Justify charging for half a package
03-03-2004, 10:51
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#1
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Inactive
Join Date: Mar 2004
Posts: 11
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Justify charging for half a package
Can someone tell me how NTL can inform me there will be an increase in my anologue from £37 to £47 and tell me that includes £9.50 for a phone line even though they also tell me I cannot have the phone as the cable is wrong, surely trading standards stops people selling part of a product for the full asking price. I wanted to upgrade to digital take the phone and Broadband but as I cannot I think the phone rental should be removed as I not only have to pay £47 but also £11 to BT to provide a phone that I am also paying NTL for.
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03-03-2004, 10:56
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#2
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Inactive
Join Date: Jun 2003
Location: South-East-Cambridge
Services: ntl digital basepack
ntl 1M broadband
Posts: 1,068
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Re: Justify charging for half a package
I believe NTL waive the £9.50 on a case-by-case basis if you cannot have a phone line.
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03-03-2004, 11:00
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#3
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Inactive
Join Date: Mar 2004
Posts: 11
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Re: Justify charging for half a package
Not what Customer Service told me when I called, just got an attitude of tough which was very dissapointing, if this is the case I am cancelling after sticking with it since NTL took over my C&W subscription, I lost my phone (moved across the street) 5 years ago but didn't moan cos I thought it was still not bad value but now it feels that I am keeping all the same channels ut paying a 20 odd % price hike.
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03-03-2004, 11:29
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#4
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Inactive
Join Date: Jun 2003
Posts: 114
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Re: Justify charging for half a package
If you are happy to then send me your details by PM - name and address, account number, phone number or email address. I work for ntl within the TV Product team. I will ask someone to look at this.
Sam
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03-03-2004, 11:53
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#5
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Inactive
Join Date: Mar 2004
Posts: 11
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Re: Justify charging for half a package
Quote:
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Originally Posted by Sam B
If you are happy to then send me your details by PM - name and address, account number, phone number or email address. I work for ntl within the TV Product team. I will ask someone to look at this.
Sam
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Thanks Sam, done
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03-03-2004, 12:04
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#6
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Inactive
Join Date: Jun 2003
Location: Surrey
Age: 59
Services: Virgin stuff
Posts: 6,407
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Re: Justify charging for half a package
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Originally Posted by LWRFC
Thanks Sam, done
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Don't want to sound suspicious .... but ... can Sam please identify himself to the Admin team so that members can be assured that these details required will be used correctly.
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03-03-2004, 12:06
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#7
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Inactive
Join Date: Mar 2004
Posts: 11
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Re: Justify charging for half a package
Thought of that but all info is already in Telephone Directory, only need address and name to look up.
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03-03-2004, 12:07
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#8
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Inactive
Join Date: Jun 2003
Location: Surrey
Age: 59
Services: Virgin stuff
Posts: 6,407
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Re: Justify charging for half a package
Quote:
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Originally Posted by LWRFC
Thought of that but all info is already in Telephone Directory, only need address and name to look up.
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Account Number ....
Email address ...
???
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03-03-2004, 12:09
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#9
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Inactive
Join Date: Mar 2004
Posts: 11
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Re: Justify charging for half a package
Never gave those as CS can use other info to find out details.
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03-03-2004, 12:10
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#10
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Inactive
Join Date: Jun 2003
Location: Surrey
Age: 59
Services: Virgin stuff
Posts: 6,407
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Re: Justify charging for half a package
Quote:
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Originally Posted by LWRFC
Never gave those as CS can use other info to find out details.
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Shrewd move 
Still, if we can Identify Sam as NTL staff, then we could possibly use him in the future
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03-03-2004, 12:12
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#11
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Inactive
Join Date: Jul 2003
Posts: 733
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Re: Justify charging for half a package
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Originally Posted by Nemesis
Shrewd move
Still, if we can Identify Sam as NTL staff, then we could possibly use him in the future |
Her, used to be a regular at nthw.com and provided lots of useful info on channel line ups, and future additions. Would imagine that sort of freedom is no longer available.
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03-03-2004, 12:12
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#12
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Inactive
Join Date: Mar 2004
Posts: 11
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Re: Justify charging for half a package
Think all is well as seen Sam help others before on previous posts.
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03-03-2004, 12:13
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#13
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Inactive
Join Date: Jun 2003
Location: Surrey
Age: 59
Services: Virgin stuff
Posts: 6,407
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Re: Justify charging for half a package
Quote:
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Originally Posted by Alanmelon
Her
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oops  Sorry Sam
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03-03-2004, 12:15
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#14
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Inactive
Join Date: Jun 2003
Location: Surrey
Age: 59
Services: Virgin stuff
Posts: 6,407
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Re: Justify charging for half a package
Quote:
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Originally Posted by LWRFC
Think all is well as seen Sam help others before on previous posts.
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Just got confirmation .... sorry for disturbing the thread .... 
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03-03-2004, 12:16
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#15
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Inactive
Join Date: Jun 2003
Location: Toronto, Canada
Services: Beanfield 50/50 FTTH and iPTV
Posts: 1,756
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Re: Justify charging for half a package
Sam (she) is trustworthy, and not mention very helpful and truly interested in customers 
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