High latency + packet loss (Luton)

[Kalessin]

Hi there,

I've recently started experiencing problems with my connection which is making it impossible to play games or stream media during peak hours. I have already posted on the newsgroups but I wanted to see if any of you guys could offer some advice, I've attached my modem info and some tests below.

The lag has only hit recently, so I do not think my hardware is to blame. If I run a pingtest in the morning (7:30am) the connection is perfect and is rated an A with 0% packet loss.

Pingtest.net



Pathping to bbc.co.uk:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

Tracing route to www.bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:
0 Eywa.Belkin [192.168.2.4]
1 F5d8233-4v3 [192.168.2.1]
2 10.42.56.1
3 lutn-core-1a-ge-300-695.network.virginmedia.net [80.4.208.17]
4 pop-bb-a-as5-0.network.virginmedia.net [213.105.175.149]
5 nth-bb-b-as3-0.network.virginmedia.net [213.105.172.13]
6 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
7 pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 212.58.238.129
9 te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
10 wwwimg.bbc.net.uk [212.58.253.67]

Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Eywa.Belkin [192.168.2.4]
1/ 100 = 1% |
1 7ms 1/ 100 = 1% 0/ 100 = 0% **** [192.168.2.1]
6/ 100 = 6% |
2 --- 100/ 100 =100% 93/ 100 = 93% 10.42.56.1
0/ 100 = 0% |
3 114ms 16/ 100 = 16% 9/ 100 = 9% lutn-core-1a-ge-300-695.network.vi
rginmedia.net [80.4.208.17]
0/ 100 = 0% |
4 145ms 17/ 100 = 17% 10/ 100 = 10% pop-bb-a-as5-0.network.virginmedia
.net [213.105.175.149]
0/ 100 = 0% |
5 132ms 16/ 100 = 16% 9/ 100 = 9% nth-bb-b-as3-0.network.virginmedia
.net [213.105.172.13]
0/ 100 = 0% |
6 110ms 9/ 100 = 9% 2/ 100 = 2% tele-ic-1-as0-0.network.virginmedi
a.net [62.253.184.2]
0/ 100 = 0% |
7 135ms 11/ 100 = 11% 4/ 100 = 4% pos6-1.rt0.thdo.bbc.co.uk [212.58.
239.237]
0/ 100 = 0% |
8 113ms 7/ 100 = 7% 0/ 100 = 0% 212.58.238.129
4/ 100 = 4% |
9 100ms 11/ 100 = 11% 0/ 100 = 0% te12-1.hsw0.cwwtf.bbc.co.uk [212.5
8.239.222]
2/ 100 = 2% |
10 117ms 13/ 100 = 13% 0/ 100 = 0% wwwimg.bbc.net.uk [212.58.253.67]

Trace complete.

Modem information:

Log:
Sat Feb 13 17:35:34 2010 Sat Feb 13 17:35:34 2010 Information (7) Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID ...
Sat Feb 13 17:35:34 2010 Sat Feb 13 17:35:34 2010 Information (7) SA Map State Machine Started
Sat Feb 13 17:35:27 2010 Sat Feb 13 17:35:27 2010 Information (7) Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID ...
Sat Feb 13 17:35:27 2010 Sat Feb 13 17:35:27 2010 Information (7) SA Map State Machine Started
Sat Feb 13 17:34:51 2010 Sat Feb 13 17:34:51 2010 Information (7) Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID ...
Sat Feb 13 17:34:51 2010 Sat Feb 13 17:34:51 2010 Information (7) SA Map State Machine Started
Sat Feb 13 17:34:49 2010 Sat Feb 13 17:34:49 2010 Information (7) Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID ...
Sat Feb 13 17:34:49 2010 Sat Feb 13 17:34:49 2010 Information (7) SA Map State Machine Started
etc...

Downstream:

Downstream Lock : Locked
Downstream Channel Id : 149
Downstream Frequency : 323000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -3.6 dBmV
Downstream SNR : 36.8 dB

Upstream:

Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 47400000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 46.5 dBmV
Upstream Mini-Slot Size : 2

Modulation Type QPSK QPSK QPSK 16QAM 16QAM
Differential Encoding Off Off Off Off Off
Preamble Length 36 232 232 128 128
Preamble Value Offset 244 6 6 504 504
FEC Error Correction (T) 0 5 5 4 9
FEC Codeword Information Bytes (k) 16 34 34 76 232
Scrambler Seed 338 338 338 338 338
Maximum Burst Size 0 0 0 7 0
Guard Time Size 22 48 48 22 22
Last Codeword Length Fixed Fixed Fixed Short Short
Scrambler on/off On On On On On

If you guys have any tips to help me get this fixed, I would appreciate it.

Cheers