V+ box unresponsive

surfer69 · 03-04-2009, 23:44

My V+ box is not responding to the remote.
The only thing that works is the +ch/-ch buttons.
The LED is flashing on the box for all buttons, but nothing happens.
I have rebooted the box a few times, once it started working properly but not for long.
I have also removed the batteries from the remote and replaced them with new ones.
I have only had Virgin for 2 months - not impressed.

MovedGoalPosts · 04-04-2009, 00:31

Is there anything nearby that might be causing interference to the remote signal?

surfer69 · 04-04-2009, 00:48

Nothing that wasn't there before.
I switched off the energy-saving bulb that I have read may cause problems - it's not that.

dd11 · 04-04-2009, 00:58

Quote:

Originally Posted by surfer69

I have only had Virgin for 2 months - not impressed.

When i first got V+ it worked great for the first 3 months, nowdays im having to press the reset button maybe 2 or 3 times a week.
it sucks that sky is so much.

ermm, is it definatly the correct tv remote code for your tv? (althought i guess it wouldn't work full stop if it wasn't :S

surfer69 · 04-04-2009, 01:04

Quote:

Originally Posted by dd11

ermm, is it definatly the correct tv remote code for your tv? (althought i guess it wouldn't work full stop if it wasn't :S

It isn't the TV that's not responding - it's the V+ box itself.

I just disconnected it from the mains for 10 mins - no difference.

Is there a way of resetting the remote itself? Or will leaving the batteries out do that?

MovedGoalPosts · 04-04-2009, 01:10

If you've changed the batteries it's unlikely to be the remote.

Is the V+ in a reasonably ventilated space? Is the V+ front panel clearly visible (line of sight) from your remote location. There have been stories / suggestions of things like flat screen TVs overhanging the STB can be a problem, but I'd be quite surprised.

As you've rebooted the STB a few times, I'd be calling faults.

surfer69 · 04-04-2009, 01:20

Quote:

Originally Posted by Rob

Is the V+ in a reasonably ventilated space?

It does have an Xbox on top of it, but that's been there all the time and it's off anyway.

Quote:

Originally Posted by Rob

Is the V+ front panel clearly visible (line of sight) from your remote location.

Yup.

Quote:

Originally Posted by Rob

As you've rebooted the STB a few times, I'd be calling faults.

I'll be doing that in the morning.

I'm starting to regret changing from Sky for the quicker Broadband, especially since the rate has been progressively going down for the last 2 months - it's the same as Sky now at 6Mbps - rebooting the modem makes no difference to that either.

AndyCambs · 04-04-2009, 08:23

Quote:

Originally Posted by surfer69

It does have an Xbox on top of it, but that's been there all the time and it's off anyway.

Covering the box isn't a good idea.

spiderplant · 04-04-2009, 09:44

Do you use SCART to connect the V+ to the TV? If so, make sure you've got the cable plugged into the "TV" socket, not the "VCR" one.

If that isn't the problem, call Virgin.

surfer69 · 04-04-2009, 11:27

Quote:

Originally Posted by spiderplant

Do you use SCART to connect the V+ to the TV? If so, make sure you've got the cable plugged into the "TV" socket, not the "VCR" one.

WOW! that was it, one of the kids must have been trying to be clever while I was at work.
I dunno why that would work but it did!
It definitely was plugged in the TV socket before.