there are any network issues then we can look at other options if needs be.

HTH