natwest.com / RBS

poolking · 13-03-2007, 16:26

Anyone else having problems getting natwest's site to load?

rtj70 · 13-03-2007, 16:44

Me too and it does not work via the company proxies either so not Virgin Media's problem. It is a DNS issue for Natwest.

if you're after online banking then try:

https://www.nwolb.com/

jkat · 13-03-2007, 16:46

Quote:

Originally Posted by poolking

Anyone else having problems getting natwest's site to load?

yes i am, just get "bad gateway" which is a 502 error i believe and when i disable proxy i get dns error so looks like natwest is down maybe?? btw i'm in the north west.

poolking · 13-03-2007, 17:42

Quote:

Originally Posted by rtj70

Me too and it does not work via the company proxies either so not Virgin Media's problem. It is a DNS issue for Natwest.

if you're after online banking then try:

https://www.nwolb.com/

Thanks for the link, wish I hadn't checked my bank balance now

I also had problems with pertemps this morning, but that's fine now.

leedrummond · 31-05-2007, 16:55

im the same, i cant check my balance now, can it be fixed? im in stoke on trent

SilverLady · 31-05-2007, 22:45

Just had a worrying time with Indian help call centre. Think my problem is solved now, but has anyone else had same problem.

Couldn't connect to my main online banking site, although could connect to another bank site and all other web sites I tried. Phoned bank helpline and was told this was a known problem with Virgin and to contact them.

Girl in Virgin's Indian call centre was very difficult to understand and she obviously couldn't understand me - seemed to have no idea of the problem and was leading me through steps in tools - internet options - connections, going on to setting up an internet connection. I gave up at this point as it didn't seem to be the answer to problem and I was having so much difficulty understanding her.

Anyway, phoned back later and got guy whom I could understand and who seemed aware of the problem. He explained that technicians were working on some Bank website connections, but couldn't say how long this would take.

Seems to answer my question, but has anyone else had this difficulty today?

---------- Post added at 21:45 ---------- Previous post was at 21:42 ----------

Just noticed the Nat West thread further down forum. Seems to be the same problem, but my bank is Royal Bank of Scotland.

Tezcatlipoca · 31-05-2007, 23:02

NatWest is owned by RBS, which I guess would be why both had problems.

Thread merged, btw.

leedrummond · 03-06-2007, 21:44

this is strange, ive just been to my parents house and was able to log onto natwest online banking, in ST9 area, but when i get home , ST3 area, still nothing happening.

Whats going on ?

**Hugh** · 03-06-2007, 21:54

Working from LS16

03-06-2007, 23:06

Working from B64 as well

Toto · 03-06-2007, 23:53

It was on BBC News late last night. RBS had a major hardware failure affecting ATM's and online/telephone services, this also affected Natwest too as they are owned by RBS. They expected nearly full service by the early hours of Sunday morning.

don't waste your time further calling VM, they can't help.

SilverLady · 04-06-2007, 13:28

Mine is back working as from Saturday.

However, despite what news says, there seem to have been two faults. When I phoned bank help line at first, girl read from an information sheet saying that access fault was limited to certain ISPs, Virgin being one of them and I should contact them. When I phoned Virgin (second attempt at understanding) I was told that Virgin knew of this problem and their technicians were working on it. Incidentally, my sister living in same area, could access her RBS online banking when I couldn't, using her BT ISP connection.

leedrummond · 07-06-2007, 21:16

back working from today

leedrummond · 24-07-2007, 18:09

stopped working again from today

Toto · 24-07-2007, 18:11

Seems ok from here in South Wales.