09-08-2010, 17:49
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#1
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Inactive
Join Date: Apr 2006
Posts: 22
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50 meg, well slow
I live in BB1 area and am getting very sloooow speds I am on 50 meg and usually get the full whack, can anybody shed any light.
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09-08-2010, 22:08
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#2
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 70
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,850
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Re: 50 meg, well slow
Not without at least your modem stats.
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10-08-2010, 09:03
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#3
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Inactive
Join Date: Apr 2006
Posts: 22
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Re: 50 meg, well slow
How do i do that please
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10-08-2010, 09:16
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#4
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 70
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,850
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Re: 50 meg, well slow
In your browser type 192.168.100.1 The User name and password are both "root"
Copy and paste the upstream and downstream pages into notepad and the copy and paste them from there into the forum reply box.
Your modem log could also provide a clue as to the problem.
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10-08-2010, 09:20
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#5
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Inactive
Join Date: Apr 2006
Posts: 22
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Re: 50 meg, well slow
Downstream
Frequency 298750000306750000314750000322750000 Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/YY/Y/YY/Y/YY/Y/Y Channel Id 61626364 Modulation 256QAM256QAM256QAM256QAM Symbol Rate
(Msym/sec) 6.9526.9526.9526.952 Interleave Depth I=12
J=17I=12
J=17I=12
J=17I=12
J=17 Power Level
(dBmV) 0.830.510.270.71 RxMER
(dB) 37.3637.9437.9438.26 Correctable
Codewords 213520813540 Uncorrectable
Codewords 283240873254
Upstream
Channel Type 1.0N/AN/AN/A Channel ID 7N/AN/AN/A Frequency
(Hz) 45800000N/AN/AN/A Ranging Status SuccessN/AN/AN/A Modulation 16QAMN/AN/AN/A Symbol Rate
(KSym/sec) 2560N/AN/AN/A Mini-Slot Size 2N/AN/AN/A Power Level
(dBmV) 53.25N/AN/AN/A T1 Timeouts0 T2 Timeouts0000 T3 Timeouts1000 T4 Timeouts0000
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10-08-2010, 09:48
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#6
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 70
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,850
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Re: 50 meg, well slow
Other than the high number of Uncorrectable codewords on D/S 3 Your signal levles are OK.
I'd ring in so the line can be tested from their end and an engineer sent if necessary.
Downstream
Power Level
0.83 0.51 0.27 0.71
RxMER
37.36 37.94 37.94 38.26
Correctable Codewords 2135 208 135 40
Uncorrectable Codewords 283 240 873 254
Upstream
Power Level 53.25
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10-08-2010, 10:25
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#7
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Inactive
Join Date: Apr 2006
Posts: 22
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Re: 50 meg, well slow
Thanks for your help
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10-08-2010, 11:06
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#8
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: 50 meg, well slow
As said above the 1000 T3 timeouts require a technician so call in on 0800 052 0431.
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