Ebay Disputes...

[TheBlueRaja]

Hi All,
I recently sold an item on Ebay, not for much - just 20 quid... But the buyer refused to pay initially because i dont use Paypal, even though it was made perfectly clear in the auction.

Anyway, i sent him a few e-mails and go no response so 7 days later i opened an Ebay dispute and finally got a response from him, (surprise, surprise). Anyhoo, to cut a long story short he's says hes having a real hard time at the moment, has not time, is stressed blah de blah but essentially saying hes not paying.

Soooo, Ebay now gives me the following options:-

1) We've completed the transaction and we're both satisfied.

No Final Value Fee credit will be given and the buyer will not get an Unpaid Item strike.

2) I feel I have no other option but to end communication with the buyer. (Available on the 8th day after dispute is filed or once the buyer responds)

You'll get a Final Value Fee credit and the buyer will get an Unpaid Item strike.

3) We've agreed not to complete the transaction or the buyer is returning the item.

If the buyer informs eBay that they agreed, you will receive a Final Value Fee credit and the buyer will not receive an Unpaid Item strike.
If the buyer informs eBay that they did not agree, you will not receive a Final Value Fee credit and the buyer will not receive an Unpaid Item strike.
You need to wait up to 7 additional days to be eligible for a Final Value Fee credit.

Now im looking at option 3 and thinking - how does it work, do i get the full value of the sale back and an option to relist free here - or do i still have to wait 7 more days before i use this option in order to get my Final value fee? Or can i end the dispute, relist (for free) and then wait 7 days before claiming FVF?

Anyone done this before?

[smucks]

Originally Posted by TheBlueRaja

Hi All,
I recently sold an item on Ebay, not for much - just 20 quid... But the buyer refused to pay initially because i dont use Paypal, even though it was made perfectly clear in the auction.

Anyway, i sent him a few e-mails and go no response so 7 days later i opened an Ebay dispute and finally got a response from him, (surprise, surprise). Anyhoo, to cut a long story short he's says hes having a real hard time at the moment, has not time, is stressed blah de blah but essentially saying hes not paying.

Soooo, Ebay now gives me the following options:-


Quote:
1) We've completed the transaction and we're both satisfied.

No Final Value Fee credit will be given and the buyer will not get an Unpaid Item strike.

2) I feel I have no other option but to end communication with the buyer. (Available on the 8th day after dispute is filed or once the buyer responds)

You'll get a Final Value Fee credit and the buyer will get an Unpaid Item strike.

3) We've agreed not to complete the transaction or the buyer is returning the item.

If the buyer informs eBay that they agreed, you will receive a Final Value Fee credit and the buyer will not receive an Unpaid Item strike.
If the buyer informs eBay that they did not agree, you will not receive a Final Value Fee credit and the buyer will not receive an Unpaid Item strike.
You need to wait up to 7 additional days to be eligible for a Final Value Fee credit.

Now im looking at option 3 and thinking - how does it work, do i get the full value of the sale back and an option to relist free here - or do i still have to wait 7 more days before i use this option in order to get my Final value fee? Or can i end the dispute, relist (for free) and then wait 7 days before claiming FVF?

Anyone done this before?

Looks like you have a typical non-paying bidder.

Firstly when you list a item for auction on ebay and have set out your payment terms and conditions anyone that bids on that auction has then agreed to those terms.

When they then ask you for a different payment method no matter what it is you are well within you rights has the seller to say no and point them to the agreed payment methods.

If they then do not pay you for the item that they have won you should then open a dispute console for none paying bidder (Report unpaid item).

Put in the dispute console some information about the situation.

Then use your bidders details to contact them they should have left a phone number give them a ring and find out the full facts, this normally with the above kicks them into paying up.
You can pull their details here

http://search.ebay.co.uk/_W0QQtZvbQQsofindtypeZ9

If they do not pay you and when you can see in the dispute console that you can claim your fee's back close the console indicating with the option that indicates you have not had payment and leave them a none paying bidder strike.

You will get all the listing fee's and final fee's back even if you do not relist the item.

At the same point they buyer will have a strike against them that ebay can only see and if they get enough of them they will be kicked off well for a while any ways, and if they set up another account and ebay tie that account with the last one there gone again.

Now during this also leave then Negative feedback to warn others of the none payer, also if they have not answered or replied to you in the console they can not leave you negative feedback for that auction as they have not resolved the issue during the dispute process.

If they have contacted you through the dispute console then yes they can leave you a negative feed back but the whole point of the feedback system is to be able to warn others of these type of buyers.

Also add the buyer to you blocked bidders list to stop them wrecking any of your future auctions the links below.

http://offer.ebay.co.uk/ws/eBayISAPI...dderblocklogin

If you go for the option not to complete the sale then you will not get any fee's back and the none payer as got away free.
The reason for that is they mostly do not agree with you and you loose your fee's.

[TheBlueRaja]

Thanks mate, i have done exactly that and left him neg feedback, because he got back to me and told me he wouldn't be paying i'm probably going to end up with my first negative feedback in over 100 transactions, but hey - there you go.

