STB 4000 Err11 and Err12 - East London

punky · 25-03-2004, 19:52

Earlier, I was on the net when it died. I went downstairs and the middle light had gone. I didn't see the TV before I restarted because it was turned off, but when I rebooted the STB, now it only gets as far as "nlt" (honestly, I do seem to have a dyslexic box). Normally the screen goes white and flashes up the NTL logo, but it outputs no picture and stays stuck on "nlt". Occaisonally it flashes up with Err11, and Err12. I reported the fault and the woman said it was: "Unable to find virtual channel table" or something.

What does that mean? Also, She said it might be an area fault as their call volume suddenly shot up. Is anyone else in the East London area having this problem? If not, I have to wait til monday til the technician arrives. Bloody weekends!

On the plus side, I might get one of the new sexy Samsung boxes. Hopefully, it will be better because I have 1meg broadband, and the problems with that and DTV on the 4000 boxes are legendary.

Tristan · 25-03-2004, 20:11

It's not NLT, it's NIT -- your box is looking for the Network Information Table

It sounds to me like an almost definite box swap.

Bad news for you though -- the Samsung box has the same chipset as the Pace 4000, so it might not be any better. The 2000 is reckoned to be the best for STB BB.

punky · 25-03-2004, 22:50

Ahh cheers for that. I've always wondered about that. I just thought I got one out of a dodgy batch or something.

But the good news is, TV and BB are back. It took a while for TV to come on (came up "Initialising - channel not available" for ages, and took even longer for BB to come back, but it is, which is nice. Must of been an area fault, which means I don't have to wait 3 days for my service to come back.

Thanx for the reply though mate.

Tristan · 25-03-2004, 23:03

Shows what I know!

LostintheNW · 25-03-2004, 23:58

I used to have a 4000 box which worked kind of ok with the 512k service as it was then, but when I upgraded to 1meg the box crashed and froze. A helpful NTL Cs person informed me the 4000 is not compatable with the 1meg service and I got a 2000 box put in which hasnt given me any problems in the 2 years I have had it.

punky · 26-03-2004, 01:22

Well, since I got my 4000 box (replacement for a 2000 last summer), its generally behaved itself. My speed has been fine, but the STB does seem to play up when I use a certain piece of software , that never happened with the 2000 model, though which is bizarre.

Weird how performance can vary so much on 2 peoples 4000 boxes though.

jeffbodkin · 26-03-2004, 12:39

For information er11 and er12 are a signal disconnect message that the STB gives. Either the cable has been disconnected or the network has been taken down for maintenance.
Only the 4000 gives this message.