Arrrrrrrrrrrrrghh!

mikegreen · 10-12-2009, 11:23

After a few months of happy wireless connectivity I am now having problems which I am unable to remedy.

One morning I switched all my equipment on and found I could not connect to my wireless network (this is the VM supplied Netgear router). When looking at the Network settings I was getting a 192.168.0.1 type IP rather than one beginning 82.

Tried my old Be ISP supplied Netgear router and same deal...

Sometimes I can connect when I renew the DCHP lease and I get an 82... address and am connected and able to surf away but this only happens when the router has been reset and all settings are vanilla. As soon as I get the VM config page and I rename the network and security details and save them I am back to self-assinged IP and renewing DCHP makes no difference.
Bit flumoxed TBH.

P.S.
I have spoken to a polite but useless individual on 150 who said he could see that I had connectivity and that there is no reason I should be experiencing problems. Oh, the problem is I am using a Mac ...

P.P.S. Will be happy to supply any additional info to aid troubleshooting. Cheers, Mike.

Kymmy · 10-12-2009, 11:53

You're very confusing here as you state it's a wireless problem but then state that you're not getting an external IP..

The router connected to the modem, what IP does the WAN get?

Also your Mac what IP does it get from the router?

This will help determined if your problem is on the WAN side (i.e..the modem) or the LAN side (i.e.. your wireless conenction from Mac to router)

mikegreen · 10-12-2009, 13:43

Quote:

Originally Posted by Kymmy

You're very confusing here as you state it's a wireless problem but then state that you're not getting an external IP..

The router connected to the modem, what IP does the WAN get?

Also your Mac what IP does it get from the router?

This will help determined if your problem is on the WAN side (i.e..the modem) or the LAN side (i.e.. your wireless conenction from Mac to router)

Thanks for the reply.

I'll have to wait until I get in from work to post back on this, sorry if this has confused you as much as it has me!

Dai · 10-12-2009, 14:18

Basically your router should get an external IP in that 82. group. That's the WAN (Internet) side.

Your Mac, connected to the router should get a LAN (local) IP in the 192. range.

That's how it should be. If your Mac is getting an 82... address then something is very wrong.

Graham M · 10-12-2009, 16:01

It might not necessarily be 82. by the way

Dai · 10-12-2009, 16:16

Quote:

Originally Posted by Graham M

It might not necessarily be 82. by the way

As you say. I based my examples on the numbers the OP quoted but you're absolutely right.

Peter_ · 10-12-2009, 18:11

Quote:

Originally Posted by mikegreen

After a few months of happy wireless connectivity I am now having problems which I am unable to remedy.

One morning I switched all my equipment on and found I could not connect to my wireless network (this is the VM supplied Netgear router). When looking at the Network settings I was getting a 192.168.0.1 type IP rather than one beginning 82.

Tried my old Be ISP supplied Netgear router and same deal...

Sometimes I can connect when I renew the DCHP lease and I get an 82... address and am connected and able to surf away but this only happens when the router has been reset and all settings are vanilla. As soon as I get the VM config page and I rename the network and security details and save them I am back to self-assinged IP and renewing DCHP makes no difference.
Bit flumoxed TBH.

P.S.
I have spoken to a polite but useless individual on 150 who said he could see that I had connectivity and that there is no reason I should be experiencing problems. Oh, the problem is I am using a Mac ...

P.P.S. Will be happy to supply any additional info to aid troubleshooting. Cheers, Mike.

Click the link for how to setup the WGR614 router on a MAC.
http://www.cableforum.co.uk/board/34746063-post2.html

The only IP you should get from the router is a 192 IP.

mikegreen · 10-12-2009, 19:51

Quote:

Originally Posted by Moldova

Click the link for how to setup the WGR614 router on a MAC.
http://www.cableforum.co.uk/board/34746063-post2.html

The only IP you should get from the router is a 192 IP.

Hi Moldova
I had been able to connect in the way described in the link you gave (thanks) up until about a week ago but for some reason or the other 'something' has changed 'somewhere' and now I cannot.
I am getting (mostly) a 192 IP and Airport shows as 'Connected' but pages do not load and timeout.
My partners Vaio can see the network and connect to it but same deal, pages do not load.
Hope this makes sense!

BTW. Ethernet connectivity is fine.

