Who's the Man at Virgin/ntl?
26-02-2007, 15:41
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#1
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cf.addict
Join Date: Oct 2004
Posts: 211
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Who's the Man at Virgin/ntl?
Hello.
If I want to send some suggestions to the top guy at Virgin/ntl's customer support department, who should I address them to?
An email address, or a postal address, would help, plus the name and title.
And no, they're not the usual physically impossible suggestions, I really do want to try to offer ideas on ways in which they could improve the system.
Or do you think I shouldn't bother, maybe.
Allen.
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26-02-2007, 16:28
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#2
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Inactive
Join Date: Feb 2004
Services: Finding people (retired)
Posts: 1,065
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Re: Who's the Man at Virgin/ntl?
Steve Stewart, I believe.
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26-02-2007, 16:37
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#3
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
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Services: VM XL TV,50 MB VM BB,VM landline, Tivo
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Re: Who's the Man at Virgin/ntl?
Quote:
Originally Posted by stripes
Hello.
If I want to send some suggestions to the top guy at Virgin/ntl's customer support department, who should I address them to?
An email address, or a postal address, would help, plus the name and title.
And no, they're not the usual physically impossible suggestions, I really do want to try to offer ideas on ways in which they could improve the system.
Or do you think I shouldn't bother, maybe.
Allen.
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You might get somewhere if you DON'T call them Virgin/ntl or they may seek a Cease and Desist order against you. 
They are now called Virgin Media.
__________________
Hell is empty and all the devils are here. Shakespeare..
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26-02-2007, 17:11
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#4
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Inactive
Join Date: Feb 2004
Services: Finding people (retired)
Posts: 1,065
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Re: Who's the Man at Virgin/ntl?
At least he didn't call them ntl:virgin.....
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26-02-2007, 17:36
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#5
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Inactive
Join Date: Jun 2003
Age: 44
Posts: 14,750
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Re: Who's the Man at Virgin/ntl?
Whatever you do, for God's sake don't mention the n-word* to Virgin Media. I called up to report a fault, which resolved itself. A lady called back following up on the fault (which was nice), asked for the account holder on my personal phone (so I know who it was). I said, "oh, are you from ntl?", to which I was chastised for (as if it makes a blinding bit of difference either way).
*ntl 
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26-02-2007, 17:51
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#6
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Inactive
Join Date: Jul 2003
Posts: 2,820
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Re: Who's the Man at Virgin/ntl?
I called ntl:telewest business the other day to enquire about an ISDN line.
Not only did the bloke at the other end of the phone not know whether they did them, but asked me if it was an ntl or Telewest area.
So word's not quite filtered down all the way yet!
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26-02-2007, 17:57
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#7
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Inactive
Join Date: Sep 2005
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Re: Who's the Man at Virgin/ntl?
Quote:
Originally Posted by andygrif
I called ntl:telewest business the other day to enquire about an ISDN line.
Not only did the bloke at the other end of the phone not know whether they did them, but asked me if it was an ntl or Telewest area.
So word's not quite filtered down all the way yet!
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ntl:telewest Business are still kwown as that, not as Virgin Media, although they are part of Virgin Media.
~RileyM
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26-02-2007, 19:23
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#8
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Inactive
Join Date: Feb 2004
Services: Finding people (retired)
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Re: Who's the Man at Virgin/ntl?
Rule one- the customer is always right.
This means you cannot chastise them.
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26-02-2007, 19:59
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#9
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Inactive
Join Date: Jun 2003
Location: Glasgow
Services: SkyHD and Broadband
Posts: 9,158
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Re: Who's the Man at Virgin/ntl?
Quote:
Originally Posted by NTLVictim
Rule one- the customer is always right.
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My interpretation of that rule was always:
The customer is always right. Unless I can prove otherwise 
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26-02-2007, 20:06
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#10
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Inactive
Join Date: Feb 2004
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Re: Who's the Man at Virgin/ntl?
"Was" in the past tense, I notice.... 
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26-02-2007, 20:19
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#11
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Inactive
Join Date: Jun 2003
Location: Glasgow
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Posts: 9,158
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Re: Who's the Man at Virgin/ntl?
Quote:
Originally Posted by NTLVictim
"Was" in the past tense, I notice.... |
Yes thankfully I now have a much better job.
I hate that phrase with a passion as all the management tweeps who sprout it tend to be the ones who get promoted way above their ability beyond the actual workers.
Most customers are always right. Some customers are very, very, very wrong. And some out and out lie to you. They are the ones who the rule doesn't apply to.
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26-02-2007, 20:29
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#12
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
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Re: Who's the Man at Virgin/ntl?
Quote:
Originally Posted by NTLVictim
Rule one- the customer is always right.
This means you cannot chastise them.
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mmmm - VirginMedia are a customer of Sky's.
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27-02-2007, 00:02
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#13
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Inactive
Join Date: Aug 2004
Posts: 287
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ntl? whats that?
Quote:
Originally Posted by Gavin
*ntl |
Sussssssh !!
-Chris
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27-02-2007, 06:51
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#14
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cf.addict
Join Date: Mar 2005
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Re: Who's the Man at Virgin/ntl?
I thought the customer was always right but not always correct
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27-02-2007, 09:57
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#15
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The Dark Satanic Mills
Join Date: Dec 2003
Location: floating in the ether
Posts: 13,002
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Re: Who's the Man at Virgin/ntl?
The customer is always a right pain in the backside.
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