Cable TV Problem

cjgurluk · 03-11-2006, 17:54

Hello, i have had telewest cable tv installed and its all fine apart from a problem i have with Sky One, BBC1, BBC2 and BBC News 24, all seem to occasionally cut out. I get a black screen with no sound or picture at all, but i can still get the tv guide menu etc. I also had it today with ITV1, but it was a grey screen. Can anyone please help with what this could be? Thanks.

ps-the box they gave me has 3 things on the front, telewest broadband, scietific atlanta and Explorer 4200 DVB. Not sure if that helps.

MovedGoalPosts · 03-11-2006, 17:58

Chances are the signal strength to to STB is very slightly out of tolerance. The occasional brief picture freeze, or "pop" does occure on cable, but it should be a rarity. If it's happenning 2 or three times a night, and on multiple channels, call faults.

cjgurluk · 03-11-2006, 18:01

Wow fast reply, thanks for that. It also seems to actualy stay off for about an hour on those channels so its quite serious i guess. I will give them a call and see what they can do. Thanks for your help.