Peter_ · 10-12-2009, 19:56

Quote:

Originally Posted by mikegreen

Hi Moldova
I had been able to connect in the way described in the link you gave (thanks) up until about a week ago but for some reason or the other 'something' has changed 'somewhere' and now I cannot.
I am getting (mostly) a 192 IP and Airport shows as 'Connected' but pages do not load and timeout.
My partners Vaio can see the network and connect to it but same deal, pages do not load.
Hope this makes sense!

BTW. Ethernet connectivity is fine.

If a pinhole reset and following the above does not work then a call to technical support is in order as it sounds like the router may be faulty and they should replace it after double checking the router with you over the phone.

You need to call Tech Support which is open 24/7 on 151 from your Virgin Media Phone.

It's absolutely free.

Or call 0845 454 1111 from any other phone line.

mikegreen · 10-12-2009, 20:09

Quote:

Originally Posted by Moldova

If a pinhole reset and following the above does not work then a call to technical support is in order as it sounds like the router may be faulty and they should replace it after double checking the router with you over the phone.

You need to call Tech Support which is open 24/7 on 151 from your Virgin Media Phone.

It's absolutely free.

Or call 0845 454 1111 from any other phone line.

Hi
It's just a weird one. I really don't think it is the router at fault. I have another Netgear (spare) which along with the VM supplied one worked without a problem, just not at the moment

And both were pinhole reset a number of times.

Peter_ · 10-12-2009, 20:11

So you have the same issue with 2 separate routers and 2 different operating systems, now that is weird.

Dai · 10-12-2009, 20:20

Quote:

Originally Posted by mikegreen

I am getting (mostly) a 192 IP and Airport shows as 'Connected' but pages do not load and timeout.
My partners Vaio can see the network and connect to it but same deal, pages do not load.
Hope this makes sense!

BTW. Ethernet connectivity is fine.

So if I'm understanding this correctly you can connect to the router via a wired connection and everything works as it should. Connecting the same machine via the wireless does not work. Is that right?

monkey2468 · 10-12-2009, 20:37

Try changing the wireless channel.

mikegreen · 11-12-2009, 09:19

OK...deep breath. Are we sitting comfortably?

Pinhole reset of VM supplied router.
Unplugged modem (with ethernet cable plugged in, other end plugged into Netgear router)
Unplugged router
Plugged in modem and waited for it to boot.
Plugged in router and waited for it to boot.

Could see 'virgin broadband' as an available network.
Connected and then clicked on random bookmark in Safari browser, this gets me to the VM 'Wireless Setup' page. Change wireless channel to '1' as another poster advised.

I name my network and assign a security password to it and the router, then I press 'Save'.
Browser closes down and I lose 'virgin broadband' but can see the renamed network. I connect to my renamed network...

'Airport is connected to 'Windmill' and has the IP address of 192.168.1.2.'

IPv4 Address: 192.168.1.2.
Subnet Mask: 255.255.255.0
Router: 192.168.1.1.

All good thus far. However...

In 'Network Status' Airport, Airport Settings, Network Settings and ISP have 'Green' (good status).

Internet and Server are on amber (not connected) and stay this way.

Cannot browse. Webpages timeout...SOS.

The Vaio laptop sees 'Windmill' and can connect but as above.

---------- Post added at 08:19 ---------- Previous post was at 08:16 ----------

Quote:

Originally Posted by DaiNasty

So if I'm understanding this correctly you can connect to the router via a wired connection and everything works as it should. Connecting the same machine via the wireless does not work. Is that right?

Right.

---------- Post added at 08:19 ---------- Previous post was at 08:19 ----------

Quote:

Originally Posted by Moldova

So you have the same issue with 2 separate routers and 2 different operating systems, now that is weird.

Very weird

Dai · 11-12-2009, 09:58

Quote:

Originally Posted by mikegreen

IPv4 Address: 192.168.1.2.
Subnet Mask: 255.255.255.0
Router: 192.168.1.1.[/B]

All good thus far. However...

In 'Network Status' Airport, Airport Settings, Network Settings and ISP have 'Green' (good status).

Internet and Server are on amber (not connected) and stay this way.

Cannot browse. Webpages timeout...SOS.

All good as you say. IP, gateway IP and subnet all look OK.
By rights you should have a working connection.

My next thing to check would be DNS related. Can you ping or tracert to a valid site such as bbc.co.uk?