After two and a half years of putting up with poor customer service, hours waiting on the end of a phone for internet help, misdirected enquiries, billing errors, etc., etc. I have finally freed myself of NTL. Or I hope I have.
I set up an telephone and internet account with OneTel - (same price as NTL:Freedom but more benefits) a week ago. It was activated on Carrier Preselect today so I called NTL:Freedom Customer Services to close my account.
The greeting was civil, but as soon as the CS rep heard that I wanted to close my account, she turned into a loud, aggressive bully.
"Why do you want to close your account?"
"I'm not happy with the service I've received"
"Well, I can't close your account until you tell me what's wrong and we'll try to put it right"
"No, close my account please."
"I can't do that. We'll investigate your complaints and get back to you within 72 hours."
"Close my account, please"
"I've told you I'm not closing your account and anyway we'll charge you a cancellation fee if you do."
"Close my account, please"
A few more verbal exchanges and the girl on the other end is almost hysterical and starts threatening me.
"You are under contract. I am NOT going to close your account. Tell me what the problem is!"
"Close my account, please..."
And so on. 15 minutes later, I warn her that NTL is now in breach of contract by refusing to close my account on request.
That appeared to do the trick. She agrees to close the account. I've yet to find out if she's done so!
So, my NTL friends, if you're not tied to cable and dial-up through a BT line give the opposition a look and see if you can free yourself too!
See
http://www.moneysavingexpert.com/ for ideas!
Bye!
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