netbook

hairy_mick · 07-09-2009, 21:17

just bought new net book today a Toshiba cost over 300 quid nice but have noticed a dead pixel top right question do you think i am right to take it back and ask for another one i think i am within my rights as you should not get dead pixels now a days your thoughts please.

07-09-2009, 21:19

that will depend on policy of wherever you bought it. Id be gutted with one myself

DocDutch · 07-09-2009, 21:21

return to shop asap

where did you get it from out of interest?

hairy_mick · 07-09-2009, 21:31

got it from comet a couple of hrs ago

---------- Post added at 21:31 ---------- Previous post was at 21:30 ----------

I will base my argument on the one on display does not have a dead pixel.

Hom3r · 07-09-2009, 21:41

Did I read somewhere that gentley pressing the pixel may help?

hairy_mick · 07-09-2009, 21:49

thanks will register with toshiba and mail them first to see what can be done.

haydnwalker · 07-09-2009, 23:07

Comet are sticklers for the rules of the LCD Manufacturing Process error tolerances...

I think there can be upto 4 dead pixels on a monitor, in prominent places before they will replace it. If its in a corner (and depending on its colour) then I doubt they will do anything (check the manual on the netbook to check what their tolerances are)

Halcyon · 07-09-2009, 23:10

You may find that they state that all products using LCD screens are subject to upto 3 dead pixels however a friend of mine who works in trading standards was telling me how even though this may be the case you still have a right to send the item back and get a refund.

If you decide to keep the netbook, there are various ways you can sometimes re-enable the pixel.
This depends if it is stuck or dead.
Lightly pressing on the screen is one option but the one that worked for me was a little batch file that flickers fast random colour changes. Drag the window over the dead pixel for a few seconds and it can sort it out.

More info here:
http://www.instructables.com/id/SG16CDVFABRX1UN/

hairy_mick · 11-09-2009, 20:27

Thanks for that took it back today and they tried to fob me off with repair no thanks only had it for a few days ok will order you a new will let you no the outcome.

damien c · 11-09-2009, 23:22

i use to work for comet and we had to offer a repair the person you spoke to was not trying to fob you off, but was actually being told what to say by the computer but if they had looked at it properly it will say that under 30 days contact manufacturer and get auth code for exchange unless they, have changed the policy since i left.

i dealt with stuff like that on a daily basis while i was there and once was even a guy's tv had 4 dead pixels, but they only died after the warranty had ran out and expected comet to fix it for free, he got trading standards involved and they said that he had to speak to the manufacturer as the store will not cover after 12 months.

when you get the new one power it up in the shop if they say you can't tell them that you are within your right to do it, and check to see if the new one has the same issue.

problem with comet is you have to stick to your guns and if they still refuse you then have to get the manager involved, thats the way we were all trained but don't quote me on that as they might have changed it by now.

atleast you are getting a new one though.

Tezcatlipoca · 12-09-2009, 01:23

Quote:

Originally Posted by damien c

i dealt with stuff like that on a daily basis while i was there and once was even a guy's tv had 4 dead pixels, but they only died after the warranty had ran out and expected comet to fix it for free, he got trading standards involved and they said that he had to speak to the manufacturer as the store will not cover after 12 months.

Probably doesn't apply in this particular case, as there are "acceptable" limits for dead pixels, but, in general...

A 12 month Manufacturer's Warranty is in addition to statutory consumer rights.

Under the Sale of Goods Act 1979 (as amended), a consumer's contract is with the retailer, and it is the retailer who is obliged to ensure that goods "conform to contract" and are "fit for purpose" etc. A consumer has up to six years (depending on what the item is) to claim against the retailer for repair/replacement of faulty goods. For the first 6 months after purchase, it is up to the retailer to prove that the goods are not faulty. After 6 months, it is up to the consumer to prove that the goods are faulty.

http://www.berr.gov.uk/whatwedo/cons...page38311.html

EU consumer law also gives people a 2 year guarantee with the retailer:

http://ec.europa.eu/youreurope/nav/e...n.html#11424_4

ZrByte · 12-09-2009, 12:33

Quote:

Originally Posted by Matt D

Probably doesn't apply in this particular case, as there are "acceptable" limits for dead pixels, but, in general...

A 12 month Manufacturer's Warranty is in addition to statutory consumer rights.

Under the Sale of Goods Act 1979 (as amended), a consumer's contract is with the retailer, and it is the retailer who is obliged to ensure that goods "conform to contract" and are "fit for purpose" etc. A consumer has up to six years (depending on what the item is) to claim against the retailer for repair/replacement of faulty goods. For the first 6 months after purchase, it is up to the retailer to prove that the goods are not faulty. After 6 months, it is up to the consumer to prove that the goods are faulty.

http://www.berr.gov.uk/whatwedo/cons...page38311.html

EU consumer law also gives people a 2 year guarantee with the retailer:

http://ec.europa.eu/youreurope/nav/e...n.html#11424_4

I think the ultimate problem with that is since the onus is on the owner after 6 months to prove the fault was present when purchased any retailer could just claim that the item has been improperly cared for etc.
In reply to the post about the TV returned outside of warranty. I have to admit I would be a little dubious of a dead pixel showing up that long after purchase. Sounds more like the screen has taken a knock or kids have been poking at it to me.

hairy_mick · 15-09-2009, 20:58

picked up netbook today am pleased to say its perfect thats all i wanted thats what i paid for i think it was a group of pixels it was a square did not expect that on a product this day and age now if they had knocked off 100 quid then i might have stuck with it.

SB_07 · 24-05-2010, 17:04

Sorry for the bump. I ordered a Netbook last night and was wondering if anyone had any recommendations for a good AV/Firewall to use on it? It's 1.6ghz, 1GB RAM, Win XP. I use Avast on my desktop but I get the feeling it might be a little to resource hungry for the Netbook?

Halcyon · 24-05-2010, 17:49

For a netbook you will want something that is very low on resources.
I find Eset's Nod32 works for me.

http://www.eset.com/