Caller Display?

hansi · 01-03-2009, 11:21

I recently bought a Tesco cordless twin handset phone and there is a time/date setting on it. I have noticed that although the time is always correct, the date doesn't change. Before anyone says to contact Tesco, I have a Virgin phone line, and I just wondered, is it that I don't have caller display that the date doesn't change, or could the phone be faulty? If it's the former, then I will get caller display added, and if it's the latter, I will call Tesco. Thanks.

on in an hour! · 01-03-2009, 11:54

Quote:

Originally Posted by hansi

I recently bought a Tesco cordless twin handset phone and there is a time/date setting on it. I have noticed that although the time is always correct, the date doesn't change. Before anyone says to contact Tesco, I have a Virgin phone line, and I just wondered, is it that I don't have caller display that the date doesn't change, or could the phone be faulty? If it's the former, then I will get caller display added, and if it's the latter, I will call Tesco. Thanks.

if your in an ex-NTL area you will struggle to get the caller display on your line

hansi · 01-03-2009, 12:08

Oh. I used to have it but discontinued it some time ago. I was unaware that it's difficult to get in Cardiff. I'll ring Virgin to check.

Stephen · 01-03-2009, 12:13

Quote:

Originally Posted by on in an hour!

if your in an ex-NTL area you will struggle to get the caller display on your line

Thats not true. I am Ex-NTL and have had caller display for about 3.5 years
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on in an hour! · 01-03-2009, 12:16

Quote:

Originally Posted by Stephen

Thats not true. I am Ex-NTL and have had caller display for about 3.5 years
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i didnt say you couldnt get it,i said you may struggle

BenMcr · 01-03-2009, 12:53

You will only struggle if you are in an Area Reference between 20 and 22 (it's on your bill)

If you have a Area Reference between 01-18 or 24-31 you can *usually* get it

hansi · 01-03-2009, 13:04

I just checked and I'm in Area 25 so should be ok. Will ring them tomorrow. Thanks for the help.

Welshchris · 01-03-2009, 15:24

hansi im in Area 25 also and i was told i could get it but would cost an extra Ã‚Â£5 a month on my bill, to hell with that!

moaningmags · 01-03-2009, 15:27

Quote:

Originally Posted by Welshchris

hansi im in Area 25 also and i was told i could get it but would cost an extra Ã‚Â£5 a month on my bill, to hell with that!

It should be Ã‚Â£1.75 not a fiver, I'd call back.

Mr_Moo · 03-03-2009, 20:50

Quote:

Originally Posted by hansi

I recently bought a Tesco cordless twin handset phone and there is a time/date setting on it. I have noticed that although the time is always correct, the date doesn't change. Before anyone says to contact Tesco, I have a Virgin phone line, and I just wondered, is it that I don't have caller display that the date doesn't change, or could the phone be faulty? If it's the former, then I will get caller display added, and if it's the latter, I will call Tesco. Thanks.

CLI (caller line identity) has nothing to do with the fact that your phone doesn't change its date. CLI simply presents the calling number to your phone (I'm sure you know this, so I won't go on...).

progers · 05-03-2009, 22:31

Quote:

Originally Posted by Mr_Moo

CLI (caller line identity) has nothing to do with the fact that your phone doesn't change its date. CLI simply presents the calling number to your phone (I'm sure you know this, so I won't go on...).

Not true, my phones get the date and time from the Virgin CLI signals; it's a common feature that most CLI phones use. The date and time is transmitted along with the CLI

BillySmasher · 08-03-2009, 21:28

Can anyone shed any light on why I can't get Caller ID (I'm in area 20)? This technology is such old hat I can't understand why it's not available to me?

I've had it for years with BT and TalkTalk and I've been without it for 2 days now I've switched to Virgin and already it's driving me insane

to the point where I'm seriously considering telling them to cancel the phone service and revert back to TalkTalk.

Also, I'm paying Ã‚Â£2.50 a month for Anonymous Caller Reject. But if they can't give me Caller ID how do they know if the caller is Anonymous or not? And if they can tell a number is anonymous why can't they give me the numbers of the calls that aren't?

Is this something I'm just never going to get from Virgin or are they likely to switch it on at some point?

Is there a number I can call which will get me through to someone in the UK who can help (in my experience in dealing with the sub-continent call centres for broadband issues, they are fine for the basics, but hopeless if you need something a little more techincal - and why wouldn't they be when they're several thousand miles away?)?

All help gratefully received.

Martin.

BenMcr · 08-03-2009, 21:31

If you cannot get Caller Display, you cannot get Caller Display.

Customer Services will not be able to give you the technical reason as they do not know - this would apply for both the UK and offshore call centres.

BillySmasher · 08-03-2009, 21:37

Wow, quick response Ben, thanks.

But why can't I get it? Someone somewhere must be able to tell me why and when I'm going to get it surely?

BenMcr · 08-03-2009, 21:41

From what I understand the exchange equipment was designed before Caller Display and is not upgradeable (unlike it was in other areas)

It seems Nynex/Videotron/Cable & Wireless skimped a bit on costs!

Unfortunately it would now cost too much to upgrade the equipment compared with the revenue it would generate