BB Suspended by VM in error?

Smiley2 · 19-04-2007, 08:51

Can anyone tell me how this could happen?

On Tuesday evening I could not access the internet - rebooted modem & pc etc. etc., no joy. Weds morning tried again, no joy - Weds eveing rebooted etc. etc. went on BB Medic and tech said service was suspended for non payment!!!!!

Called this mornign & indeed my BB had been suspended for non payment!!!
I pay by DD - all is up to date, and there are no arrears! CS apologised and said it was the wrong account that had been suspended - they guy I spoke to was helpful and they are giving me a refund, but how could they make such a mistake?

Is it that easy to just switch off someones services??? Surely there are procedures they have to follow to check before disconnecting???

19-04-2007, 08:54

I think the saying st-te happens springs to mind. Least they sorted you out and gave you refund

deewee · 26-04-2007, 18:54

Check your email addresses and webspace are still valid!!

I had a similar disconnection for a different problem and it was the devils own job to get all my email addresses re-instated.
Although on re-reading your post -it seems you were only suspended whilst I was deleted!
I NEVER managed to get my website back - lucky I kept a backup copy.