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Damaged Green Cabinet
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Old 17-02-2010, 19:56   #1
powerful_rogue
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Damaged Green Cabinet
An artic lorry drove into the cabinet yesterday afternoon and ripped it off. The missus phoned the police as the lorry drove off without stopping. Police attended and tried to make it a bit safer by putting the cabinet back.

Checked our phone line and its dead as is the ladies next door.

My missus phoned VM up as I was away at work and despite explaining what had happened several times they still insisted it was a fault inside our house and booked an engineer to attend on Monday!

I phoned up today and after much explaining managed to get VM to listen. Will take upto 5 days for someone to come out and assess the damage! Great service considering the condition of the box (wires exposed) and probably the amount of people without a phone line!

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[img]Download Failed (1)[/img]

[img]Download Failed (1)[/img]
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Old 17-02-2010, 20:06   #2
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Re: Damaged Green Cabinet
Moved to correct forum on OP's request
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Old 18-02-2010, 00:46   #3
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Re: Damaged Green Cabinet
Oh my goodness, what a mess. Looking at the the first of the photos it's a miracle that the lorry didn't go through the the wall and land on the houses below.
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Old 18-02-2010, 01:08   #4
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Re: Damaged Green Cabinet
Wow! Eeeeek
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Old 18-02-2010, 01:18   #5
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Re: Damaged Green Cabinet
Eeek, contact the telephony newsgroup and ensure it has been noted down
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Old 19-02-2010, 08:58   #6
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Re: Damaged Green Cabinet
I'm surprised VM aren't acting quicker, won't all those shorted cables be causing problems elsewhere on the network? Anyway, Looks like a hell of a job to sort that mess out, good luck OP.
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Old 19-02-2010, 13:42   #7
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Re: Damaged Green Cabinet
[QUOTE]
Quote:
Originally Posted by powerful_rogue View Post
An artic lorry drove into the cabinet yesterday afternoon and ripped it off. The missus phoned the police as the lorry drove off without stopping. Police attended and tried to make it a bit safer by putting the cabinet back.

Checked our phone line and its dead as is the ladies next door.

My missus phoned VM up as I was away at work and despite explaining what had happened several times they still insisted it was a fault inside our house and booked an engineer to attend on Monday!

I phoned up today and after much explaining managed to get VM to listen. Will take upto 5 days for someone to come out and assess the damage! Great service considering the condition of the box (wires exposed) and probably the amount of people without a phone line!

QUOTE]
This sort of damage will have set off a network alarm... have you still got loss of service powerful_rogue ?
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Old 23-02-2010, 22:22   #8
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Re: Damaged Green Cabinet
I would have let the tech come out, he would have passed it straight to networks and they would have been out straight away.

Saying that I am surprised that they aren't there already!
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Old 24-02-2010, 10:09   #9
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Re: Damaged Green Cabinet
If enough people report it then it will get flagged as an 'outage'.
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Old 25-02-2010, 01:00   #10
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Re: Damaged Green Cabinet
I don't know about an outage, I'd be on the phone to them shouting rather loudly that they should realise when something's f00bared!!
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Old 25-02-2010, 13:39   #11
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Re: Damaged Green Cabinet
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Originally Posted by jrhnewark View Post
I don't know about an outage, I'd be on the phone to them shouting rather loudly that they should realise when something's f00bared!!
I hope that was deliberate irony in that statement.
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Old 25-02-2010, 15:12   #12
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Re: Damaged Green Cabinet
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Originally Posted by Turkey Machine View Post
I hope that was deliberate irony in that statement.
As I say, very loudly!
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