This may seem like an odd question
21-09-2006, 21:05
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#1
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Inactive
Join Date: Nov 2005
Location: Cambridgeshire, St Neots
Age: 59
Services: Sky T.B NTL 30mb BB and phone.
Posts: 89
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This may seem like an odd question
Is there an Issue with NTL 250 modems and heat or with heat in general.
Like the post says it may be a odd question but throughout the summer when we had the minor heatwave i had intermitant internet service, now as we are experiencing an increase in climate temp (27oC today and yesterday) i am again getting intermitant internet service.
Just wonderring if anyone else is getting this prob.
last time i rang CS they arranged an engineer visit engineer came out and confirmed that i was indeed getting intermitant service but as it came on when he was here there was nothing he could really do, i don't want to ring NTL about this again as i will probably get the same results, wait a wek for engineer to visit and when he comes out nothing is wrong.
So again i ask is anyone else getting this ????
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21-09-2006, 21:06
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#2
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CF Resident Dog
Join Date: Mar 2005
Services: Zen FTTP 910
Posts: 16,312
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Re: THIS MAY SEEM LIKE AN ODD QUESTION
It's more likely to be the green boxes in the road heating up.
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21-09-2006, 21:12
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#3
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Inactive
Join Date: Nov 2005
Location: Cambridgeshire, St Neots
Age: 59
Services: Sky T.B NTL 30mb BB and phone.
Posts: 89
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Re: THIS MAY SEEM LIKE AN ODD QUESTION
so it does happen then ?
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21-09-2006, 21:12
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#4
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-
Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: THIS MAY SEEM LIKE AN ODD QUESTION
Yes.
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21-09-2006, 21:14
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#5
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Guest
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Re: THIS MAY SEEM LIKE AN ODD QUESTION
Quote:
Originally Posted by US.M@JORHAZZARD
so it does happen then ?
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Indeed it does. do a search on this forum for over heating cabs ?
Is your green cab in the Sun all day ?
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21-09-2006, 21:14
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#6
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Inactive
Join Date: Nov 2005
Location: Cambridgeshire, St Neots
Age: 59
Services: Sky T.B NTL 30mb BB and phone.
Posts: 89
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Re: THIS MAY SEEM LIKE AN ODD QUESTION
lol wow once again you guys are in slipstream when it comes to replies on here thanks guys for the info 
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22-09-2006, 16:17
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#7
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Inactive
Join Date: Nov 2005
Location: Cambridgeshire, St Neots
Age: 59
Services: Sky T.B NTL 30mb BB and phone.
Posts: 89
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Re: This may seem like an odd question
Right while i do appreciate the quick responses from you guys i had the same issue today as in my connection bugged out on me this afternoon and i know it's not the heat buildup in the CAB as it's been peeing it down all day and it's pretty chilly here in ST Neots..
Having rung T.S they say it's a prob with my modem as they ready light is flashing all the time,my answer to them was if it is my modem why does it come back on b4 you send an engineer out.....
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22-09-2006, 16:57
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#8
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Guest
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Re: This may seem like an odd question
Quote:
Originally Posted by US.M@JORHAZZARD
Right while i do appreciate the quick responses from you guys i had the same issue today as in my connection bugged out on me this afternoon and i know it's not the heat buildup in the CAB as it's been peeing it down all day and it's pretty chilly here in ST Neots..
Having rung T.S they say it's a prob with my modem as they ready light is flashing all the time,my answer to them was if it is my modem why does it come back on b4 you send an engineer out.....
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I still think you may have a levels issue. If the levels coming into your modem are border line then any and i mean any change in temp will affect you. Get a engineer out to check your levels
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22-09-2006, 17:17
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#9
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Inactive
Join Date: Jul 2003
Location: Poole, Dorset
Age: 41
Services: FreeSat+
Tivo
V-Box
VM 60MBit
Posts: 13,365
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Re: This may seem like an odd question
Quote:
Originally Posted by Bill C
I still think you may have a levels issue. If the levels coming into your modem are border line then any and i mean any change in temp will affect you. Get a engineer out to check your levels
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D'oh I almost typed the exact same thing, I just woke up from a nap and haven't been reading properly lol But yes to re-iterate this does make sense
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22-09-2006, 23:49
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#10
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Inactive
Join Date: Nov 2005
Location: Cambridgeshire, St Neots
Age: 59
Services: Sky T.B NTL 30mb BB and phone.
Posts: 89
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Re: This may seem like an odd question
ok here goes these are my downstream settings and levels as well as my upstream...
Cable Modem DownstreamDownstream Lock : Locked Downstream Channel Id : 2 Downstream Frequency : 402750000 Hz Downstream Modulation : QAM256 Downstream Symbol Rate : 5360.537 Ksym/sec Downstream Interleave Depth : taps32Increment4 Downstream Receive Power Level : -5.3 dBmV Downstream SNR : 39.5 dB
Cable Modem UpstreamUpstream Lock : Locked Upstream Channel ID : 2 Upstream Frequency : 22000000 Hz Upstream Modulation : QPSK Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 58.5 dBmV Upstream Mini-Slot Size : 2
If you guys can make sense of that lot then your not bloody humans but BIT BITE ROBOTS
Any ideas, Advice would be greatly welcome...
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23-09-2006, 00:01
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#11
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Dr Pepper Addict
Cable Forum Admin
Join Date: Oct 2003
Location: Nottingham
Age: 63
Services: Zen & YouFibre FTTP, Sky Q TV, Sky Mobile, Flextel SIP
Posts: 31,303
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Re: This may seem like an odd question
That upstream power level looks too high.
__________________
 Baby, I was born this way.
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23-09-2006, 00:01
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#12
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Inactive
Join Date: Nov 2003
Location: North East lincolnshire
Age: 50
Services: V6 & Tivo SH3 on 300mb and 200mb and a telephone
Posts: 2,715
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Re: This may seem like an odd question
Hi your upstream power level is to high at 58 dbmv this wil cause problems .A servic tech should check the levels at the modem and the upstream path of the modem it could be a no.of things causing this 
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23-09-2006, 00:03
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#13
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Inactive
Join Date: Nov 2005
Location: Cambridgeshire, St Neots
Age: 59
Services: Sky T.B NTL 30mb BB and phone.
Posts: 89
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Re: This may seem like an odd question
Quote:
Originally Posted by Paul M
That upstream power level looks too high.
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so i'm needing a visit from an engineer then ?
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23-09-2006, 00:03
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#14
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Guest
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Re: This may seem like an odd question
Quote:
Originally Posted by Nedkelly
Hi your upstream power level is to high at 58 dbmv this wil cause problems .A servic tech should check the levels at the modem and the upstream path of the modem it could be a no.of things causing this |
Have to fully agree with the last 2 posters. That upstream level is your problem.
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23-09-2006, 00:04
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#15
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Inactive
Join Date: Nov 2005
Location: Cambridgeshire, St Neots
Age: 59
Services: Sky T.B NTL 30mb BB and phone.
Posts: 89
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Re: This may seem like an odd question
so this would be causing my intermitant connection drops ?
Are tech sup open on saterdays ?
If so how would i word my reason for an engineer visit, as i'm thinking if they see i'm running ok while i call them they may say that i don't need a visit as it's working...
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