Browsing problems

Richard M · 04-07-2003, 21:07

Note: Posted on behalf of forum member "zaax".

Quote:

I have a number of problems

1. Can not with sending / post to certain forums ntlhellworld.com, visordowncom. The respones is can nor find server.
2. Netscape 4.7 keeps saying conection reset by peer.
3. A mate down the road (1/2 mile away) says he san not send e-mail via is yahoo account. (ive now found i can't access my hotmail account).
seti@home can get new work units.
Windows (98se) wont update - same responce as No1.
Phoned tech support (ref 6247589) they can't find a problem.

Is anyone else in the Felixstowe / Colchester area having the same problems?

cjll3 · 04-07-2003, 21:13

I think the problem is spread across the network.

I have problems getting pages about every 1 in 50 clicks

kronas · 04-07-2003, 21:21

i had a problem once where nothing would work except for the .com site hotmail no chance browsing no chance turns out they switched the proxys on

they eventually turned them off no problems since

zaax · 05-07-2003, 18:58

problems solved by using a proxy.

vicsetter · 06-07-2003, 15:32

NTL support confirmed to me last night that they were having problems with proxy servers and this is affecting yahoo and MSN mails (probably others as well). They gave me the DNS server IPs and the Colchester proxy server IP. This has fixed the problem. Would be nice if they updated the server status page though. Must say I am impresed with their help desk and a least you get a reply from their email fault report screen (unlike Microsoft) and they only took a day to replace my cable modem when it got zapped by lightning.

peterh · 08-07-2003, 16:49

With reference to vicsetter's post above, I'm in Colchester & I've not been able to access several secure sites - Hotmail, Yahoo etc since last Thursday. I've emailed Tec Support twice & they replied immediately saying that theres a problem with their proxy servers. However they've not mentioned anything about "DNS server IPs and the Colchester proxy server IP". What exactly is this, and how do you set it up? Do I need to contact anyone at NTL?

BubbleGum · 08-07-2003, 16:52

I have had problems getting to google and a few other sites this week and some sites are slowing down or timing out - bet the wonderful weather is frying ntl equipment but don't expect them to admit that of course

vicsetter · 09-07-2003, 01:03

Phone NTL support if you want the official answer (at a cost of course) the settings they gave me were:
Under Control Panel - Network setting enter DNS servers 194.168.4.100 and 194.168.8.100

In Internet explorer under Tools, Internet Options - Connections LAN settings enter Proxy server of 213.107.224.4 (colchester primary proxy or 213.107.224.5 (Colchester secondary proxy). Both use port 8080. (Uncheck Autmatically detect settings)
In Netscape it's under Edit - Preferences - Advanced - Proxies.

This worked for me for a while but it looks like my Internet Explorer is a bit shagged cause Messenger says it cannot now find a connection and IE connecting to MSN.com reports DNS server error when I try and open an email. However Netscape Navigator works a treat.

I have been messing about with Naviscope which installs it's own proxy and messes about with Internet Explorer so this could be my current problem as I know you have to disable Naviscope to access MSN Messenger.

The relevant proxies for NTL areas are listed in this sites help pages.

P.S. I run Windows XP so location of settings may be different for other Windows versions.

peterh · 09-07-2003, 08:28

Vic,
Very many thanks for your message - you are an absolute hero!!
I'm using Win98 & using the Colchester secondary proxy seems to work perfectly - I've now got to work through a backlog of emails on Hotmail etc.

zaax · 09-07-2003, 20:32

213.107.224.4 cache1-colc.server.ntli.net
213.107.224.5 cache2-colc.server.ntli.net
213.107.224.6 cache3-colc.server.ntli.net
213.107.224.3 dhcp1-col.server.ntli.net
213.107.224.2 colc-t2core-b-v2.inet.ntl.com

and a traceroute gives

213.107.240.17 (col-cam1-a-fa10.inet.ntl.com ok)
213.107.225.13 (colc-t2core-a-pos41.inet.ntl.com ok)
213.107.224.4 (cache1-colc.server.ntli.net ok)

So the server giving the problem is one of the top two.
Anyone got any idea which one?