Intermitant Internet Access

[Krasny]

i have had intermitant internet access for a number of weeks, most of the time it cuts out for a few seconds but sometimes its a lot longer

i telephoned NTL 'customer services' who sent round a engineer, who said various connections needed replacing, which he did

before leaving he said if the problems persist the network people will look into it

so the problem persists and i call NTL 'customer services' who deny any knowledge of any engineer visit and insist that my internet access is fine

after explaining the meaning of the word 'intermitant' to them, they insist that i should disable my firewall and virus checker, permanently

so im faced with customer service people who cant speak english properly and seem to follow a flowchart when it comes to customer services

what should i do?

[paulyoung666]

hi and to the site , have a look here for some useful numbers , secondly can you flesh out your problem a bit

[Krasny]

thanks paul

in what way do you wish to me flesh it out?

[carlingman]

Originally Posted by Krasny

thanks paul

in what way do you wish to me flesh it out?

Im guessing by this it means shed a little more light on the exact problem.

I.E. Are you using a Stand Alone Cable Modem or Set Top Box to connect.

How are you connecting Etherner or USB.

What Operating System are you using etc.

What are the status of the lights on the Cable Modem or STB when the connection drops etc etc.

Post back as there are many helpful peeps here.

[Florence]

Originally Posted by Krasny

i have had intermitant internet access for a number of weeks, most of the time it cuts out for a few seconds but sometimes its a lot longer

i telephoned NTL 'customer services' who sent round a engineer, who said various connections needed replacing, which he did

before leaving he said if the problems persist the network people will look into it

so the problem persists and i call NTL 'customer services' who deny any knowledge of any engineer visit and insist that my internet access is fine

after explaining the meaning of the word 'intermitant' to them, they insist that i should disable my firewall and virus checker, permanently

so im faced with customer service people who cant speak english properly and seem to follow a flowchart when it comes to customer services

what should i do?

Hi and to the forums.

I am having the same problems as you and it is annoying to put it mildly. Take a look at my thread here and try to give those details it helps also if you PM BBKing your MAC number he has a program he wrote that can monitor your connection and gives him details that can help solve it. BBK does work for NTL and between Ignition and BBK it can be sorted.

[BBKing]

Can I reiterate the need to provide a bit more info - we'll try and help if we've got time on our hands.

[Krasny]

Are you using a Stand Alone Cable Modem or Set Top Box to connect.

standalone modem

How are you connecting Etherner or USB

ethernet

What Operating System are you using etc.

XP SP2

What are the status of the lights on the Cable Modem or STB when the connection drops etc etc.

second light on the modem changes from green to blinking orange when connection drops

my MAC address is [Admin Edit(Mick):-Mac Address Removed-It is advisable not to post information such as this on the forum-Thanks.]

also my email has been down all day

Krasny Feel free to Private Message the mac address to BBKing, but never post such information publicly on the forum.

Not sure how to private message someone? Click on BBKing's nickname on his post and a drop down menu should appear, select 'Send a private message to BBKing'.

Hope this helps.

[Krasny]

thanks for the tip

[carlingman]

Hi Krasny,

Im guessing you have PM your MAC address to one of the ones that work for NTL which should answer the query.

However you can also take a look here

Run the diagnostics applicable to your modem when the connection drops and post back here with the results but remove the IP or MAC address.