Is there a FREE 1571 for ntl?

swinster · 05-03-2005, 12:12

Hi,

We have been paying for the voicemail service for years now with NTL and since there price increases this now costs ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£1.75 a month. Is there a free 1571 basic voicemail service they are not telling us of, or will we loose all voicemail if we cancel this charge?

Derek · 05-03-2005, 12:13

Some areas do have a free service.

Where abouts in the UK are you?

swinster · 05-03-2005, 12:17

Swansea - I have just noticed the other thread about this, but have yet to read it fully

Marge · 05-03-2005, 12:17

Yeah, you can swop over to the free voicemail

swinster · 05-03-2005, 12:29

Job done - many thanks. I wish they would have said something about this, espicaially when they increased the prices automatically. I even think I spoke to a CS adviser about this when the price went up and they said that if we droped it we wouldn't have any kind of 1571 service.

h3adru5h · 05-03-2005, 12:49

Quote:

Originally Posted by swinster

I wish they would have said something about this, espicaially when they increased the prices automatically.

Errmmm..... they did.

http://www.home.ntl.com/icat/callfeatures

you would also have received info through the door as well.

swinster · 05-03-2005, 12:59

They told us about the price increase but NOT about the FREE service.

jrhnewark · 23-03-2005, 04:58

Any ideas if it's available in Nottingham? And if so.. how do you get it?

robking · 25-03-2005, 12:50

Yesterday I had this activated on my line and since then I have had no calls, as all calls went to the voice mail, it was set to 0 rings on ntl's end. also I have no call divert now as they cancelled this on setting up and I shall have for 48 hrs for it to be activated. I wish they would let customers set up services them selves through a website, as this is the second time you ask them to do something simple and it takes you days to rectify the errors they have made.

paulyoung666 · 25-03-2005, 13:00

class , sheer class , thought i would have a look at the free voicemail , so i entered my details and what did it say , you cannot recieve ntl phone in your area , excuse me but what have i been using for the past 10 years

Juan · 20-04-2005, 23:33

If u want to change the number of rings before the Voicemail kicks in do I need to ring CS or can I do it myself somehow ?

Also when I enter my postcode on the ntlhome site it shows me their 'Freedom' services, even though I'm in a fully cabled area, why?

Thanks

nffc · 21-04-2005, 01:20

Quote:

Originally Posted by jrhnewark

Any ideas if it's available in Nottingham? And if so.. how do you get it?

Seconded.

bob_builder · 21-04-2005, 07:14

Quote:

Originally Posted by Juan

If u want to change the number of rings before the Voicemail kicks in do I need to ring CS or can I do it myself somehow ?

You cannot change the number of rings for free 1571 it is fixed at 7.
__________________

Quote:

Originally Posted by nffc

Quote:

Originally Posted by jrhnewark

Any ideas if it's available in Nottingham? And if so.. how do you get it?

Seconded.

The only way to get it is to ring up and ask for it, so you might as well ask them if it is available at the same time.

Juan · 22-04-2005, 22:52

Quote:

Originally Posted by bob_builder

You cannot change the number of rings for free 1571 it is fixed at 7.

But it is adjustable on the paid for Voicemail is it?

bob_builder · 23-04-2005, 15:28

Quote:

Originally Posted by Juan

But it is adjustable on the paid for Voicemail is it?

Yes, but you need to ring NTL to ask them to change the number (it is not an automatic menu option like with BT).