Ta!

[smucks]

Originally Posted by TheBlueRaja

Thanks mate, i have done exactly that and left him neg feedback, because he got back to me and told me he wouldn't be paying i'm probably going to end up with my first negative feedback in over 100 transactions, but hey - there you go.

Ta!

Wear if pride thats all I can say (just breaching the 300 mark here positives and only 3 negatives) but make sure if they try to worm a worded feedback out of it you leave a follow up by going to

http://pages.ebay.co.uk/services/forum/feedback.html

On ebay I have learned the hard way and found so many idiots I have around 200 idiots in my blocked bidders list
But once you learn to step over the mines its not that bad.

[Shaun]

You've just got to go for 2 and get your listing fee back - leave neg feedback (which you've already done) and re-list.

I hate time wasters!

2) I feel I have no other option but to end communication with the buyer. (Available on the 8th day after dispute is filed or once the buyer responds)

You'll get a Final Value Fee credit and the buyer will get an Unpaid Item strike.

[TheBlueRaja]

What is the Final Value Fee credit anyway?

Is that effectively the price you got charged for listing it i assume as opposed the the final value of the item i sold?

[smucks]

Originally Posted by TheBlueRaja

What is the Final Value Fee credit anyway?

Is that effectively the price you got charged for listing it i assume as opposed the the final value of the item i sold?

Ebays own words

"You're charged a Final Value Fee if your item is sold, ends with a winning bid, or is purchased. This fee applies whether or not you complete the sale with the buyer".

Its basically a percentage that you are charged on your auctions ending total price not counting P&P.

[Pia]

I just sold a mobile on ebay, blocked the scammers and morons that appear as soon as you list anything electronical, and someone won it.

He didn't get in touch at all and by looking at his history i seen he had won loads of the same phone. So i offered it to the next bidder and he paid for it, i sent it, and opened a NPB Dispute with the original winner.
So the muppet then paid me for it, though he didn't officially respond to the NPB dispute, and i refunded, with a polite note saying that as he never got in touch for 10 days i have sold the item and it is no longer available.

So what did he do? Paid again

So i've refunded again and in wrote on the Paypal note: PLEASE DO NOT PAY AGAIN THIS ITEM IS NO LONGER AVAILABLE

There are some right idiots on there

[TheNorm]

Originally Posted by Pia

...the scammers and morons that appear ...There are some right idiots on there

Selling on eBay is a bit like dating (at least as I remember it) - Fun, but it could be nerve-racking, and I was pleased if it ended amicably!

[TheBlueRaja]

FFS,
I just relisted this, stuck it in as a buy it now and somebody bought it within a couple of hours.

Soon followed by an e-mail going - um, sorry, didn't realise you don't take Paypal (even though it says so in the auction) i would really like to buy this but can only pay through pay pal or similar. Is there a way we can resolve this?

Even though there's a big section in the auction with other methods of payment.

Looks like more trouble...

[TheNorm]

Originally Posted by TheBlueRaja

... don't take Paypal ...

Why not? It can save a lot of hassle.

If you are concerned about the charges, pass them on to the buyer.

[smucks]

Originally Posted by TheBlueRaja

FFS,
I just relisted this, stuck it in as a buy it now and somebody bought it within a couple of hours.

Soon followed by an e-mail going - um, sorry, didn't realise you don't take Paypal (even though it says so in the auction) i would really like to buy this but can only pay through pay pal or similar. Is there a way we can resolve this?

Even though there's a big section in the auction with other methods of payment.

Looks like more trouble...

OMG not again

You know when you do your listings could you not put in the top of the auction PLEASE NOTE I DO NOT USE PAY PAL THANK YOU
I do it on mine for the small value items and for the high value ones its in the listing text and I have a separate piece other then the payments section that I use to explain what payment is taken and what is not. I'll PM one to you.

Has for pay pal they can keep it I lost £600 at that game.

[TheBlueRaja]

Originally Posted by TheNorm

Why not? It can save a lot of hassle.

If you are concerned about the charges, pass them on to the buyer.

You cant, if you say you take Paypal but the buyer needs to pay the fees Ebay will pull you action.

Its against their T's&C's.

BR

[Pia]

That is true, you can't charge a surcharge for using Paypal, but you can perhaps raise postage by 20p or so and your listing start price by another 20p, depending on the worth of your item, but there's nothing worse than people who overcharge on postage or blatant fee avoidance IMO.

I use Paypal, and i much prefer it than having the hassle of going down the bank to deposit cheque's and postal orders. Only thing is if you send to an unconfirmed address you risk chargebacks, you should make sure you are eligible for protection whether a buyer or a seller.

[TheNorm]

Originally Posted by TheBlueRaja

You cant, if you say you take Paypal but the buyer needs to pay the fees Ebay will pull you action.

Its against their T's&C's.

BR

You mean, I didn't have to pay an extra £15 when I won that laptop?

Grrrrrrrr.....