Connection Problem

[aspokes]

Ok so I keep getting disconnected randomly so I monitored my power levels etc to see if I could see anything wrong and it was all over the place, the following was taken during a 20 min perios of connection problems.

Downstream Status
Locked
Channel ID
4
Downstream Frequency
331000000 Hz
Modulation
256QAM
Bit Rate
42884296 bits/sec
Power Level
8.4 dBmV
Signal to Noise Ratio
39.2 dB


Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.

Upstream Status
Ranging
Channel ID
2
Upstream Frequency
25800000 Hz
Modulation
16QAM
Bit Rate
10240000 bits/sec
Power Level
48.5 dBmV

Downstream Status
Operational
Channel ID
13
Downstream Frequency
299000000 Hz
Modulation
256QAM
Bit Rate
20480000 bits/sec
Power Level
10.5 dBmV
Signal to Noise Ratio
39.4 dB


Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.

Upstream Status
Operational
Channel ID
3
Upstream Frequency
37500000 Hz
Modulation
16QAM
Symbol Rate
768000 bits/sec
Power Level
40.0 dBmV

Downstream Status
Operational
Channel ID
13
Downstream Frequency
299000000 Hz
Modulation
unknown
Bit Rate
0 bits/sec
Power Level
-8.0 dBmV
Signal to Noise Ratio
23.5 dB


Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.

Upstream Status
Operational
Channel ID
3
Upstream Frequency
37500000 Hz
Modulation
16QAM
Symbol Rate
768000 bits/sec
Power Level
40.0 dBmV

Any help would be appreciated

[moaningmags]

Looks like your downstream SNR is dropping rather badly, 23.5 is really bad and really shouldn't have been Operational as it says especially as you have no bit rate.
If you came through to me for this I'd be checking for area faults and if I didn't find any I'd be booking a tech.