Virgin Media is a Joke, please help 50meg

Longo · 26-02-2009, 11:46

Hello,,

I was previously a 10meg, then 20meg and now 50meg. Before i had 50meg my connection was in bits during peak times, i cudnt play games or anything because ofping spikes as routing as all over the place.

suddenly once i had my 50meg installed i was getting solid 12 ms ping which is low. And doing tracerts my hops looked normal.

Now after a month of having 50meg now it has went to **** and spikes alot, and the routing to my game servers has changed and theres more/extra hops through the virgin network.

I dunno what has happened if they switched my route to fix something and forgot to put me back. I was promised that the new DOCSis3.0 would be fine adn the network would run smoother for gaming and latency sensitive applications.

Someone help me, is there point in ringing VM to try and 'change' my routing or is this even possible

Noggo · 26-02-2009, 13:12

Well as it's been working fine for a month I would suggest you get in touch with tech support to test your connection out. If you don't want to spend hours on the phone to telephone support, you could always try VM's newsgroup support. They are very helpful and normally you get a reply quickly.

For how to setup outlook express for newsgroups:
http://www.virginmedia.com/customers...setting-up.php
and the group you need to subscribe to is:
virginmedia.support.broadband.cable

Post on the above newsgroup with a description of your problems and see what they're got to say on the matter.

Longo · 26-02-2009, 13:33

that link doesnt work mate

cabsandy · 26-02-2009, 13:40

Quote:

Originally Posted by Longo

Hello,,

I was previously a 10meg, then 20meg and now 50meg. Before i had 50meg my connection was in bits during peak times, i cudnt play games or anything because ofping spikes as routing as all over the place.

suddenly once i had my 50meg installed i was getting solid 12 ms ping which is low. And doing tracerts my hops looked normal.

Now after a month of having 50meg now it has went to **** and spikes alot, and the routing to my game servers has changed and theres more/extra hops through the virgin network.

I dunno what has happened if they switched my route to fix something and forgot to put me back. I was promised that the new DOCSis3.0 would be fine adn the network would run smoother for gaming and latency sensitive applications.

Someone help me, is there point in ringing VM to try and 'change' my routing or is this even possible

Hmmmm...Interesting-anything you can add-ubr you are on, MAC address of modem, traceroutes etc.There are some VM peeps on here who may be able to look at some things for you

26-02-2009, 14:22

I wouldn't advise posting your modem MAC here.

chickendippers · 26-02-2009, 14:26

Here's the correct newsgroup URL: http://www.virginmedia.com/customers/newsgroups/

cabsandy · 26-02-2009, 21:49

Quote:

Originally Posted by xocemp

I wouldn't advise posting your modem MAC here.

ahh-go on-live life in the fast lane-or even PM me

26-02-2009, 21:52

Quote:

Originally Posted by cabsandy

ahh-go on-live life in the fast lane-or even PM me

People would be advised not to do that without having your bona fides confirmed by the site mods/admins

moaningmags · 26-02-2009, 21:55

Quote:

Originally Posted by homealone

People would be advised not to do that without having your bona fides confirmed by the site mods/admins

I definitely second that.

**Maggy** · 26-02-2009, 22:02

Please be advised NOT to give vital and personal info to just anybody

26-02-2009, 22:06

In my opinion the OP has gone about things in the wrong way. The thread title initially reads as a derogatory statement.

Many, very helpful, VM staff post in this forum, but are less likely to read a thread like this if the subject appears to be just another rant against Virgin Media, rather than a genuine request for help.

Maybe a passing mod can change it to something less intimidating??

graf_von_anonym · 27-02-2009, 00:29

Quote:

Originally Posted by homealone

Maybe a passing mod can change it to something less intimidating?

I'm not sure I'd say it was intimidating, but it may well be off-putting. Given the level of abuse directed at Virgin here, it's not to hard to imagine how much call centre staff get. Why would anyone in their right mind come here to get abused in their time off?

Tech_Boy · 27-02-2009, 00:37

Quote:

Originally Posted by graf_von_anonym

Given the level of abuse directed at Virgin here, it's not to hard to imagine how much call centre staff get. Why would anyone in their right mind come here to get abused in their time off?

some of us are gluttons for punishment

, but seriously, try ringing, there is a special team for 50 meg support, I don't have the number at home, but you should have had it in the documentation.

moaningmags · 27-02-2009, 00:40

Lol, gluttons for punishment sounds about right.

cabsandy · 27-02-2009, 12:50

Quote:

Originally Posted by Maggy J

Please be advised NOT to give vital and personal info to just anybody

Fair enough