browsing experience stop start, issue with virgin core network not me?

kingwahwah · 25-01-2010, 16:45

hi,

Had a faultless 2009 experience here in Reading (winnersh) with 10mb cable.

But in last month browsing has become painfull. e.g. amazon uk and Google pages can take 5-10 secs to come up. Its pretty random.

Yet my downloading and COD4 ping play are still strong. But starting to suspect my COD4 ping is more variable and higher than it used to be.

Switched to openDNS. A little better.
Tried setting proxy to webcache.virgin.co.uk 8080 but its worse.

pinged first outside virgin router hop 0% loss 6ms average.
and bbc.co.uk 10% loss 11ms average.

These seem fine according to sticky.
Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
Downstream Receive Power Level : 0.18 dBmv
Downstream SNR : 33.73 dB
Upstream Transmit Power Level : 53.00 dBmv

Looks like Virgin routing problem?

Ignitionnet · 25-01-2010, 17:06

Downstream SNR is a bit on the low side, especially given Reading isn't, I don't think, all digital yet.

Do you have a traceroute?

Routing is an either / or thing. Either you can reach a site or you can't it doesn't make sites slow it makes them inaccessible so I think it's a bit closer to home.

Thank you.

kingwahwah · 25-01-2010, 17:35

Found a topic about problem in colchester recently.

Running pathping now. bbc.co.uk and this forum as it been stop start all afternoon for me.

---------- Post added at 16:21 ---------- Previous post was at 16:13 ----------

Tracing route to www.bbc.net.uk [212.58.253.68]
over a maximum of 30 hops:
0 xxx [xxx]
1 192.168.1.1
2 10.151.196.1
3 rdng-cam-1b-ge92.network.virginmedia.net [62.253.122.129]
4 winn-core-1b-ge-015-0.network.virginmedia.net [195.182.181.173]
5 win-bb-b-so-130-0.network.virginmedia.net [213.105.175.33]
6 win-bb-a-ae0-0.network.virginmedia.net [213.105.172.161]
7 gfd-bb-b-so-100-0.network.virginmedia.net [213.105.172.130]
8 redb-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
9 212.58.239.249
10 212.58.238.133
11 te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
12 www-nonuk-vip.cwwtf.bbc.co.uk [212.58.253.68]

Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 babe1 [192.168.1.101]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 --- 100/ 100 =100% 100/ 100 =100% 10.151.196.1
0/ 100 = 0% |
3 8ms 0/ 100 = 0% 0/ 100 = 0% rdng-cam-1b-ge92.network.virginmedia.net [62.253.122.129]
0/ 100 = 0% |
4 9ms 0/ 100 = 0% 0/ 100 = 0% winn-core-1b-ge-015-0.network.virginmedia.net [195.182.181.173]
0/ 100 = 0% |
5 9ms 0/ 100 = 0% 0/ 100 = 0% win-bb-b-so-130-0.network.virginmedia.net [213.105.175.33]
0/ 100 = 0% |
6 9ms 8/ 100 = 8% 8/ 100 = 8% win-bb-a-ae0-0.network.virginmedia.net [213.105.172.161]
0/ 100 = 0% |
7 11ms 9/ 100 = 9% 9/ 100 = 9% gfd-bb-b-so-100-0.network.virginmedia.net [213.105.172.130]
0/ 100 = 0% |
8 11ms 5/ 100 = 5% 5/ 100 = 5% redb-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
0/ 100 = 0% |
9 22ms 8/ 100 = 8% 8/ 100 = 8% 212.58.239.249
0/ 100 = 0% |
10 16ms 4/ 100 = 4% 4/ 100 = 4% 212.58.238.133
0/ 100 = 0% |
11 13ms 5/ 100 = 5% 5/ 100 = 5% te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
0/ 100 = 0% |
12 14ms 0/ 100 = 0% 0/ 100 = 0% www-nonuk-vip.cwwtf.bbc.co.uk [212
.58.253.68]

Trace complete.

Tracing route to www.cableforum.co.uk [87.106.245.143]
over a maximum of 30 hops:
0 xxx [xxx]
1 192.168.1.1
2 10.151.196.1
3 rdng-cam-1b-ge92.network.virginmedia.net [62.253.122.129]
4 winn-core-1b-ge-010-0.network.virginmedia.net [195.182.176.153]
5 win-bb-b-so-130-0.network.virginmedia.net [213.105.175.33]
6 pop-bb-a-ae1-0.network.virginmedia.net [62.253.185.201]
7 amst-ic-1-as0-0.network.virginmedia.net [213.105.175.6]
8 amsix.bb-c.nkf.ams.nl.oneandone.net [195.69.144.220]
9 te-4-1.bb-c.act.fra.de.oneandone.net [212.227.120.130]
10 te-1-3.bb-c.bs.kae.de.oneandone.net [212.227.120.17]
11 ae-6.gw-distp-a.fs.kae.de.oneandone.net [212.227.116.225]
12 ae-1.gw-prtr-r1-1a.fs.kae.de.oneandone.net [195.20.247.199]
13 server1.cableforum.co.uk [87.106.245.143]

Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 babe1 [192.168.1.101]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 --- 100/ 100 =100% 100/ 100 =100% 10.151.196.1
0/ 100 = 0% |
3 8ms 0/ 100 = 0% 0/ 100 = 0% rdng-cam-1b-ge92.network.virginmedia.net [62.253.122.129]
0/ 100 = 0% |
4 9ms 0/ 100 = 0% 0/ 100 = 0% winn-core-1b-ge-010-0.network.virginmedia.net [195.182.176.153]
0/ 100 = 0% |
5 10ms 0/ 100 = 0% 0/ 100 = 0% win-bb-b-so-130-0.network.virginmedia.net [213.105.175.33]
0/ 100 = 0% |
6 14ms 0/ 100 = 0% 0/ 100 = 0% pop-bb-a-ae1-0.network.virginmedia.net [62.253.185.201]
0/ 100 = 0% |
7 17ms 0/ 100 = 0% 0/ 100 = 0% amst-ic-1-as0-0.network.virginmedia.net [213.105.175.6]
3/ 100 = 3% |
8 --- 100/ 100 =100% 97/ 100 = 97% amsix.bb-c.nkf.ams.nl.oneandone.net [195.69.144.220]
0/ 100 = 0% |
9 29ms 5/ 100 = 5% 2/ 100 = 2% te-4-1.bb-c.act.fra.de.oneandone.net [212.227.120.130]
0/ 100 = 0% |
10 28ms 3/ 100 = 3% 0/ 100 = 0% te-1-3.bb-c.bs.kae.de.oneandone.net [212.227.120.17]
3/ 100 = 3% |
11 --- 100/ 100 =100% 94/ 100 = 94% ae-6.gw-distp-a.fs.kae.de.oneandone.net [212.227.116.225]
0/ 100 = 0% |
12 --- 100/ 100 =100% 94/ 100 = 94% ae-1.gw-prtr-r1-1a.fs.kae.de.oneandone.net [195.20.247.199]
0/ 100 = 0% |
13 33ms 6/ 100 = 6% 0/ 100 = 0% server1.cableforum.co.uk [87.106.245.143]

Trace complete.

---------- Post added at 16:35 ---------- Previous post was at 16:21 ----------

sorry Broadbandings just read you loath pathping.

Sephiroth · 25-01-2010, 17:48

Don't worry about BBings loathing pathping! It's highly instructive. I'm from Winnersh (northern half) and have had no problems.

Which street is your cabinet on?

Can you please post the full modem stats and event log. ALSO go to the CONNECTION link at the top of the page and paste your CMTS (remove the customer number and don't paste the IP address).

btw - I can see no difficulty with the pathping result.

Ignitionnet · 25-01-2010, 18:23

First pathping *spit* shows nothing wrong, second shows packet loss beginning at the interconnect between Virgin and OneandOne who host CF.

kingwahwah · 25-01-2010, 18:33

hi,

Francis Street (Off Elgar Road) RG1 2xx

Took me ages to find how to get event logs (P_log.htm, why isn't it a sticky!)especially with pages taking 10 secs sometimes!

Downstream Lock : Locked
Downstream Frequency : 331000000 Hz
Downstream Modulation : 256 QAM
Downstream Receive Power Level : 0.01 dBmv
Downstream SNR : 34.68 dB
Upstream Frequency : 34000000 Hz
Upstream Transmit Power Level : 53.00 dBmv
Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm120_ntl0004.cpr
Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : completeFromProvisioning
Ethernet Type : auto sensing

Index First Time Last Time Counts Level ID Text
64 2009-06-01 20:43:00 2010-01-25 17:28:26 25 information 2 T02.0 Failed to acquire FEC framing.
68 2009-08-24 15:37:17 2010-01-25 15:06:44 16 information 110 Cold Start
72 2009-02-18 00:29:05 2010-01-25 15:06:27 1255 notice 95 E101.0 TFTP iyewrkldJKDHSUBsgvca from 0A97C401
73 2006-05-04 07:32:03 2010-01-25 15:06:27 1321 notice 94 TFTP success (416 bytes)
74 2008-02-28 03:13:07 2010-01-25 15:06:27 1167 notice 126 Registration OK
71 2009-10-01 23:21:23 2010-01-14 16:59:58 40 notice 125 SNMP Event: SNMP agent Start.
69 2009-08-24 15:37:25 2010-01-14 16:59:56 58 error 17 R01.0 NO Maintenance Broadcasts for Ranging opportunities Received T2 time-out.
75 2009-04-04 19:58:06 2010-01-07 03:36:09 461 information 111 Warm Start
67 2008-07-19 20:08:04 2010-01-07 03:34:33 721 error 18 R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received. T4 time-out.
77 2005-09-08 13:52:36 2010-01-07 03:34:33 1103 notice 123 Reset
66 2009-08-07 23:45:56 2010-01-04 18:56:33 6 information 113 Link Up
65 2009-08-07 23:45:30 2010-01-04 18:56:31 6 information 112 Link Down
76 2009-04-08 21:01:03 2009-12-21 20:11:29 117 error 26 R02.0 No Ranging Response received, T3 time-out
63 2009-04-17 11:43:24 2009-11-01 16:48:04 2 notice 88 E111.0 SW download Successful.
70 2009-10-01 23:18:01 2009-10-01 23:18:01 1 information 115 Downstream Channel Change in Config File
62 2009-04-09 06:38:16 2009-04-09 06:38:17 2 information 114 SNMP Authentification Fail

Ignitionnet · 25-01-2010, 18:39

Mmm.

Quote:

Software Upgrade File Name : ntlhm120_ntl0004.cpr

Ask Virgin for a new modem. That one is a bit dubious for 10Mbps service.

kingwahwah · 25-01-2010, 18:49

Quote:

Originally Posted by Broadbandings

Mmm.
Ask Virgin for a new modem. That one is a bit dubious for 10Mbps service.

I appreciate that, never got around to the fight it will take. Only caused problem with torrenting which I don't do anymore (switched to Windows 7 RC

). Been on 10mb for years.

In November after sorting a billing issue with CS she asked is there anything else I could help you with. I said can I have a new modem. She "of course, we'll send one out"! Waiting patiently...

Ignitionnet · 25-01-2010, 18:55

Shouldn't take a fight, put a post on the newsgroups and they'll get one couriered out to you with grande vitesse.