Virgin launch new billing pages

[BenMcr]

This week Virgin have made some improvements to the My Virgin Media site. This means that anyone with a Virgin Broadband service can now:

• Access full details about their unbilled usage (calls, VoD events, Credits, Part Month charges etc) since they were last sent a bill. This includes a itemised list of the unbilled chargable calls.
• details on Talk Anywhere minutes remaining,
• Find out what (if any) Credit Limit they have,
• Setup and Update Direct Debits
• Make payments to restart suspended accounts

Hopefully should be a lot more useful for people

[nutellajunkie]

Now that unbilled usage is VERY useful. For one I am grateful for it. It also seems to update any credits that are owed to you.. like I made a 13p call, and it takes it off the credit. very nice.

[Bob]

Yeah noticed this too...nice one!

[Tony.]

Very useful

[m0j00]

Originally Posted by BenMcr

This week Virgin have made some improvements to the My Virgin Media site. This means that anyone with a Virgin Broadband service can now:

• Access full details about their unbilled usage (calls, VoD events, Credits, Part Month charges etc) since they were last sent a bill. This includes a itemised list of the unbilled chargable calls.

Hi i was able to access the above info last month,but this month there doesnt seem to be an itemised list of the unbilled chargable calls.Can anyone access this info or Is there a problem with the system?

Thanks
Steve

[BenMcr]

There is no problem with the system that I'm aware of. When is your bill generated?

[m0j00]

Hi
The Bill is generated around 16th each month.Its shows the talk 200 time remaining @ 133 minutes but not the unbilled calls.

Steve

[BenMcr]

That's because the calls you make via Talk Anywhere are zero rated so won't show up. Same if you dialled an 0800 number

Which is why I specifically said it was unbilled chargeable calls

[m0j00]

Yes thats right they are zero rated but they showed up last month as a list of calls with a 0.000 next to the price.There was about 70 odd calls on the list as 0.000. I exported them to excel as i thought it was a handy feature. Maybe a bug in the system.

Steve

[maris_quinn]

Hi
First day on here. Would like to know if VM would consider a package for the elderly? using TV telephone and broadband

[Peter_]

You can get 10Mb broadband, M+ tv package and a telephone line for around £30 if you live in a cabled area

http://allyours.virginmedia.com/html...e-builder.html

What you pay
FREE for 2 months
then £18 a month*
12 month contract
*When you take a Virgin phone line for £11.99 a month