V+ box no signal

gt79 · 18-09-2010, 16:54

Hi,

This afternoon (Saturday) my v+ box (samsung) stopped working. I'd been watching a dvd and when I turned back over there was no signal (although the channel number is showing on the front of the box)
Immediate thought was a dodgy connection but checked all those, and on rebooting the box I get the "Your digital TV service will start shortly" message to start with and then it goes back to no signal when it's booted up.

I've tried rebooting a couple of times - sometimes it gets right the way through and shows the channel number but no signal, others it gets stuck on ld30 and the "your digital TV service will start shortly" message.

Called VM customer services and they can't sort it remotely, so there's an engineer booked for Tuesday morning - any ideas in the meantime, or is my box dead and needs replaced?

PS My standard box in the other room is working fine, so it's definitely the Samsung V+ box rather than anything else.

Peter_ · 18-09-2010, 18:22

If the other box is working then you will need an engineer to check the box for you.

jb66 · 18-09-2010, 18:23

Seems like the hdmi port is knackered, you could try another lead

Peter_ · 18-09-2010, 18:25

Quote:

Originally Posted by jb66

Seems like the hdmi port is knackered, you could try another lead

It is not the lead he is getting LD30 and your service will start shortly message , the box is dead if a hit cannot fix it.

gt79 · 18-09-2010, 20:21

Thanks Masque,
Guess I'll just need to wait for the engineer to come.

PS - I'm a "she"

Peter_ · 19-09-2010, 08:35

Quote:

Originally Posted by gt79

Thanks Masque,
Guess I'll just need to wait for the engineer to come.

PS - I'm a "she"

Most people default to calling everyone a he until they know different.

jb66 · 19-09-2010, 08:57

Quote:

Originally Posted by Masque

It is not the lead he is getting LD30 and your service will start shortly message , the box is dead if a hit cannot fix it.

Masque you should know that all samsung v+ get stuck on ld20 ld30 when rebooted for upto 3 mins. The trick is to hold down the bottom button on the silver circle on the box. The op is getting a picture when the box is broadcasting 576p (at startup) but not when the box boots up (hd) so there is a possibility the tv could be at fault or the lead.

I'd try another hdmi socket on the tv too

Peter_ · 19-09-2010, 10:36

Quote:

Originally Posted by jb66

Masque you should know that all samsung v+ get stuck on ld20 ld30 when rebooted for upto 3 mins. The trick is to hold down the bottom button on the silver circle on the box. The op is getting a picture when the box is broadcasting 576p (at startup) but not when the box boots up (hd) so there is a possibility the tv could be at fault or the lead.

I'd try another hdmi socket on the tv too

The diagnostic flow then tells us t ask the customer to do exactly that trick with the button and when that fails it says book a tech, if you are getting the message your service will start shortly then swapping the cable a hundred times is not going to alter that either.

jb66 · 19-09-2010, 10:49

Quote:

Originally Posted by Masque

The diagnostic flow then tells us t ask the customer to do exactly that trick with the button and when that fails it says book a tech, if you are getting the message your service will start shortly then swapping the cable a hundred times is not going to alter that either.

Please read the first post properly, the op says the box boots up, it's not stuck on that screen, it's only when the box goes to 1080 the tv displays no signal

gt79 · 19-09-2010, 11:09

Hi both,
It seems there was something in the cable/socket theory...I assumed that because I was getting the message "your service will start shortly" that the cable and socket were fine - I didn't realise that wasn't an hd signal. This morning I've played around with various socket/cable combinations and realised that it seems to be one of the TV sockets that's not working properly.
So thanks both for your help - everything now seems to be working fine (apart from the fact that that the v+ box is no longer on HDMI 1, which will bother my obsessive/compulsive side!)

BTW - when I called VM customer servces yesterday they didn't ask me to do any button pressing or cable/socket swapping

jb66 · 19-09-2010, 11:30

Quote:

Originally Posted by gt79

Hi both,
It seems there was something in the cable/socket theory...I assumed that because I was getting the message "your service will start shortly" that the cable and socket were fine - I didn't realise that wasn't an hd signal. This morning I've played around with various socket/cable combinations and realised that it seems to be one of the TV sockets that's not working properly.
So thanks both for your help - everything now seems to be working fine (apart from the fact that that the v+ box is no longer on HDMI 1, which will bother my obsessive/compulsive side!)

BTW - when I called VM customer servces yesterday they didn't ask me to do any button pressing or cable/socket swapping

Remember to cancel the visit, glad you got it sorted