User name and password????

rreed87 · 24-06-2004, 19:40

I currently connect to ntl broadband 600kbs through usb, as i didnt have an ethnet port when they connected it up for me... i wasnt given a username and password and also wasnt given a setup disk or anything of that nature...

when i want to go on the internet i just open IE and it works, when i want to reinstall broadband i just plug it into my usb and without setting anything up it just works automatically.

i have just got a ethnet port so i tried connecting my braodband connection to it and when i open IE it goes to a bright green screen asking for my username and password, which i havent been given...

also on ther site they state that you get a free email address with ntl, i havent been given one as far as i know,
thay also say you get some free web space... same with that.

i connect through my tv set top box

could some one help me out... am i using a different service or what? i emaild NTL about 4 weeks ago about this and they didnt even reply... i gave them my number like stated and they didnt even call me! if i dont manage to ge it working i will probably ring them but does anyone know what is going on??

Thankyou

Ryan

scrotnig · 24-06-2004, 19:48

I will try and sort this for you.

It sounds as though you're in an ex-cable & Wireless area, if so, then I can help.

PM me your account details and I'll look into it for you.

Chris W · 24-06-2004, 19:52

Quote:

Originally Posted by rreed87

<snip>

this is happening because you have changed the device you are connected to the STB, it needs to register the computer again with ntl.

You would have been given the username and password on your first registration, but if you don't have these details then you need to speak to ntl.

try calling t/s on 0845 650 0125... no calls waiting at the moment because of the football

as soon as you have the details fill them in and it will then register the computer with ntl

hth
MB

rreed87 · 24-06-2004, 20:00

what should i say when i ring up and what info will they give me?
also would it still work as they connected the internet to my old pc, but i got a new one and i am using it on the new one

also would it benefit me in any way changing to ethnet than usb?

scrotnig · 24-06-2004, 20:30

Quote:

Originally Posted by rreed87

what should i say when i ring up and what info will they give me?
also would it still work as they connected the internet to my old pc, but i got a new one and i am using it on the new one

also would it benefit me in any way changing to ethnet than usb?

They will give you a PID number and a password.

When you try to get on the web, you should be presented with a 'Computer provisioning log on screen'. If you don't get that, try typing
start.ntl
in the browser's address bar. then just follow the instructions on screen.

Ethernet is generally more stable and a teensy bit faster than USB (though the average user is unlikely to notice the speed), but if it's working fine as it is, then leave it.

More info on ethernet here:
http://www.ntlworld.com/ethernet/

rreed87 · 24-06-2004, 21:10

ooh cool ill give them a ring tomorrow cos my mams not in at mo and she knows account stuff lol id give them u but it says dont give them out! do you work for ntl or something?

rreed87 · 24-06-2004, 21:11

hey and thanks for all the help, i appreciate it!
the dam [EDIT: No Need for bad language] didint give me my username and password **crys** lol

Chris W · 25-06-2004, 01:49

Quote:

Originally Posted by rreed87

hey and thanks for all the help, i appreciate it!
the dam [EDIT: No need for bad language] didint give me my username and password **crys** lol

no need for the abuse thank you. The data protection act says that information can only be given to the account holder subject to satifying of certain criteria.

I am sure the "******" had a good reason for not giving you the infromation- infact your PMs to me confirmed to me that you were not the account holder, how would your feel if someone broke the law and gave your personal information to someone else?

no need of the abuse, it is people like you who tempt me to leave this site. I am not going to break the law so i can help one person who i don't know from adam.

MB

25-06-2004, 09:45

Quote:

Originally Posted by monkeybreath

no need for the abuse thank you. The data protection act says that information can only be given to the account holder subject to satifying of certain criteria.

I am sure the "******" had a good reason for not giving you the infromation- infact your PMs to me confirmed to me that you were not the account holder, how would your feel if someone broke the law and gave your personal information to someone else?

no need of the abuse, it is people like you who tempt me to leave this site. I am not going to break the law so i can help one person who i don't know from adam.

MB

Even if they did give you the account number and address you should STILL not divulge passwords etc. You should validate the persons identity using information that is not printed on the bill. For example a telephone password, mothers maiden name or the answer to a secret question.

Otherwise anyone could pick up an NTL bill and then get access to that persons account.

Nemesis · 25-06-2004, 09:52

Quote:

Originally Posted by monkeybreath

no need for the abuse thank you. The data protection act says that information can only be given to the account holder subject to satifying of certain criteria.

no need of the abuse, it is people like you who tempt me to leave this site. I am not going to break the law so i can help one person who i don't know from adam.

MB

Couldn't agree more MB .... please note that this kind of language will NOT be tolerated here. MB I apologise that this was overlooked.

rreed87 · 25-06-2004, 18:09

omg cant some of you just liven up a bit y take things so seriousley!!
was you trying to tell me that i cant do anything about this because my mum is the account holder?! wel thats wrong cos iv rang ntl plenty of times stating that im her son! jesus man y take things so seriously??

Russ · 25-06-2004, 18:16

Quote:

Originally Posted by rreed87

omg cant some of you just liven up a bit y take things so seriousley!!
was you trying to tell me that i cant do anything about this because my mum is the account holder?! wel thats wrong cos iv rang ntl plenty of times stating that im her son! jesus man y take things so seriously??

Because when you signed up for this site you agreed not to post in the manner you did above.

rreed87 · 25-06-2004, 18:27

as if people read them things!! man anyway you cant define a word like that, just because some people wont like that word dont mean its wrong to type it! a word is a word it can not be classified

br3ach · 25-06-2004, 18:30

Quote:

Originally Posted by rreed87

omg cant some of you just liven up a bit y take things so seriousley!!
was you trying to tell me that i cant do anything about this because my mum is the account holder?! wel thats wrong cos iv rang ntl plenty of times stating that im her son! jesus man y take things so seriously??

If you speak to us at tech support then we'll help anyone with a problem, not just account holder, but wont discuss anything account realted with anyone but the account holder.

The guys are not taking things seriously, they are answering you in a mature manner. You may need to grow up a little before posting in adult forums?

rreed87 · 25-06-2004, 18:31

i have nothing against you people i think your all great but just because i hit a tiny side of you that triggers you not to like me doesnt mean its right for you all to turn against me, i have done nothing to harm you!!!