ntl signs up for Indian BB sales centre

[Frank]

TMCnet.com 20:56 24-Nov-03
http://www.tmcnet.com/usubmit/2003/Nov/1021507.htm

Allserve Systems Signs $29 million Contract with NTL U.K

<snip>

NTL has signed a 3 year deal with Allserve systems to sell their internet based services †“ This project will be executed from Allserve Systems new solution centre located at Gurgaon, near New Delhi India which was inaugurated by NTL Managing Director Mike Bandeira on 13 November2003. Speaking on the occasion the NTL Sales Director Mr. Mike Thomas "announced the contract being awardedââ‚à ‚¬Ã‚ÂÂ�.

This contract will be executed starting with 150 customer support executives with potential to grow to 500 plus. "We are very pleased that NTL has selected us to sell their products. Allserve's ability to provide world class customised services with consistency and cost saving method will be implemented". Mr Rajesh Gupta CEO Allserve Systems (India) Limited.said.

Good news yesterday then. ntl now have (or will shortly) 150 Indian call centre bods doing outgoing broadband sales calls to consumers in the UK. Seems rather unfair to me, seeing as ntl are making 2000 redundancies over the next couple of years.

Great, they're employing people to make outbound sales calls while established customers are left queueing to talk to CS. Good to see them getting their priorities right.

[Enterian]

Fairly typical cost-cutting excercise, everyone's doing it, my employer included - they can pay Indian staff a fraction of what they pay UK staff.

[Florence]

Only one big problem the more they lay off british workers and jobs dry up why would we want NTL BB if we can't pay the bill.

Edited to add

Perhaps NTL management has been taken over by relations of these companies that are winning these contracts. Just a thought!! I have many Indian friends and know of how they support their own in India even to sending money out through alternative paths.
Looking at the NTL managers name made me think if their family originally came from India. Could there be something here that needs looking into by Parliament.

This is only my personal thoughts on this subject so IMPO I think this should be checked by the powers that be to see if there is anything going on that needs stamping out now...

[paulyoung666]

slightly unrelated to this but , i had a call yesterday from an ' indian ' sort of person asking me if i wanted a loan , well after a bout 5 mins i found out that was what she was asking me , im not being racist about this but 5 mins just to understand what was being offered , dont seem right to me somehow , and all in the name of cost saving

[th'engineer]

Bet its a new product not Cable Modems.

Mike Bandeira NTL FREEDOM could it be another form of BB

[Neil]

Originally Posted by th'engineer

Bet its a new product not Cable Modems.

Mike Bandeira NTL FREEDOM could it be another form of BB

My money would be on this being a call centre for the 'offnet' ADSL product that ntl are wanting to launch in the new year.

[th'engineer]

Quite agree with you on that one did hear this rumoured a few months ago.
Just think in a few months time we might be able to get BB in a box ADSL from NTL ( or BB in a Bhaji ).
We will then be able to get rid of the STB or SACM bet it will be cheaper than the compdeitors including NTL Home. Knowing NTL they will end up signing up Cable Modem users or STB users

Originally Posted by Kitty

Only one big problem the more they lay off british workers and jobs dry up why would we want NTL BB if we can't pay the bill.

Edited to add

Perhaps NTL management has been taken over by relations of these companies that are winning these contracts. Just a thought!! I have many Indian friends and know of how they support their own in India even to sending money out through alternative paths.
Looking at the NTL managers name made me think if their family originally came from India. Could there be something here that needs looking into by Parliament.

This is only my personal thoughts on this subject so IMPO I think this should be checked by the powers that be to see if there is anything going on that needs stamping out now...

When i read the story i thought the same,

no jobs then we cant buy it

and wow that guy sounds like he's indian too!!

im not being racist either but what is going to happen when you ask the questions like, where will the cables go, will they drill holes in the brickwork, can i have the cable routed in my attic!!

[th'engineer]

I can assure that Mike Bandeira is english understand he is EX BT. So probably following BTs example. Related Thread the BT connection

[Florence]

Originally Posted by th'engineer

I can assure that Mike Bandeira is english understand he is EX BT. So probably following BTs example. Related Thread the BT connection

Thank you the'engineer for correcting me as I had never met the man I didn't know. Just wish he would give the British a chance to keep things in the country.
Lets hope it all keeps fine for them can see many problems arising from this. Not sure how the British racialism policy holds with overseas workers only I do know there are many that are racialist and they will cause trouble where they can.

[Lord Nikon]

[edit] insensitive of me and misrepresented the point I was trying to make.

OK

NTL introduced a cap due to network congestion, now they are setting up a sales office to sell subscriptions to an already oversubscribed network?

Surely they should DEAL with the issues they ALREADY have? Oversubscribed UBRs, network outages, DNS servers that don't work, failing email servers and news servers that don't serve news!!!

[th'engineer]

Originally Posted by Lord Nikon

[edit] insensitive of me and misrepresented the point I was trying to make.

OK

NTL introduced a cap due to network congestion, now they are setting up a sales office to sell subscriptions to an already oversubscribed network?

Surely they should DEAL with the issues they ALREADY have? Oversubscribed UBRs, network outages, DNS servers that don't work, failing email servers and news servers that don't serve news!!!

I think you will find that it is ADSL they are selling as said before we are talking ex BT here with MIke Banderia probably following BTs lead

[erol]

Originally Posted by Kitty

Edited to add

Perhaps NTL management has been taken over by relations of these companies that are winning these contracts. Just a thought!! I have many Indian friends and know of how they support their own in India even to sending money out through alternative paths.
Looking at the NTL managers name made me think if their family originally came from India. Could there be something here that needs looking into by Parliament.

This is only my personal thoughts on this subject so IMPO I think this should be checked by the powers that be to see if there is anything going on that needs stamping out now...

I know I said I would not contribute to this site following the 'revelations' made by the 'team'. I know this posts is 'breaking' that pledged but this post by kitty has got me really very very angry. I will soon be gone for good,so bear with me.

First off Kitty there are already laws that prohibit company execs giving jobs / contracts to friends relatives or companies they are assoiated with, when such decisions are not based on a commercial basis. All company directors of a listed company have a legal obligation to look after shareholders interests. Giving a job or contract to a friend, merely because they are your friend and not because it is in the best interests of the company and their shareholders is illegal. NTL has had corporate governance issues in the past and has called in independent investigators to check them out, but at no time did anyone make it an issue of race. To do so is simply disgusting imo. You are basically saying that people with certain ethinc names are more likely to break the law than those with 'British' names. Disgusting.

To suggest that this is what has happened here, based on someones name is _deeply_ offensive. To the indivdual and to the ethinc group you single out. It is also potential libelous. What your are suggesting here would be a serious criminal offence. Did you wonder about this same need for parliament to investigate and 'stamp out' such actions when call centers were moved to wales or scotland? Did you look for execs called Jones or McReady? Why then do you do so when the movement is to India ?

The legal sending of hard earned money to relatives abroad and the illegal granting of jobs / contracts based on ethnic bias and not on commercial sense are _totally_ different things.

I would have reported this post to the mods here, based on it's offensiveness to the indivdual named, to the ethinic group besmirched and based on it's potential libelous nature but let's face it the mods here are unlikely to follow up such a reporting from myself.

Kitty you owe Mike Bandeira an appolgy as do you gary_580.

[etccarmageddon]

it doesnt seem right that with 2000 jobs are being lost, NTL are now farming out 150 positions to india.

and I think I remember a few months back on .com, an NTL executive pointing out that no jobs have been directly lost to indian call centres?