Cap

Sociable · 20-06-2003, 22:54

Sorry couldn't resist

But If this is going to feel like "Home" surely we need to get this topic underway a bit like unpacking the kettle and making a brew before you even unpack a chair to sit on.

grum1978 · 20-06-2003, 22:54

Quote:

Originally posted by Sociable
Sorry couldn't resist

But If this is going to feel like "Home" surely we need to get this topic underway a bit like unpacking the kettle and making a brew before you even unpack a chair to sit on.

3 hours 24 mins it took

Russ · 20-06-2003, 22:55

Yeah why not, let's talk about the Bible while we're at it

poolking · 20-06-2003, 22:56

What kind of cap are we talking about, baseball? Flat?

It hasn't affected me so far. But now I'm starting to download music, it may start to affect me in the future.

grum1978 · 20-06-2003, 22:58

to be honest i doubt it will unless you download lots and lots and lots, then it might

Darren Wilson · 20-06-2003, 23:02

Cap ???? What Cap????? Since the 'cap' was announced I have gone over 2GB Downstrwam EVERYDAY and not had an email, phonecall or letter regarding it. When I phoned up to pay a bill, I asked one of the CSR's about it and they didn't know what I was on about!!!! This was as recent as last month.

Sociable · 20-06-2003, 23:06

OK Just to get the ball rolling again this was my last post at the .com forum:

Having just received a copy of the current flier for the 150K "Broadband" offer along with my monthly bill I note with interest that information about the "limitations" of the service inherant in the Cap is still conspicuous by its absence.

OK I accept that in the case of the 150K service this is a mute point as those on this level of service are pretty well immune from the guidelines but I'm sure this non-declaration of such a key aspect of the NTL's "Broadband" service still applies to all its advertising still.

But then as they have also continued to call the 150K service "Broadband" and also state that they are "The UK's No 1 Broadband provider", even after the decison to the contrary from the ASA, misleading potential customers appears to still be the NTL norm.

That asside does anyone have any comments on my suggested alternative wording for the AUP given in my last post?

"Users regularly found to be maximising their connection at peak times may be asked to restrict large transfers to off-peak times for the benefit of all users of the network. For the purposes of calculating such excessive use any data transfers outside peak-times will be excluded."

At least if they made that change the advertising could refer to "Unlimited" off-peak usage as I have noted the word "Unlimited" is not in the new flier.

I also have to agree to the comments under the heading "So what's good about broadband" the section ends "everything you do is much faster, easier and, if you choose our 150K Broadband, SMARTER!"

Is this at last some open admission by NTL that choosing the 600K or 1 meg service is NOT smart given the blanket 1gig a day guideline we all know is designed to be a Cap on usage for those paying extra for the faster service?

grum1978 · 20-06-2003, 23:08

But the ASA have said they have not got a problem with ntl using the word unlimited in advertising

Sociable · 20-06-2003, 23:24

Quote:

Originally posted by grum1978
But the ASA have said they have not got a problem with ntl using the word unlimited in advertising

Actually that was part of the point I was making.

I think the reality is it is likely the "flier" was printed anticipating the objection to "Unlimited" would be upheld but that the one about 150k not being "Broadband" would not.

Even NTL know the reality is they have "Limited" the service even if for now at least they do not enforce that limitation strictly.

Steve H · 20-06-2003, 23:30

Quote:

Originally posted by Sociable
Snip OK I accept that in the case of the 150K service this is a mute point as those on this level of service are pretty well immune from the guidelines Snip

Ok,

I have 150k, Technically 256k, due to being a STB user. Downloading Various Things, I regulary download at 30-35Kb/s (Linux ISO's)

, And Can easily surpass the Cap Every Day, And Most of the time I do.

So Yes, It does affect certain Bronze Tier Users.

Sociable · 20-06-2003, 23:55

Quote:

Originally posted by Steve_NTL
Ok,

I have 150k, Technically 256k, due to being a STB user. Downloading Various Things, I regulary download at 30-35Kb/s (Linux ISO's) , And Can easily surpass the Cap Every Day, And Most of the time I do.

So Yes, It does affect certain Bronze Tier Users.

Point taken and welcome to the anti-cap camp new members always appreciated

Steve H · 20-06-2003, 23:58

Quote:

Originally posted by Sociable
Point taken and welcome to the anti-cap camp new members always appreciated

I never said I was Anti cap either, well actually I am :S.. Im confused

.. to be honest, im not bothered, if NTL ring me, Il give em a earful, and be glad to move services

MovedGoalPosts · 21-06-2003, 00:22

As the cap wording is in the AUP in black and white it can be enforced at any time that ntl decide use is a problem.

ntl recently told anticap that the policy was a proactive step. They were anticipating future problems. The very very few customers contacted by ntl (none have admited to being contacted) no doubt fell fould of the much more traditonal don't do anything to affect other customers service.

ntl have also said they want customers to have an "enjoyable experience".

I want to know how I am supposed to have enjoyment when I am constantly looking over my shoulder wondering if ntl are going to make tell me off! ?

handyman · 21-06-2003, 00:31

I don't look over my shoulder at all, if they wanna contact me they are free too. Until that day i will continue as per normal

darkone338 · 21-06-2003, 02:06

Quote:

Originally posted by handyman
I don't look over my shoulder at all, if they wanna contact me they are free too. Until that day i will continue as per normal

I with you here... I'll plod along as I have been...