Legal Action Against Virgin Media

[andyr2005]

Hi,

I am just posting this cause I am in the process of starting legal proceedings against Virgin Media, basically, I have been paying for the 10MB broadband service since July 2006, and since then have had nothing but problems. I have since been made aware, that a problem was reported on the UBR I was connected to in June 2006, and since then, to this present date has not been checked/repaired or upgraded, yet I have had several engineers out to my house and re-wire the premises and even change my modem as I was always told it was down to a fault on my end.

After this time, and many many complaints sent to Virgin Media's head office, and no responses, I am now going to under take legal action under their own Terms and Conditions and Code of Practice, both of which they have broken since I joined their service back in July 2006. At the end of the day, I am doing this not only for myself, but it seems that Virgin are so contempt at breaking their own rules, and providing the customer with lac-luster services.

Please, let me know of any problems and the length of time you have been suffering, just so I can get some more information on this, as it seems the only way to get something done, is for someone to take legal action and give them a swift kick in the balls.

Thanks, Andrew Robinson.

[Acathla]

you plan to take a multi-billionaire to court?

[foxtrot]

Well Done someone who Hate Virgin Media.

[Graham M]

lol

[andygrif]

To be quite honest, I think you're possibly on a hiding to nothing. If the service is as bad as you claim, cancel your services in writing, giving 30 days notice, citing the reason for your cancellation and find a supplier which better meets your needs.

You're unlikely to find anything in their company's T&Cs that you can claim against, the best hope you have if you really wanted to engage in legal action would be to contact your local Trading Standards office, OFCOM and the DTI.

The only way to recover some of your expenditure would be to have documented actaul speeds available to you for the period you're referring to (so for example if you were paying £35 per month for 10mb and you were getting something like 2mb which is worth £25 per month) then you could issue a claim against them for the £10pm for each of the months - but this would be very difficult to prove.

There is usually a clause in your contract stating that they do not guarantee speeds and/or connection.

Originally Posted by andygrif

To be quite honest, I think you're possibly on a hiding to nothing. If the service is as bad as you claim, cancel your services in writing, giving 30 days notice, citing the reason for your cancellation and find a supplier which better meets your needs.

You're unlikely to find anything in their company's T&Cs that you can claim against, the best hope you have if you really wanted to engage in legal action would be to contact your local Trading Standards office, OFCOM and the DTI.

The only way to recover some of your expenditure would be to have documented actaul speeds available to you for the period you're referring to (so for example if you were paying £35 per month for 10mb and you were getting something like 2mb which is worth £25 per month) then you could issue a claim against them for the £10pm for each of the months - but this would be very difficult to prove.

There is usually a clause in your contract stating that they do not guarantee speeds and/or connection.

And he had already had a reduction in price, re his post 15/12/2006

I was having the same problems a copule of weeks back, started July 06 even though I'm on a 10MB line I was getting roughly just about 1MB. Rather than get constant refunds, ask the have the problem escelated to either service delivery or the CEO's office.

After doing so myself, they offered me several ways to keep me, and assured me that they are aware of the problems, and are working hard to resolve them. They offered me a free 10MB connection for the remaining 7-8 months of me contract, and also when the problem was resolved I received a bill for rougly £180, which they very kindly withdrew, and I was not billed that month .

[piggy]

Originally Posted by andyr2005

Hi,

I am just posting this cause I am in the process of starting legal proceedings against Virgin Media, basically, I have been paying for the 10MB broadband service since July 2006, and since then have had nothing but problems. I have since been made aware, that a problem was reported on the UBR I was connected to in June 2006, and since then, to this present date has not been checked/repaired or upgraded, yet I have had several engineers out to my house and re-wire the premises and even change my modem as I was always told it was down to a fault on my end.

After this time, and many many complaints sent to Virgin Media's head office, and no responses, I am now going to under take legal action under their own Terms and Conditions and Code of Practice, both of which they have broken since I joined their service back in July 2006. At the end of the day, I am doing this not only for myself, but it seems that Virgin are so contempt at breaking their own rules, and providing the customer with lac-luster services.

Please, let me know of any problems and the length of time you have been suffering, just so I can get some more information on this, as it seems the only way to get something done, is for someone to take legal action and give them a swift kick in the balls.

Thanks, Andrew Robinson.

I personally use a Giganews Diamond Account (Unlimited with SSL) and have never had any speed issues." said andyr in december

what a difference two months make

[AndyCambs]

Originally Posted by foreverwar

And he had already had a reduction in price, re his post 15/12/2006

.

But that states when the problem was resolved... so presumably there is no problem now?

---------- Post added at 15:39 ---------- Previous post was at 15:28 ----------

Originally Posted by piggy

I personally use a Giganews Diamond Account (Unlimited with SSL) and have never had any speed issues." said andyr in december

what a difference two months make

Looks like his case is bound to fail then - as he can't claim there has been "nothing but problems"

[Rik]

Hmm i can smell something and its not pleasant, sorry mate you havent got a leg to stand on.

I just hope you get legal aid, youre gonna need it

I must ask the million dollar question, if you are soo disatisfied with the service you are receiving why not just cancel and go to another provider?
Are you thinking "GIGANEWS + 20MB Upgrade in June" by anychance?

[smucks]

No linux ISO's download there then

[Rik]

Originally Posted by smucks

No linux ISO's download there then

[AndyCambs]

Originally Posted by Rik

Hmm i can smell something and its not pleasant, sorry mate you havent got a leg to stand on.

I just hope you get legal aid, youre gonna need it

I must ask the million dollar question, if you are soo disatisfied with the service you are receiving why not just cancel and go to another provider?
Are you thinking "GIGANEWS + 20MB Upgrade in June" by anychance?

I don't think you'd get legal aid for this..

[andyr2005]

Originally Posted by foreverwar

And he had already had a reduction in price, re his post 15/12/2006

With respect to that, yes, I got 1 refund, for the month after the issue was resolved. After that, standard billing and 2 weeks after, issues began yet again, and to be honest, when you phone TS, you get sick and tired of them telling you the same bull about high TX load and utilisation issues, especially at 1 in the afternoon, when most people are at work.

Originally Posted by AndyCambs

But that states when the problem was resolved... so presumably there is no problem now?

Original problem re-occured after roughly one month of it resolution, and to be quiet honest, why should any customer have to put up with it for roughly 6 months before any action is taken?

Looks like his case is bound to fail then - as he can't claim there has been "nothing but problems"

Incorrect,

Faulty broadband for rougly 8 out of 10 months, faulty phone service, when calling mobiles from land lines, I get the message from the mobile network I am calling saying I have insufficient funds, and 4 STB's have been replaced cause of faults. Also, they rewired my house which in the end fixed nothing cause I and they knew it was nothing to do with that, as a company they just don't want to admit they have a problem, and don't want to resolve it.

With respect to everyone else, I was asking anyone if they have any problems with their service, not for bickering wether or not I will get legal aid etc.

[Toto]

I think its fair to say that some folks do get service problems, but honestly, take some sound advice.....get out if the service is that bad, and go to another supplier. Court action will cost YOU a hell of a lot more than you think, and I have to agree with the other poster, you'll be on a hiding to nothing.

I see absolutely no grounds for any legal action here at all. You would be wasting your time and a lot of money in court fees.

As already pointed out by several posters - There are clauses which specifically state that the 10Mb service is not sold 'as is' - in other words, it's sold 'Up to 10Mb' and there are no guarantees for a consistant speed of 10Mb.