You are here: Home | Forum | Another open letter to Steve Stewart, head of NTL Customer Care
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I'm new to the forum and have a few questions about NTL cable TV. Any help much appreciated.
I live in a house with NTL cable installed. Currently its used only for the internet. I looked into getting the phone/tv/net offer but am tied into a phone contract with anohter company for a year.
The 'through the air' TV signal is very lousy and I cannot recieve freeview TV. I was wondering whether it is possible/allowed to buy a second hand ntl box and recieve the basic terrestrial chanels through it or just connect connect the normal tv ariel directly to the ntl cable to get a better analogue signal. would either of these ideas work?
To use the NTL signal for any TV you need an official STB under contract.
Having said that, the value packs mean that adding TV & phone would only cost from £12/m (eg 2Mb BB, Talk Weekend & Select TV = £30, whereas 2Mb BB is £18).
Services: Virginmobile,Sky TV, ZEN 76Mb,ZEN Phone line.
Posts: 1,288
Re: cable TV question
Shame your tied into another phone company as you could have taken the offer of a STB from NTL with no subscription,(you get approx 30 channels and the VOD is enabled on it) as long as you have a phone line with NTL.
Services: Cancelled ntl t.v.
Moved my ntl phone line back to BT.
Just the useless ntl broadband left to sort
Posts: 52
Re: cable TV question
As you're thinking of buying into ntl I was going to suggest getting a free calls package as well so you could enjoy hours of fun hanging on for their faults / customer service lines when things go wrong.
Fortunately, I just remembered they themselves have recently realised just how attrocious their service is and made them freefone lines so we customers only have to waste our time now rather than our money.
Before you sign anything with ntl, try ringing them for help with an imaginary problem. Then imagine doing the same when you've got a real one.
Shame your tied into another phone company as you could have taken the offer of a STB from NTL with no subscription,(you get approx 30 channels and the VOD is enabled on it) as long as you have a phone line with NTL.
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I'll just stick with youtube and fuzzy bbc for now 
