Crunch Crackle Noise when recording 2 programmes at once

[Ben B]

My V+ is beginning to get rather noisy, the hard drive makes crackly noises when recording, more noticeably so when I have two programmes recording at once. Also, recently, sometimes when opening the V+ menu, the channel will change or the box will become unresponsive and the only way to fix it is to press the reset button. I have tried re-formatting the Set Top Box but that didn't cure it. Is there anything I can do to sort it out or is it looking like a phone call to Virgin?

Ben

[Peter_]

I would call support as it sounds like the is an issue, if they send an engineer out ensure that you have watched everything you need to in case it gets swapped.

[Digital Fanatic]

Originally Posted by Ben B

My V+ is beginning to get rather noisy, the hard drive makes crackly noises when recording, more noticeably so when I have two programmes recording at once. Also, recently, sometimes when opening the V+ menu, the channel will change or the box will become unresponsive and the only way to fix it is to press the reset button. I have tried re-formatting the Set Top Box but that didn't cure it. Is there anything I can do to sort it out or is it looking like a phone call to Virgin?

Ben

Yeah, sounds like the HDD is on it's way out... how long have you had the box, Ben?

[Ben B]

Originally Posted by Digital Fanatic

Yeah, sounds like the HDD is on it's way out... how long have you had the box, Ben?

Since August, the Date of Manufacture is 16/07/2009

[Peter_]

Originally Posted by Ben B

Since August, the Date of Manufacture is 16/07/2009

Wow mine is almost 2 years old and is working fine.

[Ben B]

No random start ups at 2am making awful noises?

[Digital Fanatic]

Originally Posted by Ben B

Since August, the Date of Manufacture is 16/07/2009

Not very old then! Does sound like it's the HDD from what you are saying... call 151 or Newsgroups!

---------- Post added at 20:00 ---------- Previous post was at 19:59 ----------

Originally Posted by Ben B

No random start ups at 2am making awful noises?

Not heard mine do that, no..

[Ben B]

Every time it flicks the hard drive on when it's in Standby there is a thing in the log for 'Access Notification Received'

[Digital Fanatic]

Originally Posted by Moldova

Wow mine is almost 2 years old and is working fine.

Had TV Drive from launch (as soon as staff could have them!) that developed a card reader fault and was swapped out about 18 months ago for a SA V+ branded box... had no probs with this one at all.

[Peter_]

Originally Posted by Ben B

No random start ups at 2am making awful noises?

No mines obviously a SA box but no noise whatsoever.

[Digital Fanatic]

Originally Posted by Ben B

Every time it flicks the hard drive on when it's in Standby there is a thing in the log for 'Access Notification Received'

Is it an SA V+? Maybe you'll get a Samsung!

[Ben B]

Yeah it's an SA, it's been fine until recently, but should it generate heat when in Standby?

[Digital Fanatic]

Originally Posted by Ben B

Yeah it's an SA, it's been fine until recently, but should it generate heat when in Standby?

Yeah a little... just checked mine and it's not been on today (in standy mode currently)... it's warm to touch. Theres not much difference in power consumption between standy and on.

[Ben B]

Warm?! I mean like ouch my finger is burnt because I touched a boiled kettle hot

[Peter_]

Originally Posted by Ben B

Yeah it's an SA, it's been fine until recently, but should it generate heat when in Standby?

They always generate heat thats why the are so many vents on them and you should never ever put anything next to or on top of